“Up till a month ago I've always highly rated this company but looks like there's a big problem when it comes to packaging and sending rug mats with photo .
The last 3 I have received have been badly creased and the creases don't want to come out as tried everything they mention but no joy ?The first 3 rugs were perfect with no creases and struggle to understand what's went wrong ?
At £45 each it's alot of money to be let down time and time again .”
“I have waited for a blanket I had ordered for over two weeks, was a little suspicious when the order was completed the next day, now two weeks on I have still not received my order even though the tracking says dispatched and delivered????
I have tried the Chat but “ Louise “ kept sending me automated answers so I then tried the complaints procedure which can take up to three days ,next I tried the telephone after googling it first to see if the number was genuine .
The telephone number goes to a answering machine on a Monday despite the words open from 8-18 ?. I’m assuming this means till 6 in the evening.
Not happy £50 of my hard earned and limited funds 😡”
“Really disappointed with the poor quality of a jigsaw priced nearly £50. Posted in a plastic bag and the cardboard is so thin it was folded in half. Spoke to customer service and sent pictures but they say its absolutely fine. It was a gift its going in the bin, unfortunately there customer service is non existent. No picture included to be able complete puzzle either, very poor.”
“re:UKA39903847477
The print quality was ok but the canvas was very poorly centred so the print was on the side on one end and the white side was on the front on the other end, just how hard should it be to centre a canvas when it has a white edge all the way round, what a disappointment”
“Awful company. Ordered 3 weeks ago, wrong item delivered. Asked 4 times for a refund they've completely ignored and said theyre sending out a new one. Not what i asked for. shouldnt have to wait 6 weeks. Customer service completely ignored any requests or contacts.”
“I ordered photos for my mother's funeral. My-picture.co.uk assured me the photos would arrive in time. They did not and the photos were posted a week later than promised. Customer service were rude and unhelpful, offered no empathy at all given the situation and provided no resolution. The pictures turned up much later than advertised. Avoid my-pitcure.co.uk at all costs.”
“Acrylic photo arrived damaged. I phoned customer service 3 times. I was given a fake customer service email address. The links for their contact us page do not work. I am more than disappointed. Do not buy.”
“Ordered for Mother’s Day with plenty of time. Issues with timely delivery with two contacts to customer service and also with delivery contractor. We just felt fobbed off. Arrived after advised delivery, some 9 days after ordering. Not a good service and sorry can’t recommend to use.”
“Ordered for a special occasion but it didn't arrive. Took some nine days after ordering. Contacted customer service several times and felt fobbed off. Poor service.”
“was duped into thinking they were a good company by national TV advert. was told it would be delivered by mother's day....still waiting and it's been 8 days since i made the order.
unfortunately it was for my grandmother who couldn't wait any longer and passed in her sleep last night. hopefully we'll receive it in time to cremate it alongside granny, but we're not holding out any hope 😔”
“Still waiting for blanket to arrive. This is a Mother’s Day gift ordered 12 March. You state orders placed 20 March should arrive for Mother’s Day. It is misleading to use .co.uk website. I would like a full refund. Appalling service and told to contact you again after Mother’s Day and then offered a voucher! Very poor customer service.”
“I ordered a single framed photo from MyPicture and despite the advertising of the turnaround time, they took over 2 weeks to even produce the photo let alone ship it. It was actually supposed to be a birthday gift for someone but it went way past that date. Really disappointed, I would recommend considering one of the many other companies who offer this service with a much quicker turnaround time.”
