My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,393 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

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4.6

Based on 4,393 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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My-Picture.co.uk 1 star review on 7th March 2024

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this company. Still awaiting delivery promised for beginning of February. They are based in Germany and not UK. Delays blamed on Brexit, very poor customer service and very poor delivery service. Will never use them again.”

Helpful Report

Posted 3 years ago

“Poor customer service, very poor communication and falsly advised as .co.uk company. I will not use your service again as I was let down”

Helpful Report

Posted 3 years ago

“3 weeks delivery. I've constantly asked to be refunded and been ignored. Customers service is shocking as no one listens to a word you say. God luck...”

Helpful Report

Posted 3 years ago

“Terrible service. Do not use!! I have been waiting for over 2 months now (ordered mid December 2020) for my purchase to be delivered before Xmas. I've now had 3 failed attempts to deliver and each time the delivery has gotten stuck with their delivery provider and never made it to my address. I have asked repeatedly for a refund as this has been going on so long (email exchange with this company is up to 35 emails now) but keep being fobbed off that it is still coming with no actual real update on anything. If it can't be delivered, they should at least own the issue and refund me. Would never use again.”

Helpful Report

Posted 3 years ago

“PLEASE DO NOT USE THIS COMPANY If I could give this company a - 0 review I would. The worse company I have ever had the unfortunate encounter to use. I ordered my item on 2nd of January for a special occasion. I am still waiting. I have contacted them on several occasions regarding this item. I was told to be patient and due to brexit it will take a little longer. I then went to trading standards where I found out I was entitled to a refund as it had passed 30 days since the day I had ordered the item. I have asked for a refund several times. When I then mentioned the trading standard act I then got told its been held up in customs and to once again be patient. I am so angry right now with the lack of information offered up by this company.”

Helpful Report

Posted 3 years ago

“Have not received order and any effort to get an answer as to why does nothing. DO NOT USE”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY, Atrocious since December. Take a look at Trustpilot or facebook comments and save yourself a lot of aggro”

Helpful Report

Posted 3 years ago

“After using lots of on-line digital photo companies, I always had a good experience every time. Then I decided to choose, 'MYPICTURE'. When they informed me that they'd finished production, and it was ready for shipping, I assumed it would under two weeks at that point. After complaining, I was told to, 'be patient'. As the picture was for a special celebration I was shocked by their repeated requests to be patient. Sadly, the days have passed and nothing is being done to resolve this.”

Helpful Report

Posted 3 years ago

“Would not recommend using this company. I placed an order and realised a typing error had occurred so I instantly got in the touch to be told they could not do anything to help me, even though the order had not even processed yet. I feel like this is a scam and must happen all the time, where many customers end up in the same situation as this. Not only that but the customer service and communication is absolutely appalling, there is no one to speak to be phone and very difficult to get in touch with, being the only method is to send an email to enquiries. When they got back in touch with me they informed they could do nothing to change or cancel the order and provided no help for me at all to resolve this issue. So i have now ended up paying for a product with the incorrect information which is totally useless. Advice for anyone looking to find a nice personalised gift for your loved one, do not use this website, or if you do be 100% sure there are no possible errors because once you click that is it and they wont let you change anything even if you contact them instantly.”

Helpful Report

Posted 3 years ago

“Placed an order 12 Jan for my daughter's birthday and I still haven't received it. Fobbed off with excuse after excuse and I just want my money back which you are refusing.”

Helpful Report

Posted 3 years ago

“Have not received order. No customer service. No updated. Will never use this company again”

Helpful Report

Posted 3 years ago

“Recieved my picture from germany today advertised there business from uk delivery sucks . The picture i have recieved is not central coming from a professional company you would of thought the picture would be wrapped around the frame just needed little tweak, but NO!! WAS LEFT AND PRINTED AND SENT ANYWAY ??? wheres your customer care, all my pictures on canvas ive had done eles where have been done correctly. This was so very important to me , i feel you had no care to get my picture centralised on the frame and could of blown it up instead of havingg 2 black lines down the sides not central.I Dont know why you even bother. So upset ive paid quite a bit for this you had no care and attention to detail my photo irs not even streched ove frame rediculous you could of checked it.”

Helpful Report

Posted 3 years ago

“Rubbish service Item not arrived and no refund Check out their FB page to see how many others they have taken money from but no items have arrived.”

Helpful Report

Posted 3 years ago

“Ordered 2 large canvas, they have taken my money, order shows complete but has not been dispatched. Customer service is non-existent!! DO NOT ORDER FROM THEM AT ALL COSTS”

Helpful Report

Posted 3 years ago

“Ordered a canvas before new year and I'm still waiting”

Helpful Report

Posted 3 years ago

“Poor service poor communication Terrible customer care Non existent DO NOT order anything from this company My-Picture”

Helpful Report

Posted 3 years ago

“Shocking customer service. 3 out of 4 products have arrived after 6 weeks. Two of which are faulty. They are refusing to refund me! They are breaking the law.”

Helpful Report

Posted 3 years ago

“Order is delayed three times more than what they advertise and there's no communication in between. No t possible to contact in any shape of form. Submitting email form online is useless as they probably ignore all the emails. A scam located in Germany, not UK!”

Helpful Report

Posted 3 years ago

“I ordered a framed starchart on 13/12/20 as an Anniversary present. On 21/12/20 the starchart was delivered unframed. I contacted customer services immediately and explained it was an anniversary present for the middle of January. They contacted me and said they were sorry and would remake the order. It then took until 7th January (17 DAYS) before they remade the order. It was shipped and sent UPS. I was told it would be delivered this week. Tonight I checked and it was still showing it is with UPS. I rang them and they said it was still in Germany and to contact MyPicture.co.uk! So faulty order, delay in putting right the error, slow shipping and then item not delivered in time for the Anniversary. Waste of money, extremely poor customer service and lousy delivery excuses by UPS. Would NOT recommend this company to anyone if you want your goods to be right or delivered on time.”

Helpful Report

Posted 3 years ago

“Order didn't arrive so company said made up another and still nothing. Very disappointed quick enough to take money but not quick enough sorting out customer issues. Definitely not recommend”

Helpful Report

Posted 3 years ago

My-Picture.co.uk is rated 4.6 based on 4,393 reviews