Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Terrible delivery. Ordered well over a week ago and still no sign of anything. After chasing with no response on chat or via email, they finally promised to help over the phone. Then guess what? They did nothing. Advent calendar now not arriving on time. Thanks for seriously disappointing my toddler.”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry for the delay and the disappointment caused. We have raised an investigation with Evri to obtain more information regarding your order. If your advent calendar is not delivered today, please get in touch with us directly so we can resolve this as quickly as possible. Thank you for your patience and understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Excellent value for money”

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Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“very good service rapid delivery”

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Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Very good service.”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Gorgeous backpack for my grandson for when he goes to nursery 🥰”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Really sweet reindeer personalised robe”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Due to no feedback on an order it was then double ordered and charged for although sent a duplicate was extremely disappointed with this as I tried to cancel the first order but to no avail Previously used this website as your products are lovely Sadly your customer care was not at all satisfactory With deepest regards I’ll not be using this website anymore Pauline Tierney”

Helpful Report

Posted 7 months ago

Hi, thanks for your review. We’re very sorry for the frustration caused. By the time you contacted us, your first order had already been shipped, so unfortunately, we were unable to cancel it. If you wish to return your order, we are more than happy to issue a full refund once it has been received. We completely understand your disappointment and appreciate your previous support of our products. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Great products and service.”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“It’s lovely”

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Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Always been excellent no did at all…”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Exactly the memories we wanted for our little grandchildren to cherish”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Gorgeous pieces and quick delivery.”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Excellent quality bag and puzzle”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Beautiful items”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Delivery was quick! Packaging very good. Lovely quality baby’s dressing gown”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Damaged item. Damaged packaging that was already ripped open inside the box. Awful service. Very unhelpful. Ordered 3 personalised gifts clearly for 3 different people and they would not send these items in 3 gift boxes.”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about the damaged packaging. The gift boxes can be purchased at checkout, but it appears they were not added to your order. We completely understand your frustration and appreciate your feedback, which we will use to help improve our service in the future. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Love the little wooden pram for my 1 year old granddaughter, she is going to love it.”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“I brought a raincoat for my daughter and two buttons was missing in it !!”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear that the raincoat arrived with missing buttons. We’ve passed your feedback on to our team. We can see that this item has already been replaced, and we hope the new raincoat is perfect for your daughter! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Bought it for my very first grandson on his 1st birthday and had his name put on for him and it was exactly what I ordered and such a wonderful product price and delivery so thank you.”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Loved these baby shoes, personalised”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

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