Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

Write Your review

Tell us how Myhermes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They’ve lost 2 of my sent parcels. Getting hold of anyone to rectify this is impossible. I spent 1 hour in a queue on the phone and got hung up on. Cut off multiple times. There’s no email as a point of contact. I’d like to find out if these can be located or I need to be reimbursed.”

Helpful Report

Posted 5 years ago

“They're OK when things go as planned but you better hope you never have to call or email them. They are impossible to speak to. They have had a parcel sent by a family member on a 3 day service for two weeks and each time we try to contact them the automated phone line screens your call and its impossible to speak to an advisor and the automated chat is useless. It appears Hermes do not want to speak to customers at all. Spend a bit more and use a reputable courier service.”

Helpful Report

Posted 5 years ago

“Absolutely annoying company 3 day delivery for item worth over £300 with high cost delivery..not heard anything from them since 2nd of June..no update nothing..not able to find anything out..what a sham..the App is useless too AVOID”

Helpful Report

Posted 5 years ago

“Stated that my parcel has been delivered, I have not received it yet I have been in all day. Guaranteed, I have a problem every time I ever get sent anything through this courier. There is also no one to speak to regarding customer service or queries their number is automated and the only communication you get is through a chatbot.”

Helpful Report

Posted 5 years ago

“Delivery arrived but package been opened. There was three items sent but one had vanished into thin air. The seller was on eBay and they have a hard enough job as it is without things going missing. Don’t know if seller got refunded, but I did not ask for refund as it was not his fault. Just asked that he never uses Hermes again and he agreed.”

Helpful Report

Posted 5 years ago

“Hoŕendous. App is pointless. Designated safe place ignored.Card through door that they will try and pick up again as there was no designated safe place!!!! Cannot contact them..e mail no longer in use. No way of contacting Courier. NO contact numbers on card”

Helpful Report

Posted 5 years ago

“I booked a delivery of some expensive electronic equipment to a UK address It was well packaged in a small box And insured for £200 It was collected by the local driver someone I have dealt with for years But my parcel never got delivered I checked the tracking and it showed only that the parcel had been collected and was stuck in this status for over a week I tried to contact Hermes on their customer support number I spent a total of 3 hours on the phone and 4 calls without anyone answering my call. I sent 3 emails to customer service and not one was answered I spoke to a Hermes driver about my issue and he informed me that in the Sheffield Depot it is well known workers steal small parcels which are insured believing that they contain mobile phones which they sell on through a well developed network and he believes I wont see my parcel again I'm now asking to bring the police to investigate my loss also iam complaining to my MP and trading standards If they don't sort my complaint and pay compensation I will take them to the small claims court”

Helpful Report

Posted 5 years ago

“Received a text saying my parcel was delivered to my address. I was outside in my front garden the whole day and no one delivered my parcel to me. Trying to contact HERMES to explain this is an absolute nightmare. No one answers the phone, email addresses don't exist and 'Holly' is useless!!! The parcel contained a Father's day gift for my husband and now I am out of money and have no gift!!! You need to realise that some of your couriers may be thieves and are stealing from your customers!!”

Helpful Report

Posted 5 years ago

“Ordered 4 brackets, supplier sent them to Hermes, 5 days later still in same depot. I had email saying they would be despatched within 24 hours, this didn't happen. Managed to use their appalling contact procedure and received a reply, parcel was lost and they were going to do a "sweep"of the Weybridge depot"to locate it. I will not hold my breath”

Helpful Report

Posted 5 years ago

“Rude parcel collector. Left note on receipt which we couldn’t read, shook his head as he lef Really rude and unprofessional”

Helpful Report

Posted 5 years ago

“Absolutely pants!!! According to the online tracking Hermes have had my order since 2/6/2020 - it is now the end of 8/6/2020 and it still hasn't been despatched. I could have walked faster!!!! Shocking service NEVER AGAIN!!”

Helpful Report

Posted 5 years ago

“Don't use they don't care”

Helpful Report

Posted 5 years ago

“They supposedly lost my parcel worth £400 couldn't speak to anyone and blamed me when I got through using virtual chat I got offered £18 I told them to shove it were the sun don't shine and I've never used them since”

Helpful Report

Posted 5 years ago

“Absolute thieves! Bought a vintage designer watch. Was collected by courier. Arrived at my local depot 11th May. Hasn't been seen since! They even admitted that they know the category of contents 'jewellery & watches' After an extensive search it hasn't been located. Won't admit it's been stolen. If it hasn't been stolen where is it?!?!?”

Helpful Report

Posted 5 years ago

“My order from QVC was with myHermes on the 24May we got as far as out with couriers. Then delayed for 24 Hours .we are on the 7 June .and still no parcel.?????”

Helpful Report

Posted 5 years ago

“Package was opened and several items missing”

Helpful Report

Posted 5 years ago

“After delay my first parcel was returned by Hermes, to wilkinsons damaged. My parcel from Home Bargains, Hermes lost in transit . Home Bargains kindly gave me a refund. My latest parcel ordered from Wilkinsons, delayed from 3rd June 2020, no further updates, still waiting. This is the last time I order from a retailer that uses Hermes.”

Helpful Report

Posted 5 years ago

“Lost my insured parcel.!!!”

Helpful Report

Posted 5 years ago

“Parcel not delivered driver says he did but obviously didn’t see I have cctv! No help from Hermes at all I’m over £109 out of pocket because some thieves taken my things!”

Helpful Report

Posted 5 years ago

“Parcel not arrived, this is one of many, avoid like the plague, absolute rubbish company.”

Helpful Report

Posted 5 years ago

Myhermes is rated 1.2 based on 7,030 reviews