Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a damaged parcel today. The courier asked me to open it to check if everything was OK and if I am not happy, she would take take it with her to return but when opened it and found a bottle without a cap which leaked to damage the parcel, the courier refused to take it back. It was the second incident from the same courier!! I have provided a recording to Hermes of the whole incident. The next step would be to involve Trading Standards. Very disappointed with the courier and Hermes.”

Helpful Report

Posted 5 years ago

“Absolutely appalling company. Received an email today saying my parcel has been left in my porch, I DON’T HAVE A PORCH. Attached was a picture of a delivery card in someone’s hand outside my front door. No sign of a parcel just a picture of a delivery card. Getting anywhere with their online team is an absolute waste of time. I can’t tell you how many times I said I don’t have a porch. So until I get home I will not know where it’s been left or that has it even been left reading these other reviews I don’t hold much hope.”

Helpful Report

Posted 5 years ago

“I am having a nightmare trying to sort out a delivery for something I desperately need for my work, I've told them twice I'm not in at that time can you send it to a drop off point or maybe have the courier arrive earlier when I'm actually in, no option, emails ignored, phone manned by a bot. Retailers STOP USING THEM PLEASE!”

Helpful Report

Posted 5 years ago

“Absolutely bad attitude/service. This is the second parcel they have 'lost ' in as many months. The first was an expensive garden multitool which just never arrived and second was reported as 'damaged beyond repair' but I never even received the bits! It is clear that things 'go missing' ALL THE TIME from this company -never to be seen again!!! Don't use EVER!”

Helpful Report

Posted 5 years ago

“Ordered an item on the 27th November thirteen days later I am still waiting I rang the retailer today who advised me it left their warehouse on the 28rh November I have had problems with this courier before I can't believe they are still in business my retailer has stated they are in the process of changing couriers who can blame them”

Helpful Report

Posted 5 years ago

“lost 2 parcels within 2 weeks , trying to contact them is a joke , and trying ti get a refund is a total waste of time ,”

Helpful Report

Posted 5 years ago

“I WISH I COULD GIVE LESS 1 STAR!! I WISH I COULD GIVE LESS THAN 1 STAR!! I sent a parcel on the 1st December,They couldnt deliver it and brought it back to me yesterday,the box and the contents was completely knackered,all damaged!!!! I must have rang them 20 times,and almost everytime I waited for around 20 minutes but noone answers the phones. LITERALLY noone answers the phones!!! Virtual chat is the worst thing i have ever seen,i dont even know why they have it! AVOID AT ANY COST. CONNING,UNRELIABLE,HORRIBLE HORRIBLE HORRIBLE COMPANY!!!!”

Helpful Report

Posted 5 years ago

“Hermes employed bunch of thieves. Opened my parcel, took away 280 worth of item. And get away with it. Be careful of this company”

Helpful Report

Posted 5 years ago

“Horrible service. You wait for them to come,but they never knock and later you see they left your parcel in your bin in front of your house. Or they leave the parcel just in front of your window. They don't think. I tried to contact hermes by email-nothing.So shitty company ever. I think one day I won't find my parcel if they working like that.”

Helpful Report

Posted 5 years ago

“This company is an absolute joke!! And I hate when renowned companies like Amazon and ASOS use their horrible services!!! I never have a good experience with them, they have kept my Amazon parcel on hold for days, I tried to get in touch through a stupid automated chat and receive no reply! it is literally a joke of a company, not sure how they are still operating and why companies are using them!! Every time I see Hermes as a delivery courier I know something is going to go wrong with my parcel...its not worth all the stress!!”

Helpful Report

Posted 5 years ago

“Updates on their tracking system are the opposite of accurate. Still waiting or a parcel which they say it's been delivered (when the building at the address was closed with no one to take deliveries). The proof of delivery is a black photo showing nothing (!) The parcel is still missing.”

Helpful Report

Posted 5 years ago

“If you value your mental health and bllod pressure levels or are prone to anxiety then FGS don't entertain HERMES or any vendor that uses HERMES....CANCEL YOUR ORDER AND SHOP AT A COMPETITOR, THE SELLER KNOW VERY WELL THAT HERMES ARE A PILE BUT CONTINUE TO USE THEM....IT'S YOUR MONEY SO CHOOSE WISELY.”

Helpful Report

Posted 5 years ago

“Hermes lost my parcel, I didn't know this, the tracking system just stopped tracking for seven days, so I contacted the retailer, the retailer contacted Hermes and first of all Hermes said they would investigate the issue. Meanwhile I tried to phone Hermes but is impossible, tried the robot assistant but that is like hitting your head against a brick wall. Today Hermes told the retailer that my parcel is lost, they didn't update me, no such luck. Rubbish service all round, will not want to order from suppliers using Hermes anymore. Amazon are much better. Don't use this service.”

Helpful Report

Posted 5 years ago

“My item was not delivered ordered item via Etsy seller . Whole family was in. On Hermes tracking it said delivered at 9.07 pm in evening. What a lie. I paid for Postage. It should be signed for also don’t think driver could see at night the door number. I’m sure it was delivered to incorrect door number . How would you see a door number late at night?”

Helpful Report

Posted 5 years ago

“Every time I have a delivery due I sit and wait and it never arrives then it appears the next day not good service Mrs D”

Helpful Report

Posted 5 years ago

“The worst delivery company. Can t be contacted by phone. My parcel was not deliverd but the system said delivered.They don t provide proof of delivery. It happened more than one time.”

Helpful Report

Posted 5 years ago

“Having been forced to refund a customer due to a lost parcel via Hermes I naively thought that the duty to customer care would prevail. How wrong I was... 3 months later, and despite insuring the item for the market value I have been stalled at every. First there was the automated email, then 3 'we are still investigating' then the please provide collection details and now the latest - please provide proof of collection and proof of value. The link provided does not exist and of course there is no ability to contact directly. Utterly useless - Avoid, Avoid, Avoid !”

Helpful Report

Posted 5 years ago

“A shambolic excuse of a delivery company.Unprofessional nearing downright crooks.Insurance is worthless ,courriers dont care where your goods are left and they lie about delivery attempts. £600 boots nicked outside the house after returned from international delivery which they never even took to the recipient.Had to threaten them with court action and giving the story to the media to get my compensation You will never speak to a human but a computer. You get what you pay for and my advice is if any retailer uses them then go elsewhere.They couldn't deliver a turd if it were touching cloth!!”

Helpful Report

Posted 5 years ago

“Worst delivery company I have evar had to receive anything from. Literally non-existen customer service, a courier that doesn't ring the bell to let you know it has dropped something in the building door, an app that doesn't update until a few hours after a parcel has been delivered, orders being sent back to depot again and again, no telephone so you cannot speak with them about your parcels and when they will be delivered,... Absolutely shocking...”

Helpful Report

Posted 5 years ago

“they give you a time slot and it never gets delivered, you then receive notification thaat they tried to deliver and I wasn't in, This has happened such a lot, I am going to pit a comment on trust pilot if they dont reply to my complaint, They have still got to collect a parcel that was booked for collection on the 20-11-20 yes NOVEMBER,!!”

Helpful Report

Posted 5 years ago

Myhermes is rated 1.2 based on 7,030 reviews