Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Left my package in a bin, while i was at home waiting for said package, do not use this service”

Helpful Report

Posted 5 years ago

“delivered it to a neighbour 4 doors away and didn’t tell me the number, had me knocking on every door”

Helpful Report

Posted 5 years ago

“Just like so many others reviewing. Changed time of expected delivery AFTER the end of the previous time slot. Still did not deliver in the new time slot. I was waiting and watching throughout. Then sent a text almost an hour after that slot saying they had attempted to deliver. Either lying or they can't read maps or follow satnav. I will now not use the retailer who have hired them. That was for a personal delivery. My workplace had many bad experiences and will not use them. No real tracking like you get with DPD for instance. Am still waiting for a new time of delivery.”

Helpful Report

Posted 5 years ago

“Rubbish they left my parcel on drive way”

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Posted 5 years ago

“The parcel was thrown over a 7 foot fence. Found a week later (no slip put through the door). It was on the ground outside for a week in rainy. cold December- clearly Hermes have no respect for their customers or what they buy. If I had a choice I would never use this company again. By reading other reviews it would appear this is not an isolated incident.”

Helpful Report

Posted 5 years ago

“Parcel was supposed to be delivered yesterday afternoon then the delivery time was changed to last night. I was at home waiting and no delivery. They then messaged me to say no-one was at home. Was fuming!!! This morning I woke up to a text saying parcel was delivered to a neighbour!!! I had no card through my door and I don't have neighbours. Parcel nowhere to be seen.”

Helpful Report

Posted 5 years ago

“Hopeless, waited in 3 times and driver didn't arrive. Time slots are inaccurate. You cannot speak to anyone at Hermes its all robots. Worst courier I've ever used.”

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Posted 5 years ago

“Terrible service, or should I say lack of service. Online retailers.......please stop using this company as a delivery partner. Hermes has zero respect for the recipient, and zero respect for the goods they are delivering. No customer service rep to talk to, dishonest text messages and incorrect tracking. I received a message saying that the courier needed more information in order to complete the delivery, however Royal Mail and DPD seem to find me without any issues. I’ve stopped using certain retailers that partner with the dodgy firm. I would never personally use this company. If I could I’d give no stars.”

Helpful Report

Posted 5 years ago

“please do not use Hermes delivery as my parcel was delivered to the wrong address. Now as it has been delivered wrongly it is deemed as lost. please check your non compensationary contents as it seems to be vast”

Helpful Report

Posted 5 years ago

“They alway deliver my parcels to the same house just not my house for some reason! The only common thing my house has with the other house is we are both number 12. My house is 300 yards from the other house and usually I sort it out with the person that lives there! Don’t understand why this keeps happening , the driver obviously doesn’t read the name and address and can’t use google maps. Fed up with having to track the whereabouts of my parcels 😡”

Helpful Report

Posted 5 years ago

“Hermes stole my parcel and said they delivered it, when I challenged them they refused to respond they are thieves”

Helpful Report

Posted 5 years ago

“Said attempted delivery on Mon Eve at 8.27 pm ..was definitely in , I get a text to tell me this at 2.15 am the next morning ...no card left ...and no idea when parcel when redilivery will happen”

Helpful Report

Posted 5 years ago

“Don't trust them to deliver in particular for international deliveries. Better paying more and being certain it will get there.”

Helpful Report

Posted 5 years ago

“This is a joke had a parcel delivered by Hermes. Photo taken of my door. At the time of delivery there was no one home. No calling card left only found out it was delivered as was chasing up where it was. Looks like they either took it or it’s been nicked off my door step. Best thing was it was pouring down also. Why the hell would a courier service leave a parcel in full view and in the pouring rain. As for there automated service I’m guessing I won’t be contacted as from what I’ve read on the reviews”

Helpful Report

Posted 5 years ago

“They Sent a text saying delivery was going to be late then received email saying they had attempted the delivery which was a lie as there were 6 people in the house and no card was put through door , I would rather them say they couldn’t deliver than them lying about attempting to deliver , this isn’t the first time this has happened either 🤬🤬🤬”

Helpful Report

Posted 5 years ago

“After Hermes 'lost' my parcel I was unable to contact the company by phone or email. Following research into other people's experiences I have concluded that Hermes is a front for criminal activity and have consequently started legal proceedings against the company. I have been informed that delivery drivers receive as little as 50p per parcel and it is hardly surprising that there is such a poor 'service'. In addition to a criminal investigation into the huge number of parcel losses there is a need for government intervention and investigation to protect the public. This will be happening.”

Helpful Report

Posted 5 years ago

“Try delivering to the correct address! Taking photos of random peoples feet is not a way of ensuring it has been delivered correctly! 0 stars! Have to complain now to try and get my parcel!!!!”

Helpful Report

Posted 5 years ago

“The shitist courier. No details left on my delivery card when I was at work other than I put it in your garden which wasn't my garden. Now the dreaded neighbours have my parcel!!! Can't get through to anyone, other than a automated service which cuts you off!!! I will never order if the courier is hermes. First experience, worst experience!!!”

Helpful Report

Posted 5 years ago

“I'm sick and tired of Hermes! They can't locate my parcels on depot! They just lost 3 of my parcels in the last 2 weeks! Unacceptable! I cannot contact with human! Would be great if they could pay for stuff instead of stealing! 3 Christmas presents just disappeared on depot thanks for Hermes! Well done!”

Helpful Report

Posted 5 years ago

“My parcel was due Thursday 3rd December next day delivery I still haven't received it on Monday 7th December got a reply from Hermes with my trustpilot review so I replied back but Hermes hasn't got back to me so it looks like iv'e lost the value of my purchase very dissapointed with Hermes I read a lot of bad publicity about Hermes but up till now allways had good service from them looks like there reputation has caught up with me so sad.”

Helpful Report

Posted 5 years ago

Myhermes is rated 1.2 based on 7,030 reviews