My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,494 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

Questions

Metrics

4.6

Based on 4,494 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how My-Picture.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

My-Picture.co.uk 1 star review on 23rd October 2024

247

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made an order on the 13th Dec 2021. The order was an intended Christmas present for my elderly Aunt for Christmas with pictures of my Boys on it. I had no email about the item being shipped and so had to chase that up and in fairness did get a response. I received items through the post a few days later. These items weren't my order and I received pictures of a random family I don't know. I have as such had to rethink and buy something else for my Aunt as its too close to Christmas to get anything sent and so have requested a refund. I have had a email back basically stating it was their mistake, they have disposed of my items and sent the wrong ones and that unfortunately because the product is based on my pictures and my specifications and are individually manufactured they can't refund me!!! How this is acceptable when they have provided me with a useless product to me which ISN'T based on my pictures or specifications and has been manufactured and disposed of by them at absolutely zero fault to the customer I don't know. I don't want a replacement now as its not going to arrive on time. I have sent them an email pointing out their liability. However this hasn't been responded to after they have sent the initial email. They're a company who clearly put profit before customer service. I now have to go through the credit card company when they could simply refund me the cash based on the fact they've not provided me with my order. You have sent me a stock reply you send to everyone and I have emailed you three times already prior to writing my review. You have already had my order number a picture of the product I've been sent and have sent me an email admitting it was a mistake with your shipping and you've disposed of my items. There is literally nothing more your customer services can do to make it right other than refunding my money which you're claiming you can't do. Completely unacceptable and against customers statutory rights”

My-Picture.co.uk 1 star review on 22nd December 2021

Helpful Report

Posted 3 years ago

“Terrible service. Ordered ten days ago and haven’t heard a thing since then. Promised for Xmas yet three days before still no sign. Will neither recommend or use again”

Helpful Report

Posted 3 years ago

“Terrible service. You cannot get hold of customer service. They have no number. They take your money immediately but delivery is a different matter. No sign of my delivery. It promises on website will be here for Christmas yet it’s not even been made!! They don’t answer emails. Stressful company to deal with and no idea if I’m actually even going to receive my goods ever”

Helpful Report

Posted 3 years ago

“Nowhere on your site do you mention you're in Germany before ordering. I have tried to call several times, live messages go unanswered. Christmas presents aren't going to arrive on time despite lots of pop um messages stating plenty of time. I cant change the delivery address as the order isn't even in the UK as yet. Very unhappy customer.”

Helpful Report

Posted 3 years ago

“My parcel was left on the door set and when got home it had been taken why would you leave it in a unsecured place”

Helpful Report

Posted 3 years ago

“Possibly the worst customer service I've come across. Firstly the order took 2 weeks to be delivered when it said 4-6 days delivery, they had the nerve to charge £6 for delivery and not even delivery anywhere near the timescales. Secondly the photos turned up damaged, as they were a gift and due to urgency I had to get more printed elsewhere and now these guys are refusing a refund. They clearly need to read the consumer act in detail. Service is always important in a company and the customer service from this one is very bad. Update, since posting this they have replied to this review to show readers they have acknowledged it but they have completely ignored my request and continued to be very bad service.”

Helpful Report

Posted 3 years ago

“Hello. The picture was not properly. Aligned with the canvas and looks rather second rate. Disspointed.”

Helpful Report

Posted 3 years ago

“The worst experience ever! Placed an order on 17th November, photobook for my clients and it got lost on the way. A replacement one hasn't been shipped yet! I'm tired of waiting. No help from customer service despite calling and emailing them almost every day. Beware!!!”

Helpful Report

Posted 3 years ago

“one of four items received, pleased with quality but very disappointed in delay of dispatch of one item and delivery delays on the rest of order. Not sure if I would use again! Poor communication skills.”

Helpful Report

Posted 3 years ago

“Cannot believe how my very badly wrapped canvas has passed qc and sent to me.The picture was out of centre by 10/20mm leaving edge material on front.”

Helpful Report

Posted 3 years ago

“Notdone good”

Helpful Report

Posted 3 years ago

“Website says 8 days delivery. 18 days (14 business days) later and still waiting. Because of the length of time and order says not even in transit I asked for a refund, but said I couldn't have one as company is based in Germany and comply with German laws. So not sure why it has a .co.uk website and shouts about being a UK company. I will definitely not be using this company again.”

Helpful Report

Posted 4 years ago

“Very very slow delivery. Have not received yet and it's been 7 working days. This company is based in Germany and are therefore subject to German laws regarding exports. If you are ordering from the UK, know that they use UPS and you will likely not get your order within the time they state on the website. If you are looking to receive before a certain time order from a local company (if based in the UK) Customer Service was prompt but could offer no more help than the order status. My-Picture saying that UPS have it and UPS saying My-Picture have it”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY. I ordered 4 items in August (1.5 months ago). (1) Items delivered late. (2) Only received 2 out the 4 items (3) The quality of the canvas is dreadful I have emailed SO MANY times asking them to address the issues of quality & missing items but they have not sent me any solution. Don't waste your money!!!!”

Helpful Report

Posted 4 years ago

“I was very like I orda about 10 picture I satisfied until I recive my big size family in son wedding picture when I open box I can't believe. My eyes my wife son&daughter head is gone. How can send this ? If I done the mistake. Why you can't tell me. Why continues printing. Very very disappointed.”

My-Picture.co.uk 1 star review on 28th September 2021

Helpful Report

Posted 4 years ago

“Don't bother ! Took them 7 days from processed to put with carrier too late for sisters birthday. Mixpix requested one pic arrived one side pic blank . In long email it's my fault as they print all that sent.bi should have corrected picture however only option to correct is rotate or delete. When complained received long email stating my fault get the feeling the used to complaints”

Helpful Report

Posted 4 years ago

“The picture was not cropped and had a white band at top with photo on it . Looked awful . No use to me asked for replacement and only offered 40% discount .”

My-Picture.co.uk 1 star review on 20th August 2021

Helpful Report

Posted 4 years ago

“Waiting weeks for my canvas. Customer service non existent! No answers! Have taken my money but no canvas received and no answer from company. Did not know it was a German company! Will not use this company ever again. Have just lost my money. Do not use!”

Helpful Report

Posted 4 years ago

“I ordered a rectangular canvas of a rectangular photo and I received this!!!”

My-Picture.co.uk 1 star review on 14th July 2021

Helpful Report

Posted 4 years ago

“The wooden frame was poor quality, thin and flimsy and I asked for a reprint. I have just received the reprint and the frame is still poor qualty. Its a shame as the colour match is good! I will never order from my picture again.”

Helpful Report

Posted 4 years ago

My-Picture.co.uk is rated 4.6 based on 4,494 reviews