My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,394 Reviews

90 %

of reviewers recommend My-Picture.co.uk

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Metrics

4.6

Based on 4,394 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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My-Picture.co.uk 1 star review on 7th March 2024

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Picture too dark. Mug ok”

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Posted 1 month ago

“Looks okay from a few feet away but any closer it’s very pixelated, and also 2-3 week wait , price is good you get what you pay for though”

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Posted 1 month ago

“Really good photos but unfortunately I had two delivery’s that arrived with broken frames. The Frans are vey cheap and plastic.”

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Posted 4 months ago

“No idea, didn’t arrive here, says it was delivered but not at my day, gutted”

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Posted 4 months ago

“Bought for my parents - got the one with the stand and they loved it but the stand isn't great!”

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Posted 5 months ago

“The outcome was amazing and I'd recommend My-Picture if you're happy to wait. The production and delivery took over two weeks which was at least twice as long as I expected.”

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Posted 6 months ago

“Great canvas but not as substantial as expected. Feels cheap. But picture quality good.”

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Posted 9 months ago

“Slow delivery took ages”

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Posted 9 months ago

“Slow delivery, came from Germany, took 14 days from order”

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Posted 9 months ago

“Reasonable delivery times, quality isn’t great but you get what you pay for and am satisfied with most my canvases. There is one or two I couldn’t use. I’ve now ordered about 20, the last batch wasn’t great. I went for white edges and a significant amount of white wraps over on to the front and the image is very clearly printed/attached wonky on the canvas. Under folds of canvases are visible and a bit untidy. If you want an amazing quality canvas this isn’t your company but if you want a wall full that looks good from a distance they are great”

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Posted 9 months ago

“Delivery took a long time, then changed delivery at last minute which meant it was too late for what I needed it for. Quality of canvas OK though.”

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Posted 10 months ago

“The canvas are fine but the length of time taken to make them and deliver them was way over the time stated on your website. I therefore would be reluctant to order from you if I wanted something to arrive quickly/within the stated timescales. Disappointing level of customer service”

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Posted 10 months ago

“Nice quality canvas however not the place to order from if you want them in a hurry, very slow delivery, sent by UPS who do NOT update their tracking & don't deliver on time. Also not pleased with hidden extra costs, All canvas should come ready to hang as standard but not from here you have to pay extra for hanging kit ??!! Should be included! Wasn't very well packaged either, just a thin plastic clear wrap then one thin layer of cardboard which was damaged exposing the canvas corners, a few areas of damage to outer packaging but by sheer luck items were ok inside, considering the distance they travelled they should have been much better protected than they were. Overall the products are lovely, just packaging & service needs improvement, on reflection i would order again.”

My-Picture.co.uk 3 star review on 17th June 2023

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Posted 10 months ago

“Service from company and price as expected, delivery was poor and kept being rescheduled which was disappointing. My order was for a birthday gift which resulted in a late gift.”

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Posted 1 year ago

“Products are fine but when I ordered the website said guaranteed Christmas delivery for the items I selected. Weren’t delivered until 29th December.”

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Posted 1 year ago

“The photo arrived without the hanging pieces. The actual phot was so poorly positioned and enlarged that the top and tail of the bird was cut off. Fortunately you sent me another photo although not a canvas but acrylic. However i am happy with the outcome. This is my first complaint in years and i expect in the Christmas rush you were not watching your quality control. Hope you do better next time. Jim Anderson”

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Posted 1 year ago

“Quality is fine when they don't have print error flaws, of which I have had many over the years needing a reprint. Be careful before you click buy. Make sure everything is spot on. Once you have hit buy, even 2 minutes after they refuse to change it. I only use them because they are cheap. Oh and beware of prices. Many times I have been caught out with offer prices in email then click the link, and in order price is inflated!”

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Posted 1 year ago

“The product was ok however delivery from point of order took 14 days. Since placing the order I have been bombarded with marketing emails which I never agreed to so I now have to block the company and will place future orders elsewhere.”

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Posted 1 year ago

“The reason I gave it three stars I paid for home delivery delivered somewhere else I had to go and look for it”

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Posted 1 year ago

“I have always been happy with my products but this time I was a bit disappointed with my crystal cubes I thought they were going to be bigger than that and one of them cubes are a bit scratched inside the cube .”

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Posted 1 year ago

My-Picture.co.uk is rated 4.6 based on 4,394 reviews