Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hermes - Dishonest and criminal I ordered my son’s Xmas present from Chelsea FC Megastore. I received an email from Hermes at 11:30am saying parcel would be delivered between 6pm and 8pm. I was out from 9:30 until 18:15. Am email from Hermes stated that my parcel had been successfully delivered to the intended recipient (me) and that I had signed for it!! I was not at home to take delivery as I was at the cinema with my son! The driver is clearly dishonest and signed for it him or herself! My son’s Xmas gift is an £80 Chelsea FC goalkeepers kit and I cannot afford to buy another one before Xmas! Chelsea FC megastore have said they will investigate but could not resend my parcel until their investigation is complete - after Xmas!! My only other option is to spend another £80 for another kit which is money I do not have as a single parent whose salary is just about covering the cost of Christmas. Hermes customer service is non-existent. Not sure what to do about my little boy’s Xmas gift - Hermes has ruined Xmas for us.”

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Posted 6 years ago

“Hermes state they have delivered my parcel and provided me with a signature that isn't mine which is fraud. Hermes customer service is none existent .”

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Posted 6 years ago

“I had an amazon return that needed picking up from one of their centres. I dropped it off over 3 weeks ago. When I checked whether it'd been picked up on the Hermes tracking site - parcel is still sitting in the shop. I've told amazon about it. Hopefully they'll get rid of this courier as they are useless at picking up and dropping off items.”

Helpful Report

Posted 6 years ago

“Last year in 2018, three of my parcels to be delivered to me went missing. This year 2019 another parcel goes missing, all approaching Christmas. Hermes needs to have a safe guards in place where their dishonest drivers are concerned who are tempted to steal at this time of year. I have noticed that quite a few people on here have had their EBAY deliveries stolen, gone missing or have been damaged in transit. This is a truly awful service.”

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Posted 6 years ago

“I tracked my parcel and it said it was left in a safe place...the letterbox. I checked my CCTV only to find out nobody had been to my door as I knew I was in at the stated time. My friend down the road also got the same message, saying it was put through letterbox. He had ordered trainers. Oh my there are some thick people working for hermes....either that or hermes just dont care if parcels are REALLY delivered or not”

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Posted 6 years ago

“Everything went wrong. No sign of my parcel. Already five days delayed and no chance to get a human being to talk to at Hermes. How can any retailers still use them?”

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Posted 6 years ago

“https://uk.trustpilot.com/review/www.myhermes.co.uk”

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Posted 6 years ago

“Hermes drivers are either liars, fraudsters or thieves. Or all three. Yet again I have received notification that my parcel has been delivered at the first attempt. They have provided proof of signature (mine) and confirmed the delivery address (again, mine). However I am not currently in the country and no-one is at my house to take delivery. And I phoned my neighbor who also hasn't signed for it. So, instead of making 3 attempts to deliver the parcel the driver has simply signed for the parcel himself and either nicked it, binned it, or just left it outside the house for some passerby to steal over the next week or so while I'm away. How do couriers like Hermes continue to be able to operate like this? This seems to be a common problem and yet big suppliers still use them. Annoyingly this is an Xmas present for my nephew that I will be hard pressed to replace before Xmas.”

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Posted 6 years ago

“My Herpes more like”

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Posted 6 years ago

“I am waiting on 2 parcels the tracking system says there both with the courier but 2weeks on I'm still waiting for both my parcel s and yes there's no contact no such poor service ..”

Helpful Report

Posted 6 years ago

“2 parcels said with courier and 2weeks on still waiting for both parcels and yes there no contact no , very poor service.”

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Posted 6 years ago

“A Hermes driver asked me for the time the other day, so I told him it was between 8am and 8pm.”

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Posted 6 years ago

“Yet another parcel lost and cannot contact them . What a rubbish company . From reading other reviews some one must have a right sack full of presents!”

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Posted 6 years ago

“Steer well clear of these morons.”

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Posted 6 years ago

“My parcel was to be delivered last Sunday between 1-3. I waited in but no parcel arrived. When I looked at the tracker it said that my parcel unfortunately could not be delivered at that address!!! I do not know why as I have had many parcels delivered there before. I tried to contact them but there was an automated phone service which was abysmal and their chat was automated too so no real response there. After many hours spent trying to find ways to contact them I contacted the buyer then found that my package was on its way again. This time between 3-5 on Saturday. I waited in again but it still did not arrive and this time I found that the tracker told me that my parcel had been returned to sender as per my instructions. I do not know what is going on here but I definitely would not order anything else if the courier was Hermes. This would put me off totally.”

Helpful Report

Posted 6 years ago

“Unfortunately so many UK websites use this as a delivery service. Hermes is appalling frankly. They have no contact system, only automated chat, phone recordings and emails. I've ordered items online many times before, winding up with Hermes often. One time, they said my parcel would be delivered between 5 and 8. I sat right next to my front door for five hours waiting- the package never arrived. Then, when I used the tracking service, it said someone had tried to deliver but I was out. I was not out! I ordered a parcel for next day delivery. Of course, this horrendous company didn't deliver it- 3 days later and £5.99 down the drain later, I'm honestly angry. I can't tell if couriers are lazy or stupid. One thing I can tell is that this company is a sham. Smart however, since they make ordering something under their delivery service so unavoidable and disguised in the UK.”

Helpful Report

Posted 6 years ago

“I am yet to receive a parcel in time by this company. Paid for next day delivery on one package in particular and waited 3 weeks for it. In the meantime I moved house, couldn’t contact anyone as everything is automated and just diverts you to the FAQ section of the website. Parcel was finally delivered to old address and even though no one lived there it was left there and recorded as signed for by me!”

Helpful Report

Posted 6 years ago

“In around 6 months MyHermes has lost, stolen and damaged around 8 of my parcels. It's impossible to reach a resolution because there is no live chat facility - the link is permanently broken. It is not possible to reach an agent on the phone. There is no complaints facility and the link to the 'claim form' if you ever manage to get one sent, is permanently broken. If your parcel does actually arrive without being lost or stolen en-route, the tracking will most likely be missing or inaccurate, and the courier will leave your parcel without even ringing your doorbell, documenting it as being left 'in the shed or garage' even if you don't have one, for example. There are two accounts of parcel tracking which do not match up - their system is broken and wildly inaccurate. One of my parcels arrived with the buyer having been sliced open with the contents removed - this was of course disputed when I finally managed to get a response via Resolver, a third party complaints facility. One should also note that their 'exclusions list' excludes any responsibility over practically all possible items, meaning they offer no compensation should your item be lost, damaged or stolen. I initially started out by sending a letter before small court claim to head office detailing all the cases, yet this was of course ignored. I then opened up individual cases via Resolver yet each email was answered by a different agent in India who ignored my responses and questions, using obfuscative tactics simply to avoid paying out any claims. The agents even lied on numerous occasions. Each individual case has resulted in some 15-24 email exchanges, yet they still refuse to send out so-called 'claim forms' or issue any kind of refund. I really don't know how such a company are in business when their practices are as appalling as this. MyHermes should be held to account and their customers should be heard. Avoid at all costs - you HAVE been warned!”

Helpful Report

Posted 6 years ago

“Labels don't work, drop off system doesn't work and they can only be contacted by an online helpdesk mon - sat 9 -6. REally poor service.”

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Posted 6 years ago

“This company is fraud, steer well clear of them. I ordered stuff through ebay international shipping, at no time did they mention the UK arm of ebay uses hermes. Response from ebay very very poor leaving me to deal with the un-contactable company. My parcel has been out for delivery since Monday 10th December. Why legal steps are not in place to close these fraudsters down is disgraceful.”

Helpful Report

Posted 6 years ago

Myhermes is rated 1.2 based on 7,030 reviews