My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,494 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

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Metrics

4.6

Based on 4,494 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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My-Picture.co.uk 1 star review on 23rd October 2024

247

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“re:UKA39903847477 The print quality was ok but the canvas was very poorly centred so the print was on the side on one end and the white side was on the front on the other end, just how hard should it be to centre a canvas when it has a white edge all the way round, what a disappointment”

My-Picture.co.uk 1 star review on 16th November 2022

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Posted 3 years ago

“Waited weeks, would never order from you again”

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Posted 3 years ago

“Picture quality wasn’t very good was a bit blurry and some of the picture was cut off”

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Posted 3 years ago

“Awful company. Ordered 3 weeks ago, wrong item delivered. Asked 4 times for a refund they've completely ignored and said theyre sending out a new one. Not what i asked for. shouldnt have to wait 6 weeks. Customer service completely ignored any requests or contacts.”

Helpful Report

Posted 3 years ago

“I ordered photos for my mother's funeral. My-picture.co.uk assured me the photos would arrive in time. They did not and the photos were posted a week later than promised. Customer service were rude and unhelpful, offered no empathy at all given the situation and provided no resolution. The pictures turned up much later than advertised. Avoid my-pitcure.co.uk at all costs.”

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Posted 3 years ago

“EVERY SINGLE PHOTO I SENT YOU CAME BACK A TOTAL DISASTER”

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Posted 3 years ago

“Acrylic photo arrived damaged. I phoned customer service 3 times. I was given a fake customer service email address. The links for their contact us page do not work. I am more than disappointed. Do not buy.”

My-Picture.co.uk 1 star review on 27th May 2022

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Posted 3 years ago

“I didn't get a chance to review my order before it was printed or wouldn't have bothered. Quality was pretty poor”

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Posted 3 years ago

“Ordered for Mother’s Day with plenty of time. Issues with timely delivery with two contacts to customer service and also with delivery contractor. We just felt fobbed off. Arrived after advised delivery, some 9 days after ordering. Not a good service and sorry can’t recommend to use.”

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Posted 3 years ago

“Ordered for a special occasion but it didn't arrive. Took some nine days after ordering. Contacted customer service several times and felt fobbed off. Poor service.”

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Posted 3 years ago

“Long delivery kept being delayed, no easy way to contact as when you fill out the form no one replies back to you. Photo came marked”

My-Picture.co.uk 1 star review on 2nd April 2022

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Posted 3 years ago

“was duped into thinking they were a good company by national TV advert. was told it would be delivered by mother's day....still waiting and it's been 8 days since i made the order. unfortunately it was for my grandmother who couldn't wait any longer and passed in her sleep last night. hopefully we'll receive it in time to cremate it alongside granny, but we're not holding out any hope 😔”

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Posted 3 years ago

“Still waiting for blanket to arrive. This is a Mother’s Day gift ordered 12 March. You state orders placed 20 March should arrive for Mother’s Day. It is misleading to use .co.uk website. I would like a full refund. Appalling service and told to contact you again after Mother’s Day and then offered a voucher! Very poor customer service.”

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Posted 3 years ago

“Did not receive my item”

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Posted 3 years ago

“Placed my order on 22/02/22 and I’m still waiting for it 06/03/22…… based on this I wouldn’t recommend this company.”

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Posted 3 years ago

“Didn’t receive the order”

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Posted 3 years ago

“I ordered a single framed photo from MyPicture and despite the advertising of the turnaround time, they took over 2 weeks to even produce the photo let alone ship it. It was actually supposed to be a birthday gift for someone but it went way past that date. Really disappointed, I would recommend considering one of the many other companies who offer this service with a much quicker turnaround time.”

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Posted 3 years ago

“One of the photos was printed in the middle of the frame with white marking on the top and bottom. Tried downloading photo but not accepting.”

My-Picture.co.uk 1 star review on 19th January 2022

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Posted 3 years ago

“My canvas that was ordered nearly a month ago for my daughters birthday has STILL NOT ARRIVED! No help from customer service....DON'T WASTE YOUR MONEY !!!!!”

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Posted 3 years ago

“Disappointing service, void of possible. Purchased a product stating pre Christmas delivery however they failed you provide this and even update me. You even get the pleasure to pay £6 for delivery which is extremely disappointing.”

Helpful Report

Posted 3 years ago

My-Picture.co.uk is rated 4.6 based on 4,494 reviews