My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,411 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

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Metrics

4.6

Based on 4,411 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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My-Picture.co.uk 1 star review on 31st May 2024

239

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have still not received my order...!!!???”

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Posted 3 years ago

“still waiting for my delivery 16 days later and still no response from my-picture.co.uk would NOT recommend this company at all!”

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Posted 3 years ago

“I've not received my photo yet I'm not happy was for a present”

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Posted 3 years ago

“I have not received any of my order it's been 4 weeks now and they where for presents got an email saying it was it was in transit but not got it as yet”

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Posted 3 years ago

“The picture quality is so dark you can hardly see the picture, which when I went to order it it didn’t say poor quality.”

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Posted 3 years ago

“I’ve been asked to leave a review and I’ve still not received anything yet! It was late being made and I can’t get any shipping information to see if it’s ever going to be delivered. The photo cushion was for a birthday present and the birthday was yesterday. I’ve had to apologise that I have absolutely no idea what is going on with their present or when they will get it, spoils the sentiment a bit. Hopefully it will arrive soon.”

Helpful Report

Posted 3 years ago

“Still have not received my order and it has been 10 days absolutely gutted. Can not get hold of anyone to speak to and no tracking available!”

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Posted 3 years ago

“Still awaiting delivery 16 days after it was dispatched, I contacted my picture and was given a mass copied response and no help what so ever. Customer service is non existent. I was going to order several canvases but not now”

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Posted 3 years ago

“I am still yet to recieve my order. I've emailed several times chasing (no reply) , tried to call (no one ever answers) I would appreciate an update!”

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Posted 3 years ago

“My 3 canvases came all not correctly stuck onto the canvas leaving odd trimming of a white line on each canvas. Surprised they dont have a quality check in place. When i complained as these was gifts requesting my money back as i had to rebuy from photo box they fobed me off and then resent me some more after i said i didnt want or need them.”

Helpful Report

Posted 3 years ago

“I ordered my cushion 2 weeks ago. I was told a week ago this was on its way but has still not been received. I paid £25 including delivery and I am very disappointed as this was to be a present from my 6yr old granddaughter to her dad for Father’s Day. I have emailed several times and have not had a reply. Thank you for stealing my granddaughter’s money.”

Helpful Report

Posted 3 years ago

“I ordered a gift for fathers day 14 days ago.. fathers days passed and i still havent recieved my order! I am unable to track my order and when emailing them ive been told to wait another 5 working days till anythinga done about it! Dissapointed is an understatement.”

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Posted 3 years ago

“Terrible customer service and order never came”

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Posted 3 years ago

“we were so pleased with the 2 blankets for our granddaughters. We have ordered blankets and towels from you before and always very pleased. They are delivered so quickly too. Have passed on your address quite a few times”

Helpful Report

Posted 3 years ago

“My pictures was left out side so the card says when I looked no pictures was there”

Helpful Report

Posted 3 years ago

“I item has not been received this was very important as it was a cushion for my daughter following the death of her beloved pet. Very upset that it didn't come”

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Posted 3 years ago

“Shocking customer service, delayed and still haven’t received my parcel after 17 days. Not worth it.”

Helpful Report

Posted 3 years ago

“Don’t buy anything from this company. I bought a photo blanket from them and I paid for the plush blanket and they sent a fleece blanket. When I asked for a refund it took ages to get back to me and in the end refused to refund me my money because they couldn’t resell it. I’m so upset about it. What company sends the wrong product, a cheaper one than you pay for and then refuses to take responsibility and give a refund?”

Helpful Report

Posted 3 years ago

“The customer service for this company is appalling. You cannot get hold of them via telephone or email. I have left numerous emails and no one has come back to me. I had a generic email to say there were production issues and now I cannot get hold of anyone to find out what is going on. It says here queries resolved in under an hour - absolutely not a chance, I have been trying for days.”

Helpful Report

Posted 3 years ago

“Ordered a blanket and a framed picture. Arrived very late. My-Picture’s customer service is truly dreadful, one of the worst I have ever experienced. Web site communicates via a Bot, which an answer phone message subsequently refers you back to! No chance of a call back, emails go unanswered. When the items finally arrived the blanket was OK (not great, just OK). Same for the printing, but the frame looked like it had been attached by a blind chimp. Items appeared well wrapped, but, if their web site is to be believed, had been in transit for 11 days, so maybe it took a hit. If My-Picture put a fraction of the energy into delivering quality products, on time as they do marketing (swamping you with ‘Special Offers’ - way before anything has arrived), my experience would have been entirely different. Will be going elsewhere next time.”

Helpful Report

Posted 3 years ago

My-Picture.co.uk is rated 4.6 based on 4,411 reviews