Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Gorgeous item, wonderful quality, amazing delivery time and communication.”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Love their personalised backpack. This is my 6th time ordering from them. Absolutely love it”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Very expensive Bluey bag, the lettering was just ironed on I could probably have done myself and the discount for a first order wasn’t coming off even though I had multiple emails to tell me it was there to use”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback. The lettering on this item is done using a durable flocked method, as stated in the product description, which gives it a soft, high-quality finish. Regarding the discount code, please note that promotional codes cannot be applied to licensed character products like this Bluey bag, which is why the discount wasn’t applied. We appreciate your understanding and hope to assist you with other purchases in the future. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Not yet received !! although it’s already passed more than 2 weeks !!”

Helpful Report

Posted 1 year ago

Hi, we’re very sorry to hear your order hasn’t arrived and understand how frustrating this is. After investigating, we found the order was unfortunately lost in transit. As requested via email, we have processed a full refund for you. Please don’t hesitate to reach out if you need any further assistance. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Came across My 1st years by accident but very pleased with the product and the service.”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Beautiful 😍”

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Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“A personalised gift for my great grandson, lovely and soft to touch. Well made and the perfect gift.”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Very small Noah’s arc for the price. Seems extremely over priced. Nice toy but won’t recommend due to price and small size.”

Helpful Report

Posted 1 year ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 1 year ago

“Products are always fantastic… I order presents very frequently. Normally great service but on this occasion my order has not arrived. It has been delayed with their 3rd Party Courier on multiple stages of the delivery cycle and is still not out for delivery… which is disappointing given my order was over 10 days ago (on the standard 5 day delivery service).”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your continued support and kind words about our products. We're really grateful to have you as a regular customer. We're very sorry to hear about the delay with your most recent order. While most parcels arrive on time, occasionally deliveries to Northern Ireland can take a little longer than expected due to courier logistics. If your order still hasn’t arrived within the next 24 hours, please don’t hesitate to get in touch with our customer service team. We’ll be more than happy to look into it and help resolve this for you as quickly as possible. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Had an issue with the bag I ordered and customer service have been great and so speedy at getting it resolved. Really appreciate all the help!”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 11 months ago

“Very prompt service, have had similar dolls before and the girls have loved them”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Excellent quality, quickly delivery within reasonable pricing. Would use again.”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Lovely gift packaging was gorgeous and really unique present for someone.”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“A lovely gift, really soft and cuddly. Just as described, good quality and arrived quickly. Thank you!”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Very cute bunny extra special with the personalisation. Parents of baby loved it”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Purchased a blanket for my friends little boy they were so pleased with it. So soft and lovely quality”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Lovely product, very good quality. Only feedback I would provide is to possibly give clearer instructions for the personalised items. This could very well be down to my own understanding though, which is why I have still given full stars. The item I ordered was a keepsake box, with the image "Baby Williams". As the personalisation only said "name" I assumed to only enter the surname as it would read "Baby *****". Unfortunately, only the surname was printed, without "Baby". It was all fine in the end though as the surname is used as a nickname for the family anyway. Overall, very happy with the product”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your lovely feedback. We’re really glad to hear you’re happy with the product and its quality! We really appreciate you taking the time to share your thoughts about the personalisation instructions. I’ve passed your comments on to the relevant team so we can look into making this clearer for future customers. It’s great to hear it still worked out in the end and that the surname is used as a family nickname, such a lovely personal touch! Thanks again for your kind words and your order. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“My order didn't arrive, I contacted the company and they informed me my order had been lost in the system. The baby bodysuits were both 6-12 months but one was a much smaller size.”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback, and I’m very sorry to hear about the issues with your order. It’s disappointing to learn your order didn’t arrive as expected, and I apologise for the mix-up with the sizes of the baby bodysuits. If you haven’t already, please get in touch with our customer service team directly so we can make this right for you. Thank you for bringing this to our attention, and we hope to resolve it quickly. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“I ordered a personalised comforter as a gift for a friend and she loves it. It was beautifully packaged and the gift is beautiful quality.”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Great item. Great price. Delivery was quick. Perfect. Thank you”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

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