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My-Picture.co.uk Reviews

4.6 Rating 4,378 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

4.6

Based on 4,378 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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My-Picture.co.uk 1 star review on 7th March 2024

My-Picture.co.uk 5 star review on 16th December 2023

My-Picture.co.uk 5 star review on 3rd December 2023

My-Picture.co.uk 5 star review on 26th November 2023

My-Picture.co.uk 5 star review on 8th October 2023

My-Picture.co.uk 5 star review on 9th September 2023

My-Picture.co.uk 5 star review on 6th September 2023

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ever shop from here. I placed an order for 2 large canvas a pillow and 2 small canvas. When arrived a large canvas was missing and the pillow was terrible quality it was dark and grainy and pixelated. I contacted and the response time from there was shocking the large canvas was a gift so they offered to remake but wouldn’t make it quicker than a week but I needed it sooner as was a gift. They refused to refund me said I had to let them resend it but I said if it’s going to take a week I will no longer need as it’s to long and would passed my friends birthday We went back and forth for days and days then refusing to refund me for their mistake! Thank fully I had paid with PayPal and opened a claim with them. Soon as I did I actually started getting fast responses and they agreed to refund for the missing canvas but would reprint the pillow I advised I didn’t want that as the service been horrendous and just wanted refunding they again started taking ages to reply asking for photos of it being chucked away which I sent. Back and forth and eventually they have refunded me today as PayPal made them! Will never shop from Here again and whole service was a joke!”

Posted 6 hours ago

“Not received my canvas ordered a week ago Too slow in delivering item”

Posted 1 month ago

“Not great heads has been chopped off photo🤬”

My-Picture.co.uk 1 star review on 7th March 2024

Posted 1 month ago

“I want to report the services of company named my-picture.co.uk because it is disloyal to its customers. The company deceives its customers with the deadline for making the order, delivery and customer service, what's more, it even makes fun of people's pain. I placed an order on 29/12/23 after seeing on their website that the production time is 1 to 3 days.We have lost a mother and her funeral is scheduled for 12/01/2024.According to the times listed on their website, we shouldn't have any problems, but to avoid any inaccuracies, I called to let them know in advance everything about our order.I was assured that it would be marked as a priority and they would notify the production department.On 06.01.24 I received an email confirming that my order has been produced and shipped. From 08/01/24 to 11/01/24, I have been constantly checking where the package is, including the delivery company- Yodel. I talked to both companies every day. The company named my-picture.co.uk assured me that I would receive the shipment by our deadline. On 10th I called twice again to this point and after checking, I get a new email saying that right now my order is ready and expected to be shipped. Why they deceive and are so dishonest with a client who suffers from the loss of a loved one?This order will arrive after the funeral will have passed. The moment I found out that I was cheated, I immediately looked for another company to carry out the order in a short time So far this company really let me down completely.I have to re-order the same canvases from a real company which make them only for 1 day!!! The bereaved family we give them the worst feedback they definitely deserve. I am still waiting for their decision regarding the refund due to breach of their contract.”

Posted 3 months ago

“I am extremely disappointed. I ordered a memorial photo and used My Picture due to the positive reviews and quick production and delivery times and the picture hasn’t arrived. I’ve had to spend more money getting a picture from another source. The customer service of the company and the delivery company has been appalling. All AI generated answers and no one to talk to. Very unhappy !!”

Posted 3 months ago

“So far, my order has not arrived (have been waiting 4 weeks). I have received one reply to my concerns but radio silence since. Tracking seems to show my delivery all over Europe. Lets hope quality is better than delivery. Would not use this company again.”

Posted 3 months ago

“I don't really fancy negative reviews, but on this occasion nothing else left for me. I have ordered picture on 20th Dec, bearing in mind Xmas time, while offered 3-5 working days delivery. Gladly received an email shortly after the order that the item is ready and sent. And now its 7th working day and find out with choosen by them courier that they didn't even sent it yet. Spoken to them but they constantly lie, saying they sent. Changing delivery time , from 3-5 to during chat, and to 7 via email. Ridiculous, if they would tell me that having delay I would order something else earlier, but they keep their lies. I have to order picture from someone else today, pay a lot more for express service. Additionally 'my-picture' failed, but rejecting refund. Incompetent company, and you can't trust them.”

Posted 3 months ago

“Customer service unhelpful. Ordered 3 separate gifts (wouldn't let me order on same invoice so had to pay 3 lots of £6 postage 😥) 2 items received which I'm very happy with. The third one seems to lost between the company and the delivery company. Phoned to find out why two items ordered on the same day, one has been received and the other hasn't. Just keep saying will be here next week. Asked for a refund of the extortionate double postage paid which was ignored. Need to sort this for my review grading to change”

Posted 3 months ago

“Terrible service, guaranteeing xmas delivery but item still not received. Unhelpful customer service wouldn't recommend to anyone”

Posted 3 months ago

“Total liers - ordered Christmas presents before thier christmas cut off. They sent a tracking code a week ago showing it was with the courier, when I chased the courier, the courier stated it hadn't been passed to them. My-picture insisted it was. Today 21st Dec (a week later) - My-picture have stated they will not be making their promissed xmas delivery date, due to a backlog. Liers total liers”

Posted 3 months ago

“The absolute idiocy to send me a review request asking about my order that not only was NOT received all requests and rime wasting emails sent begging for a refund IGNORED ... took my money sent me nothing and now a request for a review entitled are you satisfied with your order ... unbelievable. give me my money back !”

Posted 4 months ago

“Absolutely terrible service, ignored messages multiple times, no tracking, took 3 weeks for delivery, when website states 3-8 days, totally missing the event that I'd ordered hundreds of photos for and no offer of refund. Will NEVER order from them again.”

Posted 4 months ago

“Order not delivered after 3 weeks”

Posted 4 months ago

“I'm very happy with my picture”

Posted 4 months ago

“It's smaller than I thought for the price the photo looks better and a fuller pillow the one I got what small and flimsy. i am not a happy customer to be honest it's very over priced for the size of it I wish I had gone elsewhere but I trusted your false marketing. I would of got a bigger pillow for the price I paid and it was discounted too! So if I i paid the full price I would be even more unhappy. I won't be suggesting to anyone to use your service. Such a shame.”

Posted 4 months ago

“the picture quality is shocking! i’m really disappointed with my pictures!”

Posted 5 months ago

“Great quality 👌”

Posted 6 months ago

“Disappointed, poor quality.”

Posted 6 months ago

“Only regret is that I cannot score lower than 1 star. We are now on day 21 of a 4-6 day delivery window, and I have just been advised that there are further delays from the courier. Customer service is pretty much non-existent, and they seem to believe an offer of a discount which is lower than can be obtained from a quick google search will be enough to guarantee further business. Very poor”

My-Picture.co.uk 1 star review on 4th September 2023

Posted 7 months ago

“This company is terrible can't deliver on time and tell lies at every turn. I'm still waiting for my product even though apparently its been in transit for 4 days now which is still late even if it arrived 4 days ago. Terrible customer services and you can't get your money back either.”

Posted 7 months ago

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My-Picture.co.uk is rated 4.6 based on 4,378 reviews