Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1st parcel took several days longer than quoted to arrive with inconsistent tracking info etc. Now new parcel delivered to “safe place”, which is s dustbin….not mine or neighbours. Can only communicate via chatbot with no options relating to actual issue. I will always check with future sellers and not purchase if they indisponible using Evri/Hermes. Appalling communications in 2022.”

Helpful Report

Posted 3 years ago

“Received email saying my parcel was posted through letterbox, I was at home at that moment. I've found my parcel next to neighbours bin.”

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Posted 3 years ago

“Worst delivery company ever!!!”

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Posted 3 years ago

“VERY VERY BAD - in the two weeks 5 deliveries have been lost by Hermes - delivered to them and then - nothing! reorders have gone missing as well. what on earth is happening”

Helpful Report

Posted 3 years ago

“Absolutely the worse company! How are they still in business.. in the last few weeks alone they have constantly left my parcels in unsafe places despite there being numerous notices on the main building door not to leave as people steal them. I’m starting to believe all the drivers can’t read.”

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Posted 3 years ago

“Multipled failed collection and even refuse to collect. Negligent and a example of a failed delivery company.”

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Posted 3 years ago

“Non delivery non collection both withings a week terrable service .tracking frozen a week now no signs of the parcel and a failed collection from my home address”

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Posted 3 years ago

“This company is the worst delivery company in the uk. Parcel sent nextday delivery and 3 days later it still has not turned up. They should be shut down if there not loosing parcels there damaged when received.”

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Posted 3 years ago

“New name and still a useless company Had a package delivered to a neighbours 2 doors down and delivered down his alley the day before As usual no note left in my door to say where package was”

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Posted 3 years ago

“Very bad all over snails would be quicker / 14 plus day and noting arrived told lost parcel in the sorting office have no help line that you can talk to automated rubbish they are very happy that so many people like me are not happy with a head less run operation.”

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Posted 3 years ago

“Well it’s Hermes trademark isn’t it very unreliable.- The first time I had paid for next day delivery was in December of 2021 and I had ordered a package which was a gift for a friend…long story short Hermes apparently lost the parcel and I had to get in touch with the company they refunded me and sent me a new package but it took that long to arrive the birthday had passed. Very disappointed with the service would not recommend at all.”

Helpful Report

Posted 3 years ago

“I have now had EIGHT items that have been destroyed or lost ,some have been over £100.00 and I have not got one Penny in compensation ,there is no Customer care and no way of getting your money back through a compensation ,spent hours waiting in a phone line but never got to speak to a person, I am not the only one who has suffered ,I beg you PLEASE do not use this unless company I will never use again..Awful experience”

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Posted 3 years ago

“another parcel not delivered. never found....”

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Posted 3 years ago

“They've delivered my parcel but not to my house! Sent me a picture of my parcel on someone else's driveway.”

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Posted 3 years ago

“Seller had dispatched the item but item not received, was due to receive it on the 08/04 and it’s now 13/04 Poor service!”

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Posted 3 years ago

“Different name, different p00p same smell. The company has no customer service just a bot that runs you around. The couriers are trained in hell.”

Helpful Report

Posted 3 years ago

“This is the worst delivery company. The tracking system does not work. I will stop buying from companies that use Hermes. I always have problems with .Hermes. Changing your name is not the answer.”

Helpful Report

Posted 3 years ago

“Just awful service. I waited in all day and finally got a email saying delivery between 19:00 and 21:00. At 20:45 courier rang my flat bell I was at the door in 30 seconds. No parcel and no courier. They offer no redirect and just the worst delivery company.”

Helpful Report

Posted 3 years ago

“Told my parcel is in Peterborough but wait 5 days for delivery! Not yet received my parcel. When I rang qvc they were told it is in nottingham! Peterborough is half-an-hour away and nottingham is 3 quarters of an hour to 1 hour away! Still no parcel where is it? Still waiting. Cannot ask anyone as they only have faqs”

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Posted 3 years ago

“On the 22nd March 2022 I sent a item back to amazon it is now the 8th April 2022 and amazon has still not received this item so I cannot get my refund can any one help me please.”

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Posted 3 years ago

Myhermes is rated 1.2 based on 7,029 reviews