Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“I was very impressed with the order that I received. The detail and the quality of the products were first class. Also the packaging was really beautiful too. My friends were really pleased with the present. Thank you once again”

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Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Lovely surprise for our first born, names and dates were perfect plus the presentation box is the ideal keepsake box for little things”

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Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Always beautifully presented products and made with care. Anyone I've ever gifted things to from this company, always treasure the items.”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“I ordered a bag for my little girl and had her name put on it, when it arrived the name was spelt incorrect despite the invoice having the correct spelling. A replacement bag was sent out next day and again my daughter’s name was spelt incorrectly again. I then was only allowed a new bag once I had sent the two bags back that they had messed up and was told I wouldn’t be entitled to a partial refund and £10 credit was given instead. When the new bag arrive the name was spelt correct this time however the quality of the stitching was poor and I will not be ordering from her again.”

Helpful Report

Posted 10 months ago

Hi, we’re extremely sorry to hear about your experience and the repeated issues with your order. This is certainly not the level of service or quality we aim to provide. We will be passing your feedback both to the relevant team and to our quality control team to ensure this is addressed. Thank you for taking the time to share your experience with us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Gorgeous personalised fluffy bunny, keepsake for fifth grandchild”

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Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Lovely Peter Rabbit 'My First Library' gift for a new baby.”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Toy was lovely but the personalisation could of been better and the display box was damaged”

Helpful Report

Posted 10 months ago

Hi, thank you for your feedback. We’re glad you liked the toy. We’re very sorry that the personalisation and display box were not up to standard. If you would like a replacement gift box, please get in touch with us and we’ll be happy to send one out. Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Lovely back packs good quality qucik delivery.”

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Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“I didn’t realise that you couldn’t send back an item if it was personalised I’ve have an £90 just wasting away lol”

Helpful Report

Posted 10 months ago

Hi, we’re really sorry to hear this! If you’d like, please get in touch with our team and we’ll be happy to discuss possible options to help. Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“My son loves his bag”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Very disappointed with the toy box for our granddaughters 1st birthday. Quality not too bad but the size is very small for the £150.00 paid.”

Helpful Report

Posted 10 months ago

Hi, thank you for your feedback. We’re sorry to hear that the size of the toy box didn’t meet your expectations. We really appreciate you taking the time to share your thoughts, and we’ll pass your comments on to our team for consideration. Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Ordered 2 personalised items for 2 separate baby gifts. System allowed me to order 2 gift boxes… only 1 arrived. Called customer services who told me I couldn’t have ordered 2 boxes as system won’t allow . Attached below is my order confirmation clearly showing 2 gift boxes”

Helpful Report

Posted 10 months ago

per order, and we appreciate that this is not convenient. Thank you for sharing your feedback. We will be passing it on to our marketing team for consideration. Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Lovely personalised gift options. Bought for niece’s first birthday. Great quality.”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Prompt delivery Lovely packaging and lovely wooden bunny clock with building blocks My friends granddaughter loved it for her 1st birthday”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Terrible experience. Ordered on 8/29 with a promised delivery of 9/6. Was never informed I’d be charged over $100 in duty tax, had I known, I would not have ordered. Shipment stalled on 9/4 for 5 days, only to hear now that it just cleared customs. Still no idea when or if my gift will arrive. Completely unacceptable. Do not order from this company save yourself the frustration and hidden costs.”

Helpful Report

Posted 10 months ago

Hi, we’re very sorry to hear about your experience and the frustration this has caused. Our customers should not be charged customs fees, and we are actively working on resolving this issue to ensure it does not happen again. We can confirm that your parcel cleared customs yesterday and is now on its way to the recipient. If you wish, please get in touch with us so we can discuss this further and assist you directly. Thank you for your patience, and we truly apologise once again for the inconvenience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“I ordered two different personalised toys for newborns. Both are really good quality and loved by the recipients.”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Amazing quality perfect for a gift”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Amazing quality perfect for a gift”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Great service and excellent communication. Would highly recccomemd this company. Lovely products too!”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Great product, personalised name wasn’t stuck well and came off before the product was even used”

Helpful Report

Posted 10 months ago

Hi, we’re so sorry to hear about this experience with the personalisation. This definitely shouldn’t have happened. Please get in touch with our customer service team, and we’ll be happy to put this right for you. Thank you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

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