Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appaling lost parcel ! Made out once they tried to deliver I have CCTV no one had tried”

Helpful Report

Posted 6 years ago

“HERMES LEFT BLUE CARD SAYING PARCEL IN GREENHOUSE (FRONT PORCH WAS OPEN ANYWAY). GARDENER IN ALL DAY AND NO DELIVERY MADE. PHOTO TO PROVE DELIVERY WAS A FOOT. SO MANY PEOPLE I KNOW HAVE HAD TERRIBLE EXPERIENCE WITH THIS COMPANY AND IT IS VIRTUALLY IMPOSSIBLE TO CONTACT THEM ONE HAS TO GO BACK TO SUPPLIER AND WAST TIME ARGUING THERE. TERRIBLE COMPANY ...SO UNHELPFUL.”

Helpful Report

Posted 6 years ago

“Parcel not delivered and there is absolutely no way to contact them to try and resolve. Think the My Hermes plan when things go wrong is to be as unhelpful as possible and send you round and round the houses so you finally give up. DO NOT USE. May as well just hand over your money and throw your parcel down a black hole.”

Helpful Report

Posted 6 years ago

“They lost first parcel and it's replacement which after never bring off their crappy customer services the second parcel arrived late. I had paid for signature on delivery. Nobody was at home to sign for it but got a photo of a squiggle and parcel left unattended at back door. They offered me 20 per cent off next order as goodwill' gesture They can get stuffed I want all the £6.45 postal cost reimbursed minimum Useless shower are Hermes”

Helpful Report

Posted 6 years ago

“Texted to say delivery would be between 11am and 1pm. Stayed in house all day waiting. At 4pm delivery tracking said unable to deliver that day and would try again tomorrow. Be text to tell me this though. That's a days wages lost. Thanks for nothing.”

Helpful Report

Posted 6 years ago

“Simply useless”

Helpful Report

Posted 6 years ago

“Parcels not delivered or dumped in back garden. Paid for signed service can't contact hermes directly. I ask retailers if they use here message before I purchase. They are horrendous”

Helpful Report

Posted 6 years ago

“Hermes are beyond words lied about attempted delivery Unfortunately i was unaware when placing my online order that they would use Hermes,had i have know i would not have placed an order with them. I am finding it impossible to get information on my parcel..I have tracked my parcel. A delivery was attempted Mon 16/12/2019 but to either the wrong address or not at all as there were 3 people in at the claimed time of attempted delivery, no delivery was attempted at my address. Now when i track my parcel it states I have to take action. But I don't know what action they want me to take. I have contacted Hermes 3 times on web chat, i gave delivery directions and my phone number on the first occasion,I was advised by the agent these details would be passed on to the courier, 2nd attempt i was cut off 3rd time i was told they would contact the courier, but I still have not been able to establish what action they want me to take? Please mail order companies give people the option to pay a little more to use the post office”

Helpful Report

Posted 6 years ago

“They siad my first parcel couldn't be delivered at my address, only because they had changed my address for some reason! Parcel ended up going back to sportsshoes!! I've just had the same issue with a parcel from millets...come on hermes pull your finger out!!! P.s. come on retailers stop using them as your courier!!”

Helpful Report

Posted 6 years ago

“DONT USE MYHERMES! They either steal your parcel or they deliver it to another address....not trustworthy at all”

Helpful Report

Posted 6 years ago

“They did not deliver, no calling card left at all, unable to speak to anyone about this, unreliable tracking service”

Helpful Report

Posted 6 years ago

“Lost parcel! Unsure how they managed it as it was huge!”

Helpful Report

Posted 6 years ago

“Receiving parcels if you're not available for any reason at home, they don't drop it off at a collection point where I can collect it. Customer support where are they? questionnaire on website useless! Hermes makes deliveries difficult (not easy)”

Helpful Report

Posted 6 years ago

“Simply terrible”

Helpful Report

Posted 6 years ago

“Item not received. It has t moved from the local depot for two weeks. Hermes are a joke, no option to speak to anyone. A useless digital assistant which doesn’t understand anything you type then goes on to reply ‘Bingo! Look what I found, your parcel is on its way!’ But it’s not is it? It’s not moved for two weeks and just today I receive an email saying it’s been delivered! Err, no it hasn’t. The tracking still shows it is at the local depot and not moved. Utter rubbish. My son has experienced the exact same thing just a couple of weeks ago. Seems parcels aren’t going missing. Ive spent hours on stupid supposed web chat and where’s the option to email? Although I’ll get no sense even if I did. I’m under no illusion that I’ll not receive this item ever. It’s been lost or stolen clearly. Never again will I buy anything from a retailer using such an incompetent supposed courier, running a business to be ashamed of. Diabolical.”

Helpful Report

Posted 6 years ago

“i received an email from them stating my parcel was either over the weight or size and I owe them £10.50. its absolute nonsense I sent 5 parcels all exactly the same and they picked on just one. the parcels weighed just 3 kilos ( the weight limit was 10 kilos) and well within the dimensions. They give no details of their size and weight. No way will I pay this. Evidently they do this on a regular basis. This company should be investigated for fraud”

Helpful Report

Posted 6 years ago

“These are the worst delivery company ever! I constantly get parcels delivered to my work address, Hermes are the only ones that can’t (be bothered to) find the address despite the fact the postcode on every mapping system takes you into our car park!! “Attempted delivery” is never made. And then you can’t even contact them to get a message to the driver, never mind make a complaint. Online chat is totally useless, why on earth do companies use them?!?!”

Helpful Report

Posted 6 years ago

“another parcel lost how can they keep going 2nd parcel they have lost in 2 weeks Been with my heavy courier for 11 years and they have lost 0 parcels Just pointless selling for them to lose all the time send another item last week with 2 day dispatch ,11 days before it arrived ,You CANNOT CONTACT THEM .Because they know it will be complaint after complaint . No more will stick to the post office”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“I placed an order on 1st December and I am still waiting on delivery...apparently my parcels with a sub contracted courier and Hermes have no idea when it will be delivered...despite phoning Hermes depot and the retailer H&M nobody is taking responsibility!”

Helpful Report

Posted 6 years ago

Myhermes is rated 1.2 based on 7,030 reviews