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My-Picture.co.uk Reviews

4.6 Rating 4,387 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

4.6

Based on 4,387 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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My-Picture.co.uk 1 star review on 7th March 2024

My-Picture.co.uk 5 star review on 16th December 2023

My-Picture.co.uk 5 star review on 3rd December 2023

My-Picture.co.uk 5 star review on 26th November 2023

My-Picture.co.uk 5 star review on 8th October 2023

My-Picture.co.uk 5 star review on 9th September 2023

My-Picture.co.uk 5 star review on 6th September 2023

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had purchased thus for a 90th birthday gift. When the picture was due I got n email saying it would be delayed and when I spoke on line the help I got was rubbish. They could give me no idea when I would receive as coming from Germany! Sadly the picture arrived after the birthday party it was required for, would not use this company again. If they cannot update at payment on date of delivery (despite their site tells you how many days- which are not kept) they are not someone I would personally use again. Plenty of places to choose from. No point having an on line chat who can't answer questions or help!”

Posted 8 months ago

“Getting my two aluminium pictures has been a real slog, still not got them yet! Despite UPS, the my-picture selected shippers, failing to ship the artwork twice I am still awaiting delivery. my-picture send a standard email suggesting that the issue relates to me and that as a gesture they will dispatch the goods again free of charge which is a bit cheeky as it's nothing to do with my end at all. I would suggest research prior to using this company until they use an alternative shipper as you could be waiting months, if you get your pictures / artwork at all.”

Posted 10 months ago

“I ordered 12 mixtiles and by mistake added a duplicate photo, requested for a change just the day after and the team says they cant do anything :( thats too much, very poor customer service, I won't order from these guys again, mixtiles team are lot better, dealt with them in the past....these people have no value for a customer issue.”

Posted 10 months ago

“Not delivered on time”

Posted 10 months ago

“Order said delivered and not been received”

Posted 1 year ago

“Takes too long for the delivery. No proper communication that means anything.”

Posted 1 year ago

“No response from the team and if there was a response they literally state whats written on the website. A 40cmx40cm pillow for printing an image on it is taking production 9 days (their website states 2 business days for production & that's after going into different pages on their website, where first, at plain sight, they state within 24 hours but when you dig deeper you find other shipping info - which as well isn't true by the way). I certainly don't advise anyone to order anything from this company. Still waiting for my product till date, I DIDN'T receive it till date 12 DAYS, DON'T believe the timelines provided on their website. I DON'T advise the use of MyPicture for any services/products, I'm saving you, your money, frustration and time for following up. And that's excluding the product's quality, that's if I ever receive it.”

My-Picture.co.uk 1 star review on 21st February 2023

Posted 1 year ago

“Up till a month ago I've always highly rated this company but looks like there's a big problem when it comes to packaging and sending rug mats with photo . The last 3 I have received have been badly creased and the creases don't want to come out as tried everything they mention but no joy ?The first 3 rugs were perfect with no creases and struggle to understand what's went wrong ? At £45 each it's alot of money to be let down time and time again .”

Posted 1 year ago

“I have waited for a blanket I had ordered for over two weeks, was a little suspicious when the order was completed the next day, now two weeks on I have still not received my order even though the tracking says dispatched and delivered???? I have tried the Chat but “ Louise “ kept sending me automated answers so I then tried the complaints procedure which can take up to three days ,next I tried the telephone after googling it first to see if the number was genuine . The telephone number goes to a answering machine on a Monday despite the words open from 8-18 ?. I’m assuming this means till 6 in the evening. Not happy £50 of my hard earned and limited funds 😡”

Posted 1 year ago

“Really disappointed with the poor quality of a jigsaw priced nearly £50. Posted in a plastic bag and the cardboard is so thin it was folded in half. Spoke to customer service and sent pictures but they say its absolutely fine. It was a gift its going in the bin, unfortunately there customer service is non existent. No picture included to be able complete puzzle either, very poor.”

Posted 1 year ago

“re:UKA39903847477 The print quality was ok but the canvas was very poorly centred so the print was on the side on one end and the white side was on the front on the other end, just how hard should it be to centre a canvas when it has a white edge all the way round, what a disappointment”

My-Picture.co.uk 1 star review on 16th November 2022

My-Picture.co.uk 1 star review on 16th November 2022

Posted 1 year ago

“Waited weeks, would never order from you again”

Posted 1 year ago

“Picture quality wasn’t very good was a bit blurry and some of the picture was cut off”

Posted 1 year ago

“Awful company. Ordered 3 weeks ago, wrong item delivered. Asked 4 times for a refund they've completely ignored and said theyre sending out a new one. Not what i asked for. shouldnt have to wait 6 weeks. Customer service completely ignored any requests or contacts.”

Posted 1 year ago

“I ordered photos for my mother's funeral. My-picture.co.uk assured me the photos would arrive in time. They did not and the photos were posted a week later than promised. Customer service were rude and unhelpful, offered no empathy at all given the situation and provided no resolution. The pictures turned up much later than advertised. Avoid my-pitcure.co.uk at all costs.”

Posted 1 year ago

“EVERY SINGLE PHOTO I SENT YOU CAME BACK A TOTAL DISASTER”

Posted 1 year ago

“Acrylic photo arrived damaged. I phoned customer service 3 times. I was given a fake customer service email address. The links for their contact us page do not work. I am more than disappointed. Do not buy.”

My-Picture.co.uk 1 star review on 27th May 2022

My-Picture.co.uk 1 star review on 27th May 2022

Posted 1 year ago

“I didn't get a chance to review my order before it was printed or wouldn't have bothered. Quality was pretty poor”

Posted 2 years ago

“Ordered for Mother’s Day with plenty of time. Issues with timely delivery with two contacts to customer service and also with delivery contractor. We just felt fobbed off. Arrived after advised delivery, some 9 days after ordering. Not a good service and sorry can’t recommend to use.”

Posted 2 years ago

“Ordered for a special occasion but it didn't arrive. Took some nine days after ordering. Contacted customer service several times and felt fobbed off. Poor service.”

Posted 2 years ago

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My-Picture.co.uk is rated 4.6 based on 4,387 reviews