My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,495 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

Questions

Metrics

4.6

Based on 4,495 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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My-Picture.co.uk 1 star review on 23rd October 2024

247

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why are MyPicture allowed to break the law? The Consumer Rights Act 2015 clear states that where a product is faulty the seller has one chance to put this right, otheriwse they MUST issue a refund. I ordered a photorug which was faulty. MyPicture sent a replacement, which was also faulty (as an aside - don't buy the photorugs as there is an inbuilt flaw in the materials used in the manufacturing process). I then asked for a refund. MyPicture told me I was not entitled to a refund as it is THEIR POLICY that they have TWO chances to put right any sales that are faulty or not fit for purpose. I've asked them why they think company policy overides the law, but they have been reluctant to respond. They have even since told me they will send me a diffent product as an alternative ! Why would I want that? If I wanted a different product I would have ordered a different product. Funny enough I also have a 2nd product outstanding that I ordered at the same time as the photorug (over a month ago). I waited 3 weeks for this to turn up, and when I contacted MyPicture they told me it had been returned due to an incorrect address. They told me I had to provide them with my correct address. I advised them that I had provided my correct address, that my details were correct on their website, and that I had just had my photorug delivered and that had the same address details. Their response was that I had to give them my real address. We just went round and round in circles until their customer services gave up and sent out a replacement product - which I haven't received yet. No, I'm not overly impressed with MyPicture......”

Helpful Report

Posted 5 years ago

“I have ordered several pictures from this company. All beautifully done, all arrived when promised. Would highly recommend them to anyone.”

My-Picture.co.uk 5 star review on 24th July 2020

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Posted 5 years ago

“Very happy with the picture.Quick delivery and good quality,highly recommended....”

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Posted 5 years ago

“Brilliant canvas couldn't be more happy with it, the picture wasn't the best to start with but am over the moon with it.”

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Posted 5 years ago

“Speedy delivery. Lovely quality canvas and an excellent price. I'd highly recommend this company.”

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Posted 5 years ago

“I was extremely happy with the prints I received. They came in record time, even through the covid pandemic. They offer excellent deals and discounts on pricing. I will definitely be using them again.”

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Posted 5 years ago

“Very fast and efficient service. The colours and clarity of the finished prints is really good and exactly as in the photos. Impressive.”

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Posted 5 years ago

“Great deals regularly on large canvasses Picture below is four feet wide which I have LED backlit”

My-Picture.co.uk 5 star review on 23rd July 2020

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Very happy with my order quick delivery will order again”

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Posted 5 years ago

“This was my first purchase from My-Picture.co.uk and I was really pleased with my canvas, it was very easy to order and delivery was very quick also. I will definitely be ordering again soon.”

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Posted 5 years ago

“Very happy with the qua!ity. I would certainly recommend this company for canvas prints. The price is very reasonable too.”

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Posted 5 years ago

“Great service. Great product”

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Posted 5 years ago

“Great service at a fantastic price .thankyou”

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Posted 5 years ago

“Very happy with results...aim to order more!”

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Posted 5 years ago

“Best service ever . I am really happy with my mask and good quality too”

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Posted 5 years ago

“Just perfect”

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Posted 5 years ago

“Beautiful canvases of my grandchildren. Over the moon with them. Arrived very quickly”

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Posted 5 years ago

“Always a great service. The quality of all products is great too.”

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Posted 5 years ago

“Great to quality, easy to orders and very quick delivery. Will be using you again”

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Posted 5 years ago

My-Picture.co.uk is rated 4.6 based on 4,495 reviews