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My-Picture.co.uk Reviews

4.6 Rating 4,393 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

4.6

Based on 4,393 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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My-Picture.co.uk 1 star review on 7th March 2024

My-Picture.co.uk 5 star review on 16th December 2023

My-Picture.co.uk 5 star review on 3rd December 2023

My-Picture.co.uk 5 star review on 26th November 2023

My-Picture.co.uk 5 star review on 8th October 2023

My-Picture.co.uk 5 star review on 9th September 2023

My-Picture.co.uk 5 star review on 6th September 2023

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was lost after 2 weeks of no delivery. Contacted customer service but only told to wait. Then contacted customer service again for refund but never got a reply. Tried telephone contact but got told by machine to contact customer service online . Terrible”

Posted 3 years ago

“one of the frame is broken on the edge, and the back cardboard was not secured the the whole frame, maybe this is the reason why one of the corner is broken. Both frames do not have hook or string, how am i suppose to hang these frames up? I do not think we will order again”

My-Picture.co.uk 1 star review on 9th January 2021

Posted 3 years ago

“Slow and poor quality”

Posted 3 years ago

“Bought for Xmas and arrived on 7th Jan with NO communication. Very embarrassing as they were Xmas gifts! Thanks!”

Posted 3 years ago

“Ordered products for Christmas and January 6th still waiting for them. It would have been nice to have received an email confirmation re-delay.”

Posted 3 years ago

“massively delayed delivery despite pre-christmas guarantee. Appreciate that brexit caused issues but then revised delivery date was not met either”

Posted 3 years ago

“awful company, rude and unreliable. placed an order a week before Christmas with guaranteed delivery before 25th it’s only just been delivered and after sending nearly 5 emails to cancel my order due to moving away they’ve still insisted and ignoring me and have now delivered the parcel. Still ignoring my emails for a refund. Don’t use them they are AWFUL”

Posted 3 years ago

“Awful service. Placed an order on 14th December and another on 17th December, both had "guaranteed Christmas delivery". Finally received the order placed on 17th on 5th January but the first order still hasn't gone to production!!! I have messaged with no reply. Incredibly disappointed”

Posted 3 years ago

“Do NOT use this company. They act as an in-between company that produce the poor quality goods in Germany. I ordered 3 jigsaws. They do not come in boxes with the picture of the jigsaw, but badly packaging. The jigsaws were all bent and the larger the jigsaw the thinner the quality. They will NOT refund your money if anything is wrong. Their customer service is very, very hard to get hold of. I ordered the jigsaws a month before Christmas for presents. I had to have them redone as they wouldn't refund me. I eventually received them after Christmas, so too late to give.”

Posted 3 years ago

“Ordered for christmas and was told it was ready to ship on 19th December. My dad received it on 2nd Jan. The frame also does not have any hooks on it for hanging. I understood that for a few days the border was closed but I was disappointed as i initially thought that i was using a UK site as it is registered as a co.uk site to then find out that it was coming from Germany. No mention of this was on the checkout/delivery page.”

Posted 3 years ago

“Ordered as a Christmas present before the "guaranteed" delivery deadline. Arrived on 2nd Jan. I raised it as an issue as I no longer needed the picture and the response I got was 10% off my next order. Not good enough. There will not be another order as I will try mixtiles next.”

Posted 3 years ago

“The pictur wasn't bassed in the middle the babys face was hanging over the edge”

Posted 3 years ago

“Awful service. Arrived late even though they had said this would of been sent in time for Xmas. Avoid at all costs !”

Posted 3 years ago

“PLEASE READ THIS! I purchased an item on the 18th of December 2020 as a christmas present. However, till today on the 1st of January 2021, the item as not arrived. The initial promise was that the item delivered latest by 23rd December. I have tried to contact them, however the website tries to divert customers away from getting ACTUAL help. If you are looking through all those "fantastic" reviews, think twice.”

Posted 3 years ago

“Rude customer services, still waiting for a gift that should have arrived before Christmas. No information as to when Or if I will receive what I have ordered. When asking for a refund I was sent a short obnoxious email quoting German law, with no information about when I will actually receive my order. Shop elsewhere!”

Posted 3 years ago

“Rude customer service. Advertised guaranteed delivery for christmas then didn't deliver on that. Disappointed to be honest. Will never order from here again.”

Posted 3 years ago

“Terrible service!! Terrible service!!! Still not received my order, I’ve actually reported this company to Trading Standards - a close family member works for them. It’s dreadful service and TS said they’ll be able to do something for sure due to there being so many negative comment!!!! I’m relieved as this company don’t deserve to be operating. You have my money and just don’t send the items!!! This is ridiculous- I am going to post so many negative reviews on here and all over social media and internet- no one will ever use you again!!!!!!!!”

Posted 3 years ago

“Pot luck whether you get what you ordered. Some are good quality and some are poor quality. Customer services have no interest in rectifying the complaints.”

Posted 3 years ago

“Scandal of a company! Avoid at all costs! Doesn't send your items out and when they do, they are exceptionally poor quality! Still waiting on a cushion personalised that was due to me at the start of December. I did however receive 2 personalised mugs but which have been distorted to the point you can't see 3 quarters of the Image. Its also very funny how this company will not allow images to be shared on their Facebook or reviews to be left! Take a quick look at their Google reviews and comments left by thousands of unhappy customers! I have complained and they have blamed myself. They have not even acknowledged the fact I'm still missing items!”

Posted 3 years ago

“Picture frame arrived broken. Was meant to be a gift but there was no way I could give it in that condition. Very disappointed.”

Posted 3 years ago

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My-Picture.co.uk is rated 4.6 based on 4,393 reviews