My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,399 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

Questions

Metrics

4.6

Based on 4,399 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how My-Picture.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

My-Picture.co.uk 5 star review on 16th May 2024

238

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lack of customer service not received my order & was told conflicting information anyone planning on purchasing anything from this please avoid”

Helpful Report

Posted 3 years ago

“Broken photo frame. No reply to my email but can email asking me to rate your service....”

Helpful Report

Posted 3 years ago

“I was very upset when I received my order coz 2 person was omitted on both side (L & R) considering it’s a family picture which I supposed to give as present but now it’s just a rubbish as I can’t give..”

Helpful Report

Posted 3 years ago

“12 days since order and no sign of the pics, trying to log in but it states my email address is incorrect seriously.”

Helpful Report

Posted 3 years ago

“12 days and still no pics, every time I try and log in it states my email is incorrect, so disappointed as now have no way of getting my payment back”

Helpful Report

Posted 3 years ago

“Ordered with a promise of before Xmas delivery, then email to state it won't be now The company is in Germany I wont use them again Avoid at all costs”

My-Picture.co.uk 1 star review on 22nd December 2020

Helpful Report

Posted 3 years ago

“Fbnddhhxcvd”

Helpful Report

Posted 3 years ago

“I am waiting for an order I placed on 2nd December. A gift for my father - who we cannot see this Christmas because of Covid. I have emailed twice, there is no online agent just a Bot that can't help you and the telephone number does not exist! The company informed me they had sent the gift on 11th December, it is now 22nd December. They have my money and my father doe snot have his gift. Do not use this service!”

Helpful Report

Posted 3 years ago

“Terrible company, avoid like covid! Printing quality is terrible and they won’t do anything once they have your money.”

Helpful Report

Posted 3 years ago

“Ordered 4 canvas prints on 30th Nov still awaiting delivery and no communication from company. Very poor would n ot use again. . Moxey”

Helpful Report

Posted 3 years ago

“Its not arrived and UPS say that they have lost the parcel”

Helpful Report

Posted 3 years ago

“rubbish customer service cant even track delivery unable to even confirm delivery, noting received since 10 days of placing the order”

Helpful Report

Posted 3 years ago

“Do not order from this company, my order never arrived and they have stolen my money and refuse a refund. They are not based in the UK and are based in Germany. Their customer service doesn’t exist and they delay responses with no actual support.”

Helpful Report

Posted 3 years ago

“Waiting to hear from you about my delivery as wrong product sent.sent a message to customer service yesterday and not heard anything yet.”

Helpful Report

Posted 3 years ago

“Unfortunately I never got the items and them using UPS is woeful. The driver left me a rude voice message and I could never get my item. Ordered well in advance of Xmas and now need to get a different gift”

Helpful Report

Posted 3 years ago

“Nice picture, non-existent customer service!”

Helpful Report

Posted 3 years ago

“50# of the pictures I ordered, were delivered with an awful white band above and below the picture. Absolutely no point having as not able to hang and show. Another picture was printed so dark I could hardly see the person in the picture. Never again !! Ever will I use this service. Absolutely terrible quality !!”

Helpful Report

Posted 3 years ago

“I was looking forward to seeing the picture.. When it arrived the corner of the cardboard had been damaged through to the corner of the picture.. Was a Xmas present... Just hope the next one I've ordered comes OK”

Helpful Report

Posted 3 years ago

“Every acrylic on photo is not as per original photos in terms of brightness. The website upload and framing did not match the tiny small email photo I received and only realized when I received them with heads cut and scaled different to how I set it up on the website. Obviously no human checking is done throughout the printing process. Whites where greys so much so I will not be hanging any and all 9 A3 acrylics are only worthy of displaying in the bin.”

Helpful Report

Posted 3 years ago

“I wish I had read the bad reviews first. By all account, most of their good reviews are fake. The customer support is non existent. Picture never turned up. Don't waste your money.”

Helpful Report

Posted 3 years ago

My-Picture.co.uk is rated 4.6 based on 4,399 reviews