Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

Write Your review

Tell us how Myhermes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You need to make it easier to get things delivered. Easier to contact someone. I apparently missed a delivery even though I was at home. I specified parcels to be left with a neighbour and the delivery driver basically threw then into my neighbours garden. Into the garden during a storm. These parcels were Jeans and needed washing before they could be worn. Not sure why, if the driver was going to just throw them in a garden in the rain, why he didn't throw them into the delivery address' garden namely MINE!!! Rubbish service after I paid £100 for 2 pairs of jeans from the USA they ended up wet and muddy in a neighbours garden. Very Poor”

Helpful Report

Posted 6 years ago

“Hermes had taken 6 payment's and not just the one that was due, many emails too and from still no refund or apology.”

Helpful Report

Posted 6 years ago

“Tracking says delivered through my letterbox, but I have NO parcel. Tracking is 5945198246464752. Where is my parcel?”

Helpful Report

Posted 6 years ago

“Their tracking system keeps saying they attempted delivery, when they haven't - been all day at home. This is not the first time this happens, and they do not provide for a proper complaints procedure or anyone to look into the issue. I would give a zero if I could”

Helpful Report

Posted 6 years ago

“What a poor service I paid for my delivery to come on Wednesday they came on Monday and Tuesday Wednesday I hate selected for them to leave the parcel outside they have now returned my parcel back to the sender absolute joke there's no way of interacting with anybody I haven't received the confirmation email to say that my parcel will be left in the outer building this did not happen just poor service all round.”

Helpful Report

Posted 6 years ago

“Is it possible to have a zero star rating this company is an absolute JOKE ..... AVOID AT ALL COST...... they fob you off with different stories as to why you parcels haven't been sent to a shop and then when you speak to someone else all I get is were investigating the issue but yet items are needed for a certain day and yet order in plenty of time and still no good can anyone anywhere to order online and not have this company deliver”

Helpful Report

Posted 6 years ago

“Literally couldn't organise a piss-up in a brewery. Today is Thursday and my last update is from Monday saying my package would be there in 24 hours and it hasn't arrived yet. I've never once had a good experience with Hermes and try to avoid stores that use them, unfortunately you often dont find out until after you've placed an order!”

Helpful Report

Posted 6 years ago

“Late delivery of a urgent parcel, spoke with customer services, complete waste of time”

Helpful Report

Posted 6 years ago

“Abysmal Courier. Avoid at all costs. Had my parcel at Maidstone depot for 8 days. Three separate dates they said they’d deliver giving a 2hr window. No delivery attempts made. Do not use this company unless you’re happy to get delivery by Christmas 2021!”

Helpful Report

Posted 6 years ago

“They failed to deliver my parcel on the first attempt, the tracking app saying 'Your courier has had an issue with getting to the delivery address.' (It's a house, on a street, nothing difficult about it). I tried to arrange for a safe space for the 2nd delivery - they only offer pre-selected drop downs with no additional info box. On the day of the 2nd delivery, I received a text saying my delivery window was that afternoon. I rushed back from work and waited. No delivery attempt was made. No tracking was updated. Today I tried to call their help number where you just get a robot who wants your tracking number. It said my parcel is with a courier. I asked to speak to an advisor. It said I can't. Dead end. I'm not convinced I'll receive this package, and it's not the first time I've experienced the terrible service they put their customers through. I would actively recommend businesses to avoid using Hermes since it will damage your customer relationships and ultimately reflect badly on you.”

Helpful Report

Posted 6 years ago

“This is the message on Hermes tracking for a next day delivery 10:21 - Mon We're sorry your parcel has been delayed, we'll have it on the move in the next 24 hours Today is Thursday and still waiting on an attempted delivery.”

Helpful Report

Posted 6 years ago

“Hermes customer service reality: I paid extra money for next day delivery. First, they rescheduled. Then, I got a message that my parcel was delivered and when I checked the photo it was not from my house. I had to spend 4 hours at home waiting for this parcel and now I dont even have it. They are supposed to have delivered it at 19:16. When I tried to contact with them, I saw that their working hours are 8 to 18.00. How is it possible for a customer to contact with them when he faces a problem when the call centre is closed? I needed that parcel tonight. In the end of the day, I'm not just sad that I didn't receive it ,but completely disappointed with the whole customer experience.”

Helpful Report

Posted 6 years ago

“Left two missed delivery notes (one with no information). When I try to check the delivery using the online service it says no info available. No phone number to call ... just a stupid bot that only asks set questions Worst company ever”

Helpful Report

Posted 6 years ago

“The very worst business experience of my entire life. Every sibgle parcel I sent was damaged. Not only do Hermes not compensate for valuable items being destructed, they don't even offer a free delivery. The 'service' us cheap for a reason they could not care one jot about the customer. I doubt if they care about their staff either and tghat is probably why the parcel are damaged. Do not waste 1 penny on this disgraceful set of rip offs.”

Helpful Report

Posted 6 years ago

“said they had a fail to deliver at a time I was waiting at the front door, no note left, then the day after send an email about when it was actually going to be delivered. There was no email on the day that there was a fail to deliver. If you can't do next day delivery dont say you can. Scam Artists.”

Helpful Report

Posted 6 years ago

“They knocked on my door and immediately entered my property uninvited. I was a single mum home alone. Not acceptable ! There is no number on the calling card to contact Hermes or arrange redelivery. The app is useless. I will jot be ordering anything to be delivered by them again.”

Helpful Report

Posted 6 years ago

“Absolute sham of a company Absolute sham of a company. Why amazon use them I dont know. They are the worst courier company leaving parcels in puddles, ripped open or just never delivered. PLEASE DO NOT USE HERMES COURIERS THEY ARE A SHAMBOLIC COMPANY WITH NO COMPLAINTS PROCEDURE”

Helpful Report

Posted 6 years ago

“Absolute sham of a company. Why amazon use them I dont know. They are the worst courier company leaving parcels in puddles, ripped open or just never delivered. PLEASE DO NOT USE HERMES COURIERS THEY ARE A SHAMBOLIC COMPANY WITH NO COMPLAINTS PROCEDURE”

Helpful Report

Posted 6 years ago

“They was 3 days late picking up my parcel and then lied and said I wasn’t home when I waited in all day and then lied and said they couldn’t deliver it because no one was home when in fact it was being delivered to a Sainsbury’s store and now 2 weeks after they was supposed to collect it they’re sending it back to me. You really couldn’t make this up what a joke of a company.”

Helpful Report

Posted 6 years ago

“Hermes insurance policy : lost a parcel £270 paid 25.19 for insurance and didn't even pay out. Customer service advisors don't give a **** about there customers next point off contact is ombudman and trading standards.”

Helpful Report

Posted 6 years ago

Myhermes is rated 1.2 based on 7,030 reviews