Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Excellent packing and delivery”

Helpful Report

Posted 6 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 6 months ago

“I sent Christmas gifts for my godson and they were all amazing!”

Helpful Report

Posted 6 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 6 months ago

“I never received my parcel. The whole experience has been farcical! If only I could post the email trail. Can’t even believe you are asking me to right a review. Unbelievable”

Helpful Report

Posted 6 months ago

We’re very sorry to hear about your experience and completely understand your frustration. We can confirm that your order has now been refunded in full, as it was unfortunately lost with our courier. We always aim to provide a smooth and reliable service, and we regret that this did not happen in your case. Your feedback is taken seriously, and we are reviewing our processes to prevent this from happening in the future. If there’s anything further we can assist you with, please do not hesitate to reach out. Best regards,Shannon ,Management Team, My 1st Years

Posted 6 months ago

“Excellent customer service. Really helpful. Would highly recommend.”

Helpful Report

Posted 6 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 6 months ago

“Had an issue with delivery which was very quickly resolved after speaking with customer service. I went for a personalised mini back pack with my son’s first initial, the quality is great and really impressed however I noticed the letter is folded on one corner where it has been stuck to the bag, which is a little disappointing, but nevertheless still a lovely item.”

Helpful Report

Posted 6 months ago

Thank you so much for your lovely and honest review. We’re really glad we could resolve the delivery issue quickly and that you’re impressed with the quality of the personalised backpack. We’re sorry to hear about the folded corner on the initial - this isn’t something we’d want to see, and we completely understand how that could be disappointing. Please don’t hesitate to get in touch with us directly so we can look into this for you and help make things right. Thank you again for your feedback and for choosing us - it really means a lot. Best regards, Shannon Management Team, My 1st Years

Posted 6 months ago

“Beautiful little bunnies for newborns, only downside is they do contain some beads which I wanted to avoid but the company have assured me they are completely enclosed in a little bag inside the toy”

Helpful Report

Posted 6 months ago

Thank you so much for your kind review. We’re really pleased to hear you loved the little bunnies - they’re a favourite for newborn gifts. We completely understand your concern regarding the beads, and we’re glad we could reassure you that they are securely enclosed within an internal bag inside the toy. Thank you for raising this and for taking the time to share your feedback; it’s greatly appreciated. Best regards, Shannon Management Team, My 1st Years

Posted 6 months ago

“Always good quality”

Helpful Report

Posted 6 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 6 months ago

“Bought as a gift, recipient was very pleased with the dressing gown. Delivery was quick - especially as ordered over the Christmas season.”

Helpful Report

Posted 6 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 6 months ago

“Blanket is gorgeous and fast delivery”

Helpful Report

Posted 6 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Lovely bag and lovely packaging. Perfect gift!”

Helpful Report

Posted 6 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“I goggled JOHN LEWIS and your website came up showing the item I bought. I found the website very easy to use. I have not given the item yet.”

Helpful Report

Posted 6 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Ordered quite a few personalised dressing gowns as new baby gifts …. Recipients are always delighted.”

Helpful Report

Posted 6 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“I would have given 5 stars as I was really happy with the items I bought but the delivery was terrible. It took Evri one whole week to get them delivered after they received it. So my order took over two weeks from the day I ordered it until it was delivered. Very disappointing”

Helpful Report

Posted 6 months ago

Hi, thank you for taking the time to leave a review. We’re really pleased to hear that you were happy with the items themselves, but we’re very sorry to hear about the delivery delay. We understand how disappointing it is when an order takes longer than expected. This is certainly not the level of service we aim to provide, and we appreciate you bringing this to our attention. Your feedback has been noted and will be shared as we continue to review our delivery partners. We truly appreciate your patience and hope we’ll have the opportunity to provide you with a much smoother experience in the future. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“This was my first order with My 1st Years and the service was exceptional. The site is easy to navigate and ordering was simple and straightforward even on the personalised items. I had left it until the last minute before Christmas but everything arrived before Christmas beautifully packaged. The new mum is using the delivery box for a momento box. The quality of the items is excellent and I will”

Helpful Report

Posted 6 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“It took 3 orders to get the product 'right' Order 1- embroidery stitched wonky, partially on seam. Order 2- design incorrect Order 3- correct, then started to fall apart after 1st use. Each time CS made me return yhe bag before they would resend, I also didn't get an apology or any kind of care in the responses from customer services until I escalated this. Currently sent in a complaint on faulty bag 3. I don't hold out any hope of a decent resolution.”

Helpful Report

Posted 6 months ago

Hi, we are truly sorry to read about your experience and especially that it took three attempts to get the correct product, only for it to then develop a fault after first use. That is absolutely not acceptable and we completely understand why this has left you feeling frustrated and let down. We are also very sorry that you felt the service you received along the way lacked care and apology. That is not how we aim to support our customers, and we sincerely apologise for that as well. Your feedback has now been passed to the relevant internal teams and to our supplier so that this can be properly reviewed and improvements can be made to prevent this from happening again. We have also now emailed you directly with a proposed resolution, and we genuinely hope this will go some way towards making this right for you. Thank you for taking the time to share your experience. While we are very sorry it happened, we do appreciate the opportunity to learn from it and improve. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Fantastic service delivered quickly in time for Christmas which was greatly appreciated A beautiful little backpack,recipient delighted! Thank you all so much”

Helpful Report

Posted 6 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Would recommend! Fantastic bags! Have them for my 2 toddlers/kids and have bought one for a present for a friends kid and they love it too :)”

Helpful Report

Posted 6 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Love the personalised bathroom that I got my nephew and added bonus of it being a last minute gift that still arrived in time for Christmas.”

Helpful Report

Posted 6 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Excellent service”

Helpful Report

Posted 6 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“They take no responsibility for late orders or the fact that they can’t fulfill an order. Ordered a robe full price and asked because they have taken 10 days to sort to upgrade shipping for £2 and there not willing to do this is very poor . Customer service really poor and don’t care”

Helpful Report

Posted 6 months ago

Hi, we’re very sorry for the delay you’ve experienced and completely understand your frustration. At the moment, we are running behind on delivery dates due to the increased volume of orders over the festive period. We will, of course, pass your feedback on to the relevant team so they are aware of your experience. We sincerely apologise for any inconvenience this has caused and appreciate your patience and understanding during this busy time. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

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