My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,378 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

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Metrics

4.6

Based on 4,378 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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My-Picture.co.uk 1 star review on 7th March 2024

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Notdone good”

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Posted 2 years ago

“Website says 8 days delivery. 18 days (14 business days) later and still waiting. Because of the length of time and order says not even in transit I asked for a refund, but said I couldn't have one as company is based in Germany and comply with German laws. So not sure why it has a .co.uk website and shouts about being a UK company. I will definitely not be using this company again.”

Helpful Report

Posted 2 years ago

“Very very slow delivery. Have not received yet and it's been 7 working days. This company is based in Germany and are therefore subject to German laws regarding exports. If you are ordering from the UK, know that they use UPS and you will likely not get your order within the time they state on the website. If you are looking to receive before a certain time order from a local company (if based in the UK) Customer Service was prompt but could offer no more help than the order status. My-Picture saying that UPS have it and UPS saying My-Picture have it”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY. I ordered 4 items in August (1.5 months ago). (1) Items delivered late. (2) Only received 2 out the 4 items (3) The quality of the canvas is dreadful I have emailed SO MANY times asking them to address the issues of quality & missing items but they have not sent me any solution. Don't waste your money!!!!”

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Posted 2 years ago

“I was very like I orda about 10 picture I satisfied until I recive my big size family in son wedding picture when I open box I can't believe. My eyes my wife son&daughter head is gone. How can send this ? If I done the mistake. Why you can't tell me. Why continues printing. Very very disappointed.”

My-Picture.co.uk 1 star review on 28th September 2021

Helpful Report

Posted 2 years ago

“Don't bother ! Took them 7 days from processed to put with carrier too late for sisters birthday. Mixpix requested one pic arrived one side pic blank . In long email it's my fault as they print all that sent.bi should have corrected picture however only option to correct is rotate or delete. When complained received long email stating my fault get the feeling the used to complaints”

Helpful Report

Posted 2 years ago

“The picture was not cropped and had a white band at top with photo on it . Looked awful . No use to me asked for replacement and only offered 40% discount .”

My-Picture.co.uk 1 star review on 20th August 2021

Helpful Report

Posted 2 years ago

“Waiting weeks for my canvas. Customer service non existent! No answers! Have taken my money but no canvas received and no answer from company. Did not know it was a German company! Will not use this company ever again. Have just lost my money. Do not use!”

Helpful Report

Posted 2 years ago

“I ordered a rectangular canvas of a rectangular photo and I received this!!!”

My-Picture.co.uk 1 star review on 14th July 2021

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Posted 2 years ago

“The wooden frame was poor quality, thin and flimsy and I asked for a reprint. I have just received the reprint and the frame is still poor qualty. Its a shame as the colour match is good! I will never order from my picture again.”

Helpful Report

Posted 2 years ago

“Dreadful / unhelpful customer services. I urgently needed the prints for an event. Which I made clear when I placed the order. But they arrived too late - 2 days after the event. Customer services said they would arrive in time but they didn’t. Multiple email exchanges with customer services that failed to address my concerns or offer up a solution. So very disappointing. I would recommend ordering from elsewhere”

Helpful Report

Posted 2 years ago

“Would not recommend! Terrible quality and service.”

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Posted 2 years ago

“The print was really blurry and was ordered for a customer of mine, that should of been a copy of my artwork, it was so bad I ended up painting over the canvas print, will not have anything else printed, it was awful, very very disappointed, just being truthful.”

Helpful Report

Posted 2 years ago

“Terrible company, worst customer service ever. This company is a complete joke. The order I made did not arrive after 9 days. I spoke to customer services THREE TIMES via their live chat and all they could advise was ‘wait longer’. I asked to speak to management, they said there is no management. I asked for a refund, they said they don't offer refunds on personalised goods!? So now I haven't got my order, AND I lost my money!! Feels like a scam! Avoid at all costs !! Absolutely ridiculous company with no concern for their customers happiness or satisfaction. Customer service here is a full waste of time. Save yourself the burden... !! - AVOID AVOID AVOID - !!”

Helpful Report

Posted 2 years ago

“Poor picture quality, despite file being high definition and selecting the recommended size of canvas. Very disappointed.”

Helpful Report

Posted 2 years ago

“very cheap products and overpriced not happy at all with this purchase. Disappointed!!!”

Helpful Report

Posted 2 years ago

“I believed when purchasing some photos prints from my-picture, I was buying canvas prints but when they turned up they were cheap looking foam backed things and looked horrible. The magnetic mountings they sent were awful as well and a number of times the pictures dropped from the wall and were damaged as a result. I asked for a refund as was not happy at all with any of the product/service provided by my-picture but instead of communicating with me, they sent out another set of prints. So I have now got to either throw these rubbish things in the bin and waste £50 or spend more money on proper fixings that won't fail after 5 minutes of them being put on the wall. To rub even more salt into the wound, I bought them through a cash back site and my-picture have refused that as well. Really horrible company to deal with and would not recommend to any one, in fact I would recommend people keep clear of them”

Helpful Report

Posted 2 years ago

“Item wasnt shipped for well over a week after ordering, and in fact am still waiting for it 11 days later. Their customer service is apalling. This company looks like a good value option, but it really isnt.”

Helpful Report

Posted 2 years ago

“Terrible. Robbed by this company and customer service is appalling. There are lots of wonderful alternatives. Avoid this company.”

Helpful Report

Posted 2 years ago

“Arrived late. Quality of goods is very poor. No refund offered because of personalisation but a discount on another order! Can't gifts item to mother as it arrived so late (after the date printed on item) and horrible material. Don't use.”

Helpful Report

Posted 2 years ago

My-Picture.co.uk is rated 4.6 based on 4,378 reviews