My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.59

4.6 Rating 4,500 Reviews

90 %

of reviewers recommend My-Picture.co.uk

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4.6

Based on 4,500 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat

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My-Picture.co.uk 1 star review on 23rd October 2024

247

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't go anywhere near this company. They are beyond useless, my parcel is somewhere in the ether and MYPICTURE won't help at all. An agent cut the call twice, then you get an AI agent, then two other 'human' agents, who don't care, pretending to find the parcel. Parcel has been stuck in Mitcham Hub for four days. They keep promising to contact the carrier YODEL, but 2 days later- still nothing. Buyer beware - MYPICTURE should be given a wide berth. After this review I received this "Your feedback on this delivery situation has been noted and taken seriously. A parcel stuck at a hub for days with no resolution is unacceptable. We'll email you shortly — please share your order number or contact details so we can investigate this directly with the carrier." which is a joke because I was on comms. with them for an hour two days ago and they said all that about this situation being "unacceptable" and they had all my details but STILL did nothing. So MYPICTURE nice try in attempting to come across as the 'nice guy, and 'reaching out' but you have had two days to put this right before I went public - and you didn't. so THAT'S your true colours!! Btw - "we'll email you shortly"...I gave you my email address yesterday, I'm still waiting for your reply!!!!”

Helpful Report

Posted 3 weeks ago

“Ordered four MIXPIX pictures, and they all fell off the wall within minutes and also took some paint off the wall. When I messaged them and emailed im just getting replies from AI. Not impressed at all.”

Helpful Report

Posted 3 weeks ago

“Awful service! Sent the wrong order and refused to refund my order even though it was too late to rectify it for me.... AVOID THIS COMPANY!”

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Posted 3 weeks ago

“I’m waiting over two weeks in my Delivery when I spoke to the company all they were interested in their terms and conditions I’d stay well of this company I suppose if it works it works if it doesn’t it doesn’t have plenty other companies offer better service”

Helpful Report

Posted 1 month ago

“Trustpilot reviews Thanks for your review! my-picture.co.uk logo my-picture.co.uk Liam Austin 16 reviews GB Rated 1 out of 5 stars Updated 7 minutes ago Very disappointing, look elsewhere Very disappointing. I've used my-picture several times in the past. I recently placed an order foe 2x canvases (one larger and one smaller), intended to be a gift for a loved one. They weren't well packaged, and it seems as though the smaller canvas has been pressed into the larger one, causing the canvas to stretch, not be taught and leaving indentations and lines on the print. I reached out to ask for a refund, as I was told it could not be returned due to the custom nature of the canvas. Given it was a gift, I sourced it elsewhere as a replacement would not arrive in time. After several emails, my-picture refused to refund the order, instead insisting on a replacement or voucher. They tried to claim given they are based in Germany (although they operate a UK site?) they are bound by different laws. I have initiated a chargeback claim with my bank, which is a lengthy process, I was hoping to avoid. I would suggest buying elsewhere (Optimal print, Snap Fish) who actually value and help their customers. My original order ID is UKA39905963771.”

Helpful Report

Posted 5 months ago

“After placing a £20 ordered. I quickly received an email saying “order again for upto 87% off” I ordered more products. The price was still £20. No discount whatsoever. Since then, I have received a further 10 emails all saying massive discount when I ordered again. What a scam!”

Helpful Report

Posted 10 months ago

“I have waited 18 days with no update about my order. I have contacted them via chat and email everyday and they just say they are waiting for an update and will get back to me but they don’t. It’s wasted hours of my life, making the picture book, waiting for a delivery that has never occurred, contacting them repeatedly - and they won’t issue a refund and cancel the order. Don’t order from them - use Photobox or another company that actually do what they say they will.”

Helpful Report

Posted 11 months ago

“Be really careful with this company. They processed my payment, said they had despatched the order, but it hasnt arrived and three weeks later it says in transit. To make matters worse they don't respond to any emails.. I have to assume it is a scam so I have raised a dispute with my card provider.”

Helpful Report

Posted 1 year ago

“Awful Experience. I sent in High Resolution images taken on a DSLR. The quality was shockingly low. I complained and no solutions was offered, no refund, nothing. I explained it was a birthday gift and because it took them so long to deliver, I now needed to move fast if they were going to remedy or refund so I could somewhere else and they stopped communicating with me. Tragic service, product and after care. Avoid.”

Helpful Report

Posted 1 year ago

“The digital photo I received back was not sharp and clear and was blurred due to the pixels of the image being stretched. I was very disappointed with my picture. I will not be using this company again.”

Helpful Report

Posted 1 year ago

“Just read below and come to your own conclusion what an embarrassing statement from this company because an item they sent was faulty”

Helpful Report

Posted 1 year ago

“Terrible. Will never order again from My Picture. Received an email that my order is awaiting dispatch 6 days ago (4working days). After this no information about my order. The custom service constantly says: “we will send you an email”. An email about what? That on your website you mentioned that it will be 1-2 days, but it’s not true? It was I present for a birthday. But unfortunately I will not be able to give that to person, as My Picture has terrible service. If someone want to use this company, kindly suggest you to read last reviews and find another company.”

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Posted 2 years ago

“The photo on the mug is very dark, it's not visible.”

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Posted 2 years ago

“Very untidy on the corners, must be a other to reduce the fold so it doesn't stand out as much.”

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Posted 2 years ago

“On Tuesday the 28th I contacted the Mypicture as my order was still showing as in production and was told that both the mug and canvas had been made and was provided a tracking number for this, this arrived on Thursday 30th and was just the mug. I then contacted customer service again and was told someone would chase this up and get back to me, I was informed that evening that there had been a manufacturing fault with my order and they was having to be remade (this is now 8 days since I ordered) and they apparently print and have them ready for dispatch within 24 hours, so even if there was an error which I understand can happen it should have only took 48 hours. I then spoke to customer service on Friday 31st and was informed that it was being shipped however the tracking still shows it hasn’t been received by yodel as in fact still with my picture they have just generated the shipping label ready. The only apology I have received off someone is them offering 40% off my next order which i politely declined as I wouldn’t recommend anyone order from this company and i definitely will not be doing again, they also offered as a gesture of good will to refund my delivery charge, however I received free shipping on this order so that would of been a refund of nothing! The canvas were ordered for a birthday present it was therefore essential I had them in time for that, but never received them and was lied to that they were en route and they are refusing to cancel my order. Avoid this company at all costs”

My-Picture.co.uk 1 star review on 31st May 2024

Helpful Report

Posted 2 years ago

“I wouldn’t use this company very poor quality and service. I had 4 pictures printed on wood absolutely awful quality. Refuse to refund only offered replacement. Lesson learnt l will never use this company again WILL NOT REFUND”

Helpful Report

Posted 2 years ago

“ever shop from here. I placed an order for 2 large canvas a pillow and 2 small canvas. When arrived a large canvas was missing and the pillow was terrible quality it was dark and grainy and pixelated. I contacted and the response time from there was shocking the large canvas was a gift so they offered to remake but wouldn’t make it quicker than a week but I needed it sooner as was a gift. They refused to refund me said I had to let them resend it but I said if it’s going to take a week I will no longer need as it’s to long and would passed my friends birthday We went back and forth for days and days then refusing to refund me for their mistake! Thank fully I had paid with PayPal and opened a claim with them. Soon as I did I actually started getting fast responses and they agreed to refund for the missing canvas but would reprint the pillow I advised I didn’t want that as the service been horrendous and just wanted refunding they again started taking ages to reply asking for photos of it being chucked away which I sent. Back and forth and eventually they have refunded me today as PayPal made them! Will never shop from Here again and whole service was a joke!”

Helpful Report

Posted 2 years ago

“Not received my canvas ordered a week ago Too slow in delivering item”

Helpful Report

Posted 2 years ago

“Not great heads has been chopped off photo🤬”

My-Picture.co.uk 1 star review on 7th March 2024

Helpful Report

Posted 2 years ago

“I want to report the services of company named my-picture.co.uk because it is disloyal to its customers. The company deceives its customers with the deadline for making the order, delivery and customer service, what's more, it even makes fun of people's pain. I placed an order on 29/12/23 after seeing on their website that the production time is 1 to 3 days.We have lost a mother and her funeral is scheduled for 12/01/2024.According to the times listed on their website, we shouldn't have any problems, but to avoid any inaccuracies, I called to let them know in advance everything about our order.I was assured that it would be marked as a priority and they would notify the production department.On 06.01.24 I received an email confirming that my order has been produced and shipped. From 08/01/24 to 11/01/24, I have been constantly checking where the package is, including the delivery company- Yodel. I talked to both companies every day. The company named my-picture.co.uk assured me that I would receive the shipment by our deadline. On 10th I called twice again to this point and after checking, I get a new email saying that right now my order is ready and expected to be shipped. Why they deceive and are so dishonest with a client who suffers from the loss of a loved one?This order will arrive after the funeral will have passed. The moment I found out that I was cheated, I immediately looked for another company to carry out the order in a short time So far this company really let me down completely.I have to re-order the same canvases from a real company which make them only for 1 day!!! The bereaved family we give them the worst feedback they definitely deserve. I am still waiting for their decision regarding the refund due to breach of their contract.”

Helpful Report

Posted 2 years ago

My-Picture.co.uk is rated 4.6 based on 4,500 reviews