Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“dead ting ups is better”

Helpful Report

Posted 6 years ago

“Every time I find out that an order is being delivered via Hermes, my heart sinks. On multiple occasions, I have waited in for a delivery, only to find a message on the tracking system suggesting that a delivery was attempted, which never actually happened. I’ve tried using alternative shipping addresses yet still had failed deliveries. What makes it worse is that it is so hard to speak to anyone within the company to address the issue. Worst delivery courier I have ever known”

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Posted 6 years ago

“0 star in my eyes but cant rate that terrible service no attempted delivery lazy drivers waste of time”

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Posted 6 years ago

“BEWARE - VIOLENT INCIDENT INVOLVING HERMES AGENT IGNORED - CUSTOMERS NOT SAFE Recently went to a listed Hermes agent at Lee Beach Stores and More, Lee on Solent, Hampshire. The male agent employed by Hermes at this location was rude and abusive from the moment we entered the shop. He then became violent when asked not to be rude and not to use foul language. He literally picked up a metal bar stool and tried to assault a customer with it. This was a completely unprovoked attack and the escalation to violence was irrational. There have been other incidents involving this agent, where customers are threatened and abused without provocation. A complaint was made the Martijn DeLange - CEO of Hermes UK. No response has been received and the incident has been ignored by the company. The agent is still listed on their website and customer encouraged to go there. Hermes need to be shut down because they are failing to safeguard their customers and do not do proper checks on the people they employ. There is no straightforward complaints process for incidents like this to be reported to Hermes, and even the CEO couldn't care less that extreme violence was used on customers. This company should be avoided as unsafe. The company completely ignored this violent incident when reported to them”

Helpful Report

Posted 6 years ago

“I dread the message "We have received your parcel" from Hermes as I have more chance of winning the lottery than having my parcel arriving at the proper address, undamaged and handed to me. However, my contract is with the seller and not with Hermes, so when tracking says parcel left in my (non existent) porch, or was signed for but not by me or anyone I know, or any of the myriad of lies churned out by Hermes I contact the seller and complain - strongly. It is the seller's responsibility to sort it out and not the customers to be chasing round trying to track down their property or struggling to contact Hermes customer service at £6 (minimum) per phone call”

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Posted 6 years ago

“First off they lie Attempted a delivery and left no calling card . with no way of tracking when i will get the parcel , second try and contacted them!!. This company is a joke how it is is business i will never know , Pay the right money and use Royal mail or DpD”

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Posted 6 years ago

“Firstly you make it impossible to get to talk to anyone about your poor service which is in itself the worst customer service you can legally provide. Please sort your in shop labelling machines out in cornwall tr postcode area as I have just spent 4 hours driving to 6 different shops near ish to newquay to find a machine that works. This is really not acceptable”

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Posted 6 years ago

“I would give one star if I could. This tracking photo just explains all my frustrations ..”

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Posted 6 years ago

“On two occasions they have not delivered my parcel which was supposed to a next day delivery. If I had not contacted the seller and chased it through I would not be able to k ow where the parcel has gone. It was finally delivered after a week. And another incident was the driver delivered my parcel onto another street, knocked on my door and said mistaken dropped the parcel at a different address and had signed for it when asked aboutvthe signature on the tracking. When I picked up the parcel at that address, he left a note there saying I missed the delivery. I mean if your drivers cant do their jobs properly at least be honest.”

Helpful Report

Posted 6 years ago

“Would give no star if possible. Absolutely shocking. Had to reimburse 3 people for evidenced damaged items received. Discouraging to claim - they request call helpline at minimal cost of £6 per call ….WTF.....STAY CLEAR”

Helpful Report

Posted 6 years ago

“Would give a zero of I could. Theiving company. Paid extra for next day delivery and they lie it has been delivered when it clearly has not as I was at home! No caed was left either. When they claimed to deliver it. Never using again! Avoid!”

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Posted 6 years ago

“Utter rubbish! Parcel received 3rd December, still not received on the 16th. Tracking shows still not at the local depot. Phone enquiries pointless as there's no option to speak to anyone. Hermes assist is nothing but an annoying robot that fails to connect you to an adviser, over an hour trying to get anything. I will never use them and I won't buy anything that is going to be delivered by them. I could be dead before I get my delivery.”

Helpful Report

Posted 6 years ago

“I have waited in now for 2 days for delivery. No parcel, no calling card. Have now spent 1 hour waiting on an assistant to contact me to be told to try again later. I have never had such difficulty with a delivery company, the service is absolutley disgraceful. I have given one star as I cannot given none. That is the only reason. For a large company it is appalling.”

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Posted 6 years ago

“I have never had something being delivered by hermes be on time. Was meant to be here between 2 and 4 but no it's not here. Every time. Or the stuff is damaged.”

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Posted 6 years ago

“On 3 different occasions tried to deliver something to my work, every single time received a time slot between 6pm-8pm. On every occasion I’ve wasted an hour in the live chat queue to change delivery address as the office closes at 5pm. No they can’t, contact the retailer. So I did, the retailer sends me back to Hermes because they already have the parcel. Ask nicely for a different time slot, every time get the same one. Every other courier lets you change your deliver address if you require. I have had to re order 3 times because of their silly delivery times and the inability to change address.”

Helpful Report

Posted 6 years ago

“The worst delivery company ever. It's just impossible to trust them - my parcels have gone missing twice! Good thing that the both companies I bought items from refunded them or offered to resend them with other, more trustworthy courier companies. This company shouldn't be allowed to operate!”

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Posted 6 years ago

“If I see five asshole sending service in my life , hermes is single handedly three of them. I don't see the necessity of such company to exist.”

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Posted 6 years ago

“The company obviously employs liars. Website says couriers work 8.00am to 8.00pm tracking says my package delivered Through letterbox 5.00am yesterday morning. If that were true my dogs would have gone wild as package was 12 soft squeaky toys for them. Not sure why this company is allowed to continue trading”

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Posted 6 years ago

“Criminal! My son’s Christmas present - £80 Chelsea FC kit from Chelsea FC Megastore has been stolen by Hermes driver. I was emailed to say my parcel had been delivered to me and signed by me (a squiggle was provided as proof of my signature)!!! My son and I were out all day on Saturday. Hermes say parcel was delivered to me at 4:58pm - I was at Vue cinema in Reading watching sequel to Jumanji at that time! Not sure why retailers use this courier service - it reflects badly on them. Customer service at Hermes is non-existent - no one to speak to and email address advertised on their website is invalid!! A criminal and fraudulent company which ought to be investigated by the police!”

Helpful Report

Posted 6 years ago

“This Company is a Joke 3 days i've had to wait in for delivery, each time they changed the delivery time and then sorry driver had problem Your courier has had an issue with getting to the delivery address. If you have any delivery instructions you think might help, visit the help section and use the “Before you get in touch” page, I live on a main road in a city every other Courier company has found my house and have no problems with delivery, so today i await again for delivery or can't find house, Hermes customer service is non-existent. DO NOT USE THIS COMPANY”

Helpful Report

Posted 6 years ago

Myhermes is rated 1.2 based on 7,030 reviews