Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,025 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,025 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

Write Your review

Tell us how Myhermes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Myhermes 1 star review on 10th October 2022

315

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY VERY BAD - in the two weeks 5 deliveries have been lost by Hermes - delivered to them and then - nothing! reorders have gone missing as well. what on earth is happening”

Helpful Report

Posted 2 years ago

“Absolutely the worse company! How are they still in business.. in the last few weeks alone they have constantly left my parcels in unsafe places despite there being numerous notices on the main building door not to leave as people steal them. I’m starting to believe all the drivers can’t read.”

Helpful Report

Posted 2 years ago

“Multipled failed collection and even refuse to collect. Negligent and a example of a failed delivery company.”

Helpful Report

Posted 2 years ago

“Non delivery non collection both withings a week terrable service .tracking frozen a week now no signs of the parcel and a failed collection from my home address”

Helpful Report

Posted 2 years ago

“This company is the worst delivery company in the uk. Parcel sent nextday delivery and 3 days later it still has not turned up. They should be shut down if there not loosing parcels there damaged when received.”

Helpful Report

Posted 2 years ago

“New name and still a useless company Had a package delivered to a neighbours 2 doors down and delivered down his alley the day before As usual no note left in my door to say where package was”

Helpful Report

Posted 2 years ago

“Very bad all over snails would be quicker / 14 plus day and noting arrived told lost parcel in the sorting office have no help line that you can talk to automated rubbish they are very happy that so many people like me are not happy with a head less run operation.”

Helpful Report

Posted 2 years ago

“Well it’s Hermes trademark isn’t it very unreliable.- The first time I had paid for next day delivery was in December of 2021 and I had ordered a package which was a gift for a friend…long story short Hermes apparently lost the parcel and I had to get in touch with the company they refunded me and sent me a new package but it took that long to arrive the birthday had passed. Very disappointed with the service would not recommend at all.”

Helpful Report

Posted 2 years ago

“I have now had EIGHT items that have been destroyed or lost ,some have been over £100.00 and I have not got one Penny in compensation ,there is no Customer care and no way of getting your money back through a compensation ,spent hours waiting in a phone line but never got to speak to a person, I am not the only one who has suffered ,I beg you PLEASE do not use this unless company I will never use again..Awful experience”

Helpful Report

Posted 2 years ago

“another parcel not delivered. never found....”

Helpful Report

Posted 2 years ago

“They've delivered my parcel but not to my house! Sent me a picture of my parcel on someone else's driveway.”

Helpful Report

Posted 2 years ago

“Seller had dispatched the item but item not received, was due to receive it on the 08/04 and it’s now 13/04 Poor service!”

Helpful Report

Posted 2 years ago

“Different name, different p00p same smell. The company has no customer service just a bot that runs you around. The couriers are trained in hell.”

Helpful Report

Posted 2 years ago

“This is the worst delivery company. The tracking system does not work. I will stop buying from companies that use Hermes. I always have problems with .Hermes. Changing your name is not the answer.”

Helpful Report

Posted 2 years ago

“Just awful service. I waited in all day and finally got a email saying delivery between 19:00 and 21:00. At 20:45 courier rang my flat bell I was at the door in 30 seconds. No parcel and no courier. They offer no redirect and just the worst delivery company.”

Helpful Report

Posted 2 years ago

“Told my parcel is in Peterborough but wait 5 days for delivery! Not yet received my parcel. When I rang qvc they were told it is in nottingham! Peterborough is half-an-hour away and nottingham is 3 quarters of an hour to 1 hour away! Still no parcel where is it? Still waiting. Cannot ask anyone as they only have faqs”

Helpful Report

Posted 2 years ago

“On the 22nd March 2022 I sent a item back to amazon it is now the 8th April 2022 and amazon has still not received this item so I cannot get my refund can any one help me please.”

Helpful Report

Posted 2 years ago

“The Incident occurred again with one of your company drivers. On 6th of April your courier claims that he 'posted my parcel T00MTA0046534271 through letterbox' and attached the pitch black photo so you can't recognise location in delivery photo. I didn't find any parcel deliverd and looked everywhere, asked my neighbours - still nothing. I live on my own in the flat, so was noone who could stole it from my flat, have a letter hole which is not black.”

Helpful Report

Posted 2 years ago

“It is not possible to leave a 0 rating!! Waiting on a parcel according to the seller it couldn't be reached out!! Not sure what that means!!, according to Hermes/Evri site it is up to the Seller to.contact them (delivery company) if there is an issue. It is impossible to speak to an actual person to discuss any problems, absolutely awful!!!”

Helpful Report

Posted 2 years ago

“If i could give it 0 stars i would! They never update tracking info and i've had a parcel apparently sat in their warehouse for well over a week, and i cant get through to speak to anyone! Their website says "if your tracking hasn't updated in 5 days please contact us" and then they provide you no way to do so! Their online chat just informs me that its in the warehouse and cuts me off, and when you ring they try to pass the blame onto Vinted - LIKE ITS NOT SAT IN THEIR WAREHOUSE! Absolutely terrible service and i seriously doubt changing their name is going to make it any better.”

Helpful Report

Posted 2 years ago

Myhermes is rated 1.2 based on 7,025 reviews