Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered delivery for Saturday, delivery was instead attempted and missed the Wednesday after. I was charged for redelivery, even though it obviously wouldn't have had to be redelivered if it had gone on the Saturday, as requested. I was then not given an option to choose a day or time for redelivery, even though I was paying, and I was given the next day. Thankfully that worked, or I might have had to pay for redelivery multiple times.”

Helpful Report

Posted 4 years ago

“Vile company, their systems ensure you #cantcomplain. Insurance for losses is fake. Lost a parcel for 6 weeks, then just return the £3 postage and ignore the £20 loss. I will never use them again, rather pay double for DPD and get reasonable service.”

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Posted 4 years ago

“There is not even one contact email address or phone numer and my money were taken.”

Helpful Report

Posted 4 years ago

“They have lost two of my parcels I was returning. My tracking numbers originally worked and showed progress but now it says they don't even exist! Also there is no way to talk to anyone at MyHermes. The online chat is automated and only works if you have a working tracking number and the phone number is the same which is incredibly frustrating. They have effectively stolen £133 from me!”

Helpful Report

Posted 4 years ago

“Got an email three days in a row saying could not deliver parcel. Its a business premises so someone will always be available to receive a parcel. Tried to contact via website and phone but het stuck in an automated system, with no option to talk to a real person. Useless. I cannot recommend Hermes.”

Helpful Report

Posted 4 years ago

“Hermes Lost my parcel & £90..... Sold Good for £90 eBay made Hermes to collection at my house in wembley ( have video footage ) give me a receipt next thing you know he's coming to my door again the next day to pick up the same parcel tried to check the tracking number the status they still trying to pick up the parcel till today when the item was picked up 2 weeks ago ....this is a strong warning if you are an independent seller if you lose your package or parcel there is no way of getting in contact with the company only from resolver.co.uk but getting a reply is like one reply a week and customer service usually tries to avoid what you actually trying to say they don't wanna know you ......avoid this company at all cost !!!!”

Helpful Report

Posted 4 years ago

“The worst courier company in the UK !!! Screenshots that are not real are being sent. The courier was supposed to be at the place of delivery, which is not true, I checked the cctv and it was not at there! The best is that I got an e-mail that the package was delivered at midnight! I do not recommend and avoid this company!”

Helpful Report

Posted 4 years ago

“Their reputation as the worst delivery service in the UK is well deserved. A shambles. Once they take your money, they just don't care after that point. Customer service basically doesnt exist. They pretend it does but you soon discover its an illusion. Never again.”

Helpful Report

Posted 4 years ago

“Haven't delivered my parcel, been waiting 5 days after it's due, got told they couldn't deliver to my property even though I've had them deliver stuff to me before, then Hermes told me my parcel had been delivered when it hadn't and keep on giving me different delivery times to what the app is telling me, the delivery driver doesn't even attempt to deliver but says I'm not in, feel free to respond Hermes unless your too busy scamming people”

Helpful Report

Posted 4 years ago

“Hermes hire thieves! Do not use Hermes ( Especially if you live in Bath!) The delivery driver has stolen my parcel. I was in my kitchen waiting for my parcel to arrive, and was notified that they had tried to deliver it but I was not home. This is completely false because the van didn't even drive past and no one approached my door. Upon talking to my neighbours and others in the estate, I have found out that the delivery driver also lives in my estate (Foxhill) and is known for stealing people's parcels. It has happened to many others too! Customer service is non - existant. You can only speak to a robot AND it charged me £6 for this 'luxury.' It is not acceptable that this has happened and also not acceptable that they haven't done anything about this driver! I will be taking this further.”

Helpful Report

Posted 4 years ago

“Ordered a lipstick from Superdrug........told three times that they've tried to deliver and I was out...... lies. I've actually sat and looked at my open gate this morning for three hours and no one has been here despite saying I was out. Would never use this company.”

Helpful Report

Posted 4 years ago

“Where do I start?!! Well firstly I would rather go without ANYTHING EVER AGAIN than have this ridiculous company attempt to transport it to me ON TIME. The WORST "company" existing today at the current time in THE WORLD! HOW ON EARTH ARE YOU STILL IN BUSINESS? I BET THAT'S NOT THE FIRST TIME YOU'VE HEARD THAT EH??!! Do not bother to use "next day delivery" as next day delivery to Hermes means.....well.....whenever they can be bothered to get there. This time (there have been many other times) they used the excuse of "a road traffic accident" slowing them down.......it slowed them down so much that 3 days later there's still no sign of my "next day" delivery. And HOLLY!!! Oh HOLLY....why are you degrading yourself in this way? You know you can't/won't/don't want to help and so send us off on a wild goose chase, round and round saying "hello" to start a new chat because you completely ignored our last request/click/choice of action. It's pathetic. I mean WHY BOTHER? It's also funny after awhile I suppose..... Hermes used to have "live chat" if you needed help with something. I remember a few years ago joining "live chat" about ANOTHER missing parcel and finding that there were over 450 other people waiting before me with the same idea!!! I mean that tells us EVERYTHING we need to know doesn't it?! Quite wisely(from their point of view) they seem to have got rid of the "live chat" option. In fact they've now got rid of ALL customer service options. They literally have NO CUSTOMER SERVICE. They can't deny it. I have tried repeatedly over the last 3 days to get HOLLY to pass my complaint on to someone.....anyone......without success.......all she want's me to do is say "hello" over an over again..... Well I won't be saying hello ever again to you Holly....in actual fact I'm saying Goodbye...FOREVER....I will now contact the company I am buying from to ascertain if they will be using Hermes to attempt to deliver my items and if they are then I'm afraid I will be explaining to them that I will not order from them on this occasion and never will until they can Guarantee to me they won't use Hermes ever again..... In short ; ) DO NOT USE HERMES FOR ANYTHING. I'm serious......You will regret it. Anyways.....!!!!! I hope I've helped at least ONE PERSON from the pain and sheer frustration of trying to deal with MyHermes... It's a pain I will never forget.......”

Helpful Report

Posted 4 years ago

“I bought a £2000 bike, the seller sent it to me from London, I live in Edinburgh. After 15 days the bike seems to have been lost. After reporting this to Hermes, after a week of waiting they don't even know what happened to my bike. This a really poor service, they're incompetent. Only an unconscious fool can continue to use Hermes for their expeditions. Hermes is not absolutely sure and the customer service is horribly bad, bordering on scam.”

Helpful Report

Posted 4 years ago

“Hermes UK are the worst delivery company in Europe. Look at the reviews for Germany. Also to all you British complainers putting complaints on "Hermes Jewellery (Paris)" .... YOU ARE ON THE WRONG TRUSTPILOT SITE!! YOU NEED TO BE ON "HERMES UK!" I'm just thankful I managed to go round them and get a full refund from my retailer. I've also wrote to my retailer expressing to them that I'm cancelling my account as they use "Hermes UK" as there courier. Also I've asked them to have an emergency management meeting and to hopefully take the decision to stop using these bunch of "lovers!" .. for the retailers sake, as well as the customers of the UKs sanity. IN FUTURE I WILL ASK IF ANY RETAILER USES "HERMES UK" AS ONE OF THERE COURIERS .. IF THEY DO I SHALL NOT DO BUISINESS WITH THEM. TO ALL YOU WHO ARE THINKING OF SENDING PARCELS WITH "HERMES UK" .. STOP!!! .... DO YOURSELF AND YOUR CUSTOMER A BIG FAVOUR .. USE ROYAL MAIL/PARCELFORCE. THEY GUARANTEE TO GET YOUR PARCEL TO YOUR CUSTOMER. YOU MAY PAY A BIT MORE .. BUT THATS NOTHING COMPARED TO THE STRESS, FRUSTRATION AND GRIEF YOU WILL ENCOUNTER OFF THESE "LOSERS!"”

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Posted 4 years ago

“Terrible service, i was waiting for a dress for a ceremony to be delivered and i was told it waa not delivered because they could not find my house, its the worst excuse i have ever heard of, i get parcels delivered every day so how can this driver could not find my address ??”

Helpful Report

Posted 4 years ago

“I ordered from Dorothy perkins, the driver left my parcel at a wrong address. It was the person that they dropped it at that had to bring the parcel to me.”

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Posted 4 years ago

“Late.not coming.”

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Posted 4 years ago

“Absolutely the worse courier company out there. They consistently lie about where your parcel is”

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Posted 4 years ago

“Hermes first time with this company waiting for a parcel to be delivered should have been delivered 19th March not delivered many emails sent and finally today they send me an email stating that my parcel has been lost and for me to contact company I got it from to sort the matter out talk about pass the buck would never recommend to anyone and certainly would never use again shame on you Hermes my parcel made it’s way from way abroad to make it to uk for Hermes to lose it then pass the buck lol joke”

Helpful Report

Posted 4 years ago

“Hermes UK .. or is that Herpes UK? Well where do you start? First: Why would anyone want to work for these bunch of losers .. well,lose YOUR items. After having a 15% pay cut .. I would s l o w right down! They have tried three times to locate my address .. everytime a failure. Parcelforce hit there target everytime. Lets have three cheers for Royal Mail/Parcelforce!! Second: Why would anyone trust there business with these lunatics? If I had a buisiness, I would avoid, and stand the cost to my customers personally rather than these cowboys having to handle my delivery requirements. Lots of dissatisfied customers on Trustpilot”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,030 reviews