“After using lots of on-line digital photo companies, I always had a good experience every time. Then I decided to choose, 'MYPICTURE'.
When they informed me that they'd finished production, and it was ready for shipping, I assumed it would under two weeks at that point.
After complaining, I was told to, 'be patient'. As the picture was for a special celebration I was shocked by their repeated requests to be patient.
Sadly, the days have passed and nothing is being done to resolve this.”
“Would not recommend using this company.
I placed an order and realised a typing error had occurred so I instantly got in the touch to be told they could not do anything to help me, even though the order had not even processed yet. I feel like this is a scam and must happen all the time, where many customers end up in the same situation as this.
Not only that but the customer service and communication is absolutely appalling, there is no one to speak to be phone and very difficult to get in touch with, being the only method is to send an email to enquiries. When they got back in touch with me they informed they could do nothing to change or cancel the order and provided no help for me at all to resolve this issue.
So i have now ended up paying for a product with the incorrect information which is totally useless.
Advice for anyone looking to find a nice personalised gift for your loved one, do not use this website, or if you do be 100% sure there are no possible errors because once you click that is it and they wont let you change anything even if you contact them instantly.”
“Placed an order 12 Jan for my daughter's birthday and I still haven't received it. Fobbed off with excuse after excuse and I just want my money back which you are refusing.”
“Recieved my picture from germany today advertised there business from uk delivery sucks . The picture i have recieved is not central coming from a professional company you would of thought the picture would be wrapped around the frame just needed little tweak, but NO!! WAS LEFT AND PRINTED AND SENT ANYWAY ??? wheres your customer care, all my pictures on canvas ive had done eles where have been done correctly.
This was so very important to me , i feel you had no care to get my picture centralised on the frame and could of blown it up instead of havingg 2 black lines down the sides not central.I Dont know why you even bother. So upset ive paid quite a bit for this you had no care and attention to detail my photo irs not even streched ove frame rediculous you could of checked it.”
“Ordered 2 large canvas, they have taken my money, order shows complete but has not been dispatched. Customer service is non-existent!! DO NOT ORDER FROM THEM AT ALL COSTS”
“Shocking customer service. 3 out of 4 products have arrived after 6 weeks. Two of which are faulty. They are refusing to refund me! They are breaking the law.”
“Order is delayed three times more than what they advertise and there's no communication in between. No t possible to contact in any shape of form. Submitting email form online is useless as they probably ignore all the emails. A scam located in Germany, not UK!”
“I ordered a framed starchart on 13/12/20 as an Anniversary present. On 21/12/20 the starchart was delivered unframed. I contacted customer services immediately and explained it was an anniversary present for the middle of January. They contacted me and said they were sorry and would remake the order. It then took until 7th January (17 DAYS) before they remade the order. It was shipped and sent UPS. I was told it would be delivered this week. Tonight I checked and it was still showing it is with UPS. I rang them and they said it was still in Germany and to contact MyPicture.co.uk! So faulty order, delay in putting right the error, slow shipping and then item not delivered in time for the Anniversary. Waste of money, extremely poor customer service and lousy delivery excuses by UPS. Would NOT recommend this company to anyone if you want your goods to be right or delivered on time.”
“Order didn't arrive so company said made up another and still nothing.
Very disappointed quick enough to take money but not quick enough sorting out customer issues.
Definitely not recommend”
“My order was lost after 2 weeks of no delivery. Contacted customer service but only told to wait. Then contacted customer service again for refund but never got a reply. Tried telephone contact but got told by machine to contact customer service online . Terrible”
“one of the frame is broken on the edge, and the back cardboard was not secured the the whole frame, maybe this is the reason why one of the corner is broken. Both frames do not have hook or string, how am i suppose to hang these frames up?
I do not think we will order again”
“awful company, rude and unreliable. placed an order a week before Christmas with guaranteed delivery before 25th it’s only just been delivered and after sending nearly 5 emails to cancel my order due to moving away they’ve still insisted and ignoring me and have now delivered the parcel. Still ignoring my emails for a refund. Don’t use them they are AWFUL”
