Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spent £2.99 on a return package only to realise there was no drop of points locally. I sent it with royal mail instead. So I went back to my hermes to get my money back and 3 months later of 15 live chats, 20 phone calls and 25 emails they still wont give me my money back. I dont care about the money, it's the principle. Will never use them again”

Helpful Report

Posted 6 years ago

“Avoid this company at all costs I was… Avoid this company at all costs I was one of their customers and they lost so many packages do not refund the ones they lost easily. The customer service is a zero and this is how they treat their customers their staff Are demoralised I have reported this now to Ofcom the regulation body we have now stopped using them and are taking them to court to get our money back. Demand your Currier to use a good Currier service cheap and nasty is not the way to go”

Helpful Report

Posted 6 years ago

“I sent a parcel through MyHermes at the end of November last year, a hand drawn lettering print (framed) and a cardigan for my friend's child. It was a surprise and after about 2 weeks, I wondered if maybe she hadn't got it as I never heard anything from her, then Christmas was upon us and to be honest, I forgot! She was away, and then I sent her a card through the post around late January/early February she got in touch and said she hadn't received anything. I went on my account which said it was out for delivery still as it was too large for the first courier. I tried to use the chatbot and went round and round in circles, until it finally told me that the parcel may have been lost, they'd look into it and let me know. I was emailed the next day to be told it was, and that I could claim compensation - except I couldn't because the contents (and pretty much everything else you can think of sending) were on their 'non-compensation' list. This is not the first time I and my partner have had issues with MyHermes, delivering late, leaving in bins/on the doorstep/in our back garden with no note (and despite us saying it's not a safe place), and parcels that are 'signed for' but have never reached the recipient. We don't use them very often but this was the last straw. To be honest, I am really not sure what stops the drivers claiming that they have delivered the parcels and then keeping them as MyHermes don't seem to care at all. DO NOT USE THEM!”

Helpful Report

Posted 6 years ago

“Ripping off people by asking to make additional insurance and never pay their compensation when damage occur. their excuse is that the items are fragile and it is not covered under their policy and you are sending the item on your own risk, It is bazaar! Where is the FCA and the ombudsman. STOP using them, let them bankrupt!”

Helpful Report

Posted 6 years ago

“Had a delivery from Hermes 7th Feb. They didn't knock or ring the bell, first I knew was seeing it on my PC as having been delivered, I then went out to look for it, they'd just left it in front of the house, any passing scrote could have helped themselves to it. No note thro' the door to say it had been left or where.”

Helpful Report

Posted 6 years ago

“Do not use them, They have lost a £600 parcel, saying stuck at depot, when its known the courier has clearly stolen it. Its been twice ive had problems of "missing" packages as soon as they reach depots. Investigations mean nothing, if you are to send something over £200, insure it, im sure they'll take it more serious if money will be coming out of their pocket...”

Helpful Report

Posted 6 years ago

“Worst service ever the driver are not bothering to deliver the parcel and the lie that customer is not in the house i got my 2 order cancel because the driver never deliver the parcel while i was in the house and waiting for my parcel o even left the instructions for the driver to out the parcel in my bin but they never visited my place and said i am not in Disappointed and annoyed the Hermes never helped out all they said we will make sure the driver deliver your parcel worst never using this service again”

Helpful Report

Posted 6 years ago

“My hermes NEVER deliver on time, sometimes over a week passes and they're still not recieved...In fact half the time the parcels do not even show up and are 'lost in transit'. How many parcels can one local driver lose before they're investigated? You can't speak to anyone about it as their website is a forteress of links to F.A.Q's and no live chat avaliable and being on hold for over half an hour to speak to someone over the phone isn't ideal when I work shift work and late evenings and early mornings. Terrible.”

Helpful Report

Posted 6 years ago

“The worst courier I've ever had the misfortune of dealing with. Their service is appalling. They lie and mark parcels as being delivered before they actually have been so that the retailers they have contracts with are unaware of their poor service. They steal parcels. I've had parcels marked as delivered, with Hermes adamantly assuring me my parcel has been delivered to my home address, even sending me an apparent signature of mine which was falsified by the Hermes team to 'prove' that I signed for the parcel. Only for the parcel to mysteriously arrive days later to my home address, ripped open with the contents spilling out. Hermes couriers are liars, thief's and a disgusting company and I hope retailers (Asos, John Lewis, Uniqlo) take notice and stop using them.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“The Hermes delivery man came at 9.30 pm, I was alerted when I heard someone trying to get into my house!!!!! I was terrified. I asked Hermes not to send him again and they have twice since!! The man in question crawled around my car to sneak into my garden, he was trying to stop me seeing him. When I spotted him, he became abusive and aggressive. I now won't order from NEXT”

Helpful Report

Posted 6 years ago

“No refund for lost parcel”

Helpful Report

Posted 6 years ago

“They've lost my parcel to Student Finance with all my original documents and i am in danger of being kicked out of Uni because of them!!!! They said their courier said that my envelope was returned which is not true. They said to contact the retailer for the whereabouts of my parcel. Didn't say anything from the beginning that they couldn't deliver to Po boxes. Took the money and rubbed their hands of any responsibility. Just discussed from their lack of professionalism! !!”

Helpful Report

Posted 6 years ago

“I never received my parcel terrible service in fact no service at all can’t speak to anyone no email really bad I’ve nothing positive to say about this company”

Helpful Report

Posted 6 years ago

“The worst courier company, stay away from them pay extra for dpd. Item was supposed to be delivered between 3pm-5pm. This then changed to 5pm-7pm, then it got cancelled no explanation and parcel disappered”

Helpful Report

Posted 6 years ago

“I wish when I order anything online my retailer would stop using Hermes to deliver things. I get notifications for deliveries that never come my packages have been repeatedly sent back to my retailer as undeliverable. Apparently they can't find my address when every other courier service I have ever used has no problem with this. AVOID AT ALL COSTS. Also Hermes have no means for you to contact to complain or find out why they have failed to deliver. It has to be taken up to your retailer. Where's the logic in that as they are the third party they also don't even why the packages are returned.”

Helpful Report

Posted 6 years ago

“Worst campany to use always delaying my parcels when ive waited in for them then receive a message minutes before its due to say its going to be within the next 3 hours now and then dont even turn up that day, and then asos say wait till its been a week till thay can do something even tho ive paid next day delivery i would give them 0 star if i could, and campanies should reconsider using them or do somthing to keep there customers happy not say wait a week”

Helpful Report

Posted 6 years ago

“Absolutely appalling company have had parcels delivered but some are missing been with courier for 3 days but courier says they don’t have them”

Helpful Report

Posted 6 years ago

“Next should stop using Hermes for their delivery. They are useless”

Helpful Report

Posted 6 years ago

“Worse delivery service ever. I get messages that they tried to deliver when I have been home all day. This happens every single time.”

Helpful Report

Posted 6 years ago

Myhermes is rated 1.2 based on 7,030 reviews