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My-Picture.co.uk Reviews

4.6 Rating 4,399 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

4.6

Based on 4,399 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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My-Picture.co.uk 5 star review on 16th May 2024

My-Picture.co.uk 1 star review on 7th March 2024

My-Picture.co.uk 5 star review on 16th December 2023

My-Picture.co.uk 5 star review on 3rd December 2023

My-Picture.co.uk 5 star review on 26th November 2023

My-Picture.co.uk 5 star review on 8th October 2023

My-Picture.co.uk 5 star review on 9th September 2023

238

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered and paid for SIX canvasses on the 13 November. You delivered the two large canvasses on the 19th November. Over TWO weeks later (03 December), I am still waiting for the FOUR small portrait canvasses! I have lost count of the number of times I have phoned between 10.00 and 15.15. Have not spoken to anyone. I have lost count of the number of times I have e mailed.All I have had is a series of option responses. One of the canvasses was to be taken by a family member to Australia last week. I now have the expense of Airmailing the portrait to Perth. You say on your customer service that queries are resolved in less than an hour. Rubbish. All I have had from you is a tracking number with UPS and that has changed TWICE in the past two days. Where are my FOUR canvasses? How are you going to recompense me for the unnecessary expenditure? Ref:UKA39902463547 £96.50”

Posted 3 years ago

“Please avoid my-picture.co.uk. it is scam. Please avoid this company. It is a scam. I ordered canvas printing photos and i haven't received any order confirmation but they took money straight. I tried to contact their customer service but no way to reach. I tried to contact them for many times I could speak to one of advisor and they provide falut tracking number. I asked agent to wait while I checked tracking number from UPS but it doesn't exist. I complained to agent and she hang up. It was the worst experience and customer service.”

Posted 3 years ago

“The quality of the image on my canvas was very poor but I think it was because the original photograph quality wasn't good enough to enlarge. Be aware of this when ordering.”

Posted 3 years ago

“Packaging was poor, photo damaged, product quality poor”

Posted 3 years ago

“Avoid at all costs! Complete con artists! I ordered 2 canvases from here and when they arrived they had a white line along the edge. I complained and they stated it was an error in the photo end you could obviously see they had aligned it on the frame incorrectly. After much tooing and froing they agreed to replace - i had to reorder through the website and when i got to the paypal payment cancel so that the order goes to then as incomplete, they would then send my replacement canvases at no charge. When I followed their instructions however, the payment went through as PayPal on my phone is automatic. No problem I thought I'll email them and they can refund. We'll turns out that as I signed up to their terms and conditions when the payment went through and they're a German company they don't have to refund me and won't! Even though I have evidence that the canvasses were supposed to be complementary due to their previous substandard product. Until people stop buying from them they will continue to scam people.”

Posted 3 years ago

“When I placed my order last December, the countdown clock on the My Picture website clearly indicated that my order would arrive before Xmas. My order didn't arrive until 6th Jan! This was really awkward for me, and the customer service was absolutely useless afterwards. I would never buy from My Picture again.”

Posted 3 years ago

“Absolutely terrible! I ordered wall photos thay came without the hook and the "customer service" would not help me remedy. I recommend using another company, they are rude and hung up on me .”

Posted 3 years ago

“Awful company and totally lacking in customer service skills. Picture not delivered 10 days after it was supposed to have been despatched although they state delivery within 3-5 working days. Said I had to wait another 4 days when it will either be delivered or returned to them. Refuse to refund. Ordered as a present for a birthday last week so, if it ever does arrive it will be well after the birthday. Advertise as a UK company with a UK website but they are a German company. I WOULD NEVER BUY FROM THIS COMPANY AGAIN. DO NOT TOUCH THEM WITH A BARGE POLE.”

Posted 3 years ago

“Very poor quality No customer service what so ever there right your wrong AVOID THIS COMPANY.”

Posted 3 years ago

“Ordered a picture on 6 October for a bday gift, it was “ready for dispatch” on 7th and has still not arrived (22nd October). Given this is a UK delivery this is unacceptable - 18 days waiting for a simple picture. The bday has been and gone. I’ve written to customer services and was told “we have no influence to control postal deliveries” - not exactly the response I was looking for”

Posted 3 years ago

“Poor quality too dark can hardly see my picture”

Posted 3 years ago

“I ordered a canvas was a wedding gift. The recipient did not receive it. When I queried this they said they would investigate that was 3 weeks ago and nothing has happened apart from continuous emails saying it was being looked into. I also contacted the delivery company who admitted it was lost. So what's to investigate. Oh and despite the .co.uk email address this company is based in Europe. The brief conversations I have had by phone have been abrupt to the point of rudeness. So I would never recommend this company.”

Posted 3 years ago

“this is a terrible service, it started good, however, first items sent with damage ink runs, they i order two lots 6 weeks ago and they lie stating they got delivered and sent back and now am told they no idea with the lots are ? the service is terrible i would to recommend this company to noone”

Posted 3 years ago

“Absolute rubbish - don't waste your money the pictures I uploaded were printed a quarter of the size ordered and were not straight total waste of money”

Posted 3 years ago

“I'm so disappointed to recieve my 20/20 canvas photo as a present. Very un professional a waste of money, rubbish service, 5he way this picture was put together was an absolute nightmare. We was so distraught to see a family picture ruined because this company does not take people's memories and wishes and make them a priority when they are been paid to do a service. Please dont use this service as we were very disappointed.”

My-Picture.co.uk 1 star review on 30th August 2020

My-Picture.co.uk 1 star review on 30th August 2020

My-Picture.co.uk 1 star review on 30th August 2020

My-Picture.co.uk 1 star review on 30th August 2020

My-Picture.co.uk 1 star review on 30th August 2020

Posted 3 years ago

“The image quality is really bad They do nothing to alert you of this I normally use pic fair. But as these had such a good offer I ordered from them Major disappointment And a rip off Avoid at all costs I'm a photographer And if I sent images out this bad I wouldn't expect payment”

Posted 3 years ago

“We have had a terrible experience with this company. Firstly, we ordered a photo of the family and after two weeks (which I recall was longer than expected) we received a photo which was not of our family... It was also a terrible quality, really saturated image on very cheap plastic. Having initially contacted Mypicture about this, they very unhelpfully informed us that, since they operate in Germany and therefore abide by German laws on custom made goods (I still question how this is legitimate, when we bought from the UK site and therefore I would imagine that we have UK customer rights), we were ineligible for a refund. They would, however happily send us another photo (hopefully of our own family....?). Another two weeks has gone by and they have sent us the replacement. Thankfully it is of our family (they have, at least, managed to get that right), however again the quality is terrible. It's oversaturated, off-centre and again printed on plastic that's so cheap it looks like it will snap in two if we try and pin it to the wall (although maybe that would be a good outlet for my anger...). We are trying again to complain, but whatever the outcome I would strongly advise against using these guys. It's the kind of company which is probably great if all goes well but as soon as something goes wrong, you're completely on your own. I refuse to pay so much to receive such a terrible quality item and suffer such awful customer service - I'd advise you don't either.”

My-Picture.co.uk 1 star review on 25th August 2020

Posted 3 years ago

“Didn’t receive it been emailing for ages yet no response”

Posted 3 years ago

“Do not use this company. What they produced for me is only good for firewood. At first they refused to recognise a problem. Once they did, they offered to print another one, but I preferred to have my money refunded because the quality was so bad (See Photos). They refused to refund my money, quoting spurious German regulations at me. The quality of the print they produced for me is so poor. Completely blurred and distorted. It made you nauseous to look at it. I highly recommend avoiding this company who are German and not based I the UK as their website presents. Avoid avoid avoid!”

My-Picture.co.uk 1 star review on 18th August 2020

My-Picture.co.uk 1 star review on 18th August 2020

Posted 3 years ago

“What I ordered to what turned up wow how can they get it so wrong, and then say there is nothing wrong with them. My name is Briggs not Riggs”

My-Picture.co.uk 1 star review on 18th August 2020

Posted 3 years ago

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My-Picture.co.uk is rated 4.6 based on 4,399 reviews