My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,393 Reviews

90 %

of reviewers recommend My-Picture.co.uk

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Metrics

4.6

Based on 4,393 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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My-Picture.co.uk 1 star review on 7th March 2024

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Long delivery kept being delayed, no easy way to contact as when you fill out the form no one replies back to you. Photo came marked”

My-Picture.co.uk 1 star review on 2nd April 2022

Helpful Report

Posted 2 years ago

“was duped into thinking they were a good company by national TV advert. was told it would be delivered by mother's day....still waiting and it's been 8 days since i made the order. unfortunately it was for my grandmother who couldn't wait any longer and passed in her sleep last night. hopefully we'll receive it in time to cremate it alongside granny, but we're not holding out any hope 😔”

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Posted 2 years ago

“Still waiting for blanket to arrive. This is a Mother’s Day gift ordered 12 March. You state orders placed 20 March should arrive for Mother’s Day. It is misleading to use .co.uk website. I would like a full refund. Appalling service and told to contact you again after Mother’s Day and then offered a voucher! Very poor customer service.”

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Posted 2 years ago

“Did not receive my item”

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Posted 2 years ago

“Placed my order on 22/02/22 and I’m still waiting for it 06/03/22…… based on this I wouldn’t recommend this company.”

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Posted 2 years ago

“Didn’t receive the order”

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Posted 2 years ago

“I ordered a single framed photo from MyPicture and despite the advertising of the turnaround time, they took over 2 weeks to even produce the photo let alone ship it. It was actually supposed to be a birthday gift for someone but it went way past that date. Really disappointed, I would recommend considering one of the many other companies who offer this service with a much quicker turnaround time.”

Helpful Report

Posted 2 years ago

“One of the photos was printed in the middle of the frame with white marking on the top and bottom. Tried downloading photo but not accepting.”

My-Picture.co.uk 1 star review on 19th January 2022

Helpful Report

Posted 2 years ago

“My canvas that was ordered nearly a month ago for my daughters birthday has STILL NOT ARRIVED! No help from customer service....DON'T WASTE YOUR MONEY !!!!!”

Helpful Report

Posted 2 years ago

“Disappointing service, void of possible. Purchased a product stating pre Christmas delivery however they failed you provide this and even update me. You even get the pleasure to pay £6 for delivery which is extremely disappointing.”

Helpful Report

Posted 2 years ago

“I made an order on the 13th Dec 2021. The order was an intended Christmas present for my elderly Aunt for Christmas with pictures of my Boys on it. I had no email about the item being shipped and so had to chase that up and in fairness did get a response. I received items through the post a few days later. These items weren't my order and I received pictures of a random family I don't know. I have as such had to rethink and buy something else for my Aunt as its too close to Christmas to get anything sent and so have requested a refund. I have had a email back basically stating it was their mistake, they have disposed of my items and sent the wrong ones and that unfortunately because the product is based on my pictures and my specifications and are individually manufactured they can't refund me!!! How this is acceptable when they have provided me with a useless product to me which ISN'T based on my pictures or specifications and has been manufactured and disposed of by them at absolutely zero fault to the customer I don't know. I don't want a replacement now as its not going to arrive on time. I have sent them an email pointing out their liability. However this hasn't been responded to after they have sent the initial email. They're a company who clearly put profit before customer service. I now have to go through the credit card company when they could simply refund me the cash based on the fact they've not provided me with my order. You have sent me a stock reply you send to everyone and I have emailed you three times already prior to writing my review. You have already had my order number a picture of the product I've been sent and have sent me an email admitting it was a mistake with your shipping and you've disposed of my items. There is literally nothing more your customer services can do to make it right other than refunding my money which you're claiming you can't do. Completely unacceptable and against customers statutory rights”

My-Picture.co.uk 1 star review on 22nd December 2021

Helpful Report

Posted 2 years ago

“Terrible service. Ordered ten days ago and haven’t heard a thing since then. Promised for Xmas yet three days before still no sign. Will neither recommend or use again”

Helpful Report

Posted 2 years ago

“Terrible service. You cannot get hold of customer service. They have no number. They take your money immediately but delivery is a different matter. No sign of my delivery. It promises on website will be here for Christmas yet it’s not even been made!! They don’t answer emails. Stressful company to deal with and no idea if I’m actually even going to receive my goods ever”

Helpful Report

Posted 2 years ago

“Nowhere on your site do you mention you're in Germany before ordering. I have tried to call several times, live messages go unanswered. Christmas presents aren't going to arrive on time despite lots of pop um messages stating plenty of time. I cant change the delivery address as the order isn't even in the UK as yet. Very unhappy customer.”

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Posted 2 years ago

“My parcel was left on the door set and when got home it had been taken why would you leave it in a unsecured place”

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Posted 2 years ago

“Possibly the worst customer service I've come across. Firstly the order took 2 weeks to be delivered when it said 4-6 days delivery, they had the nerve to charge £6 for delivery and not even delivery anywhere near the timescales. Secondly the photos turned up damaged, as they were a gift and due to urgency I had to get more printed elsewhere and now these guys are refusing a refund. They clearly need to read the consumer act in detail. Service is always important in a company and the customer service from this one is very bad. Update, since posting this they have replied to this review to show readers they have acknowledged it but they have completely ignored my request and continued to be very bad service.”

Helpful Report

Posted 2 years ago

“Hello. The picture was not properly. Aligned with the canvas and looks rather second rate. Disspointed.”

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Posted 2 years ago

“The worst experience ever! Placed an order on 17th November, photobook for my clients and it got lost on the way. A replacement one hasn't been shipped yet! I'm tired of waiting. No help from customer service despite calling and emailing them almost every day. Beware!!!”

Helpful Report

Posted 2 years ago

“one of four items received, pleased with quality but very disappointed in delay of dispatch of one item and delivery delays on the rest of order. Not sure if I would use again! Poor communication skills.”

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Posted 2 years ago

“Cannot believe how my very badly wrapped canvas has passed qc and sent to me.The picture was out of centre by 10/20mm leaving edge material on front.”

Helpful Report

Posted 2 years ago

My-Picture.co.uk is rated 4.6 based on 4,393 reviews