Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Absolutely perfect, and looks fantastic.😁”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“I had a few issues with delivery and as a 1st order with the company I was a little disappointed, but Dorota restored my faith and sorted the problems & the gift ordered was absolutely lovely.”

Helpful Report

Posted 2 months ago

Hi, thank you so much for taking the time to leave your review. We are sorry to hear that you experienced some issues with the delivery, especially as this was your first order with us. However, we’re so pleased to hear that Dorota was able to restore your faith and help resolve the problems for you. It’s also wonderful to know that you loved the gift you ordered. Your kind comments will be passed on to Dorota and the wider team. Thank you again for your feedback and support! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“I liked the product, but the box it came in was really beaten up, with tears and dents all over. It would definitely make me think twice about ordering if wanting a premium vibe”

Helpful Report

Posted 2 months ago

Hi, thank you for taking the time to leave your feedback. We’re pleased to hear that you liked the product itself. However, we are very sorry to hear that the presentation box arrived damaged with tears and dents. We completely understand your disappointment, especially when expecting a more premium gifting experience. Your comments regarding the packaging and presentation have been passed on to the relevant team for review and improvement, as customer feedback is extremely important to us. Thank you again for sharing your honest feedback with us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“I’ve emailed with a complaint about the product I purchased and have yet to hear back.”

Helpful Report

Posted 2 months ago

Hi, we are sorry to hear that you felt you had not received a response regarding your complaint. We have responded to your email, however our reply may have gone into your spam or junk folder, so please could you check there if you have not yet seen it. Thank you for bringing this to our attention. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“The package arrived earlier than the estimated delivery date, but the gift box was pretty damaged on two sides of the lid, so we had to buy a replacement gift box.”

Helpful Report

Posted 2 months ago

Hi, thank you for taking the time to leave your feedback. We’re pleased to hear that your order arrived earlier than expected. However, we are very sorry to hear that the gift box arrived damaged on two sides of the lid. We completely understand how disappointing this must have been, especially when the item was intended as a gift. Please could you contact our Customer Service team directly, as we would be happy to arrange a replacement gift box for you. Your comments regarding the packaging have also been passed on to the relevant team for review and improvement. Thank you again for sharing your experience with us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“Great products and service. Will definitely be purchasing from this site again. Effective delivery service too as well as beautiful presentation box.”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 month ago

“Great quality!!”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“The item is lovely and soft. The only thing I’d say make it more obvious that ‘baby’ is not put on the back of the dressing gown unless you state it, I thought this was automatic so I didn’t put baby in the personalised box for fear it would be stitched twice on the dressing gown and it turned out it wasn’t so my item just ended having the surname. When I scrolled down further you mention this but it’s not really in big print.”

Helpful Report

Posted 2 months ago

Hi, thank you for your feedback. We’re so pleased to hear that you found the item lovely and soft. We also really appreciate your comments regarding the personalisation instructions. We understand how this could have been unclear during the ordering process and we’re sorry for the confusion caused. Your feedback about making this information more visible is very helpful and we will pass it on to the relevant team for review. Thank you again for taking the time to share your experience with us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Beautiful rucksack for our granddaughter. But please stop calling me Kathryn Wragg I am not she!!!!”

Helpful Report

Posted 2 months ago

Hi, thank you for your lovely review. We’re so pleased to hear that you loved the rucksack for your granddaughter! We’re very sorry about the confusion with the name. It looks like the account may have originally been set up using the recipient’s details. If you get in touch with our customer service team, they will be happy to amend the account details for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Happy with the product but don’t need to bother with tiresome review requests”

Helpful Report

Posted 2 months ago

Hi, thank you for your feedback. We’re really pleased to hear that you were happy with the product. We also appreciate your comments regarding the review requests and will pass this feedback on to the relevant team for consideration. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“I placed an order with a few days to spare, I must admit was sceptical as to whether the order would arrive. There was no need, My 1st Years done an excellent job of personalising a sit on car and delivered two days early. A fantastic service and one that I would have no hesitation in recommending. Thank You for making my Grandsons 1st Birthday memorable. Paul”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Betaifull musci box, card and present box”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“It was stolen on my doorstep as the evri courier just left it there. Sadly no present for my nephew”

Helpful Report

Posted 2 months ago

Hi, we are very sorry to hear this and completely understand how upsetting and disappointing this must have been, especially as the gift was for your nephew. Please get in touch with our customer service team and they will be happy to look into this further and help resolve the issue for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Great quality, amazing buyer experience opening the box. Loved it, bought 2 times already and plan to do more. Excellent option for gifting! Recommend it!”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Wonderful quality, beautiful presentation box and tremendous personalised gifts😍”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Loved by recipent. Recommended.”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“The quality of your products are excellent. Website is easy to use and always delivered on time.”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“excellent service rapid delivery and most importantly the item i purchased was absolutely stunning and a total hit with my grandson so happy with the added personalization high quality 😀 highly recommended x10”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Lovely present”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Great service. Absolutely over the moon with the Backpack ordered for my grandson for when he starts day nursery shortly. On ordering was advised what would happen next. Reasonably priced. Advised via tracking when it was going to be delivered by Evri. Would use again. Love the backpack.”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

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