Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful. Parcel collected by courier, supposedly ended up at depot, then never to be seen again. Total joke, abysmal AI customer service, do not use.”

Helpful Report

Posted 4 years ago

“the worst delivery company i have come across. Its usually abandoned if delivered at all. I use courier services daily. I now have to advise my vendors not to use hermes and if they have no choice I cancel the order. This company advertises itself as cheap, quite frankly its delivery service isn't worth anything as you will struggle to actually receive your goods 0/10”

Helpful Report

Posted 4 years ago

“Item arrived smashed to peices despite… Item arrived smashed to peices despite being labelled as fragile and don’t put items on top . I assume their delivery drivers used it for Cabor tossing practice . Would have scored them 0 or less for ‘service ‘ but this option not available . This is a joke company whose customer complaints system is non existent and their virtual assistant Holly is as much use as a chocolate teapot. They hide behind a useless array of suggested topics online which doesn’t include complaints . Go give the tenner to charity where it will be better spent . DO NOT USE THIS COMPANY if you want your goods intact. I can only assume their trust pilot rating is from directors and their extended families giving reviews”

Myhermes 1 star review on 8th March 2021

Helpful Report

Posted 4 years ago

“APPALLING EXCUSE FOR A COMPANY, 0 STARS IF I COULD. COUNTLESS TIMES THEY LOSSE PARCELS, RE-ARRANGE DELIVERY. IF YOU COULD SPEAK TO A HUMAN BEING ABOUT ISSUES IT WOULD BE MUCH BETTER, NO CONTACT NUMBER, ONLINE CHAT OR EMAIL ADDRESS ALLOWS YOU TO HAVE CONTACT WITH A HUMAN BEING. LIVID.”

Helpful Report

Posted 4 years ago

“Worst courier service I have ever used. Please stay away! After 2 months, I have still not received my parcel and was told that it had been lost and that trying to relocate it would not be possible. I submitted a lost claims form and only 1 month later received a reply saying that they would be conducting another search for my parcel, despite previously saying this would not be possible. It seems that they are trying to delay compensating me for as long as possible. Trying to call customer service is incredibly difficult as there is only one number which puts you through to an electronic recorded voice. After telling it my tracking number, it simply told me my parcel was still in the warehouse. I have not yet been able to speak to a real member of Hermes' team. This is extremely frustrating as the parcel contained some essential and rather expensive items. Please stay away from Hermes at all costs!”

Helpful Report

Posted 4 years ago

“Thiefs! Thats all i can say! Working with a scheme how to steal from you!”

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Posted 4 years ago

“Terrible service. Sent 2 parcels on 19th February...picked up at the same time.. An expensive TV an a sound system in the other. Sound system arrived in 2 days. Left to the elements on the recipients doorstep on a main street. It is now 6th March 2021 and TV still missing. Will never ever trust them again.”

Helpful Report

Posted 4 years ago

“I bought the new H24 Mens cologne and opened it and its wayyyyy to strong .I called to return for exchange of a new scent and they said they could not .So disappointed as i have always been happy with this co,Not anymore.....”

Helpful Report

Posted 4 years ago

“Like others have said, these guys are the worst. Repeated "failed" deliveries reported as me not being home. It's the middle of the day during a pandemic. Where else am I going to be? I've received packages from other couriers without issue today, this is just Hermes being terrible as usual Impossible to contact support, companies seriously need to stop using them”

Helpful Report

Posted 4 years ago

“Their service is terrible. I missed my parcel on Saturday, then I never have redelivery for 6 days. Even though Hermes said they will deliver next day. This is not the first time. They lost 5 parcels of mine last year. There is no one to talk either. Their website telling a lie that customers could speak to person.”

Helpful Report

Posted 4 years ago

“On multiple occasions they have put failed delivery of items. Yet no one has knocked or put a card through the door. Still don't know why companies use this joke of a delivery service as their main delivery company.”

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Posted 4 years ago

“Package already ripped open and item inside damaged when it was forced through the tear, then left on doorstep with damage hidden,absolute joke of a company.”

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Posted 4 years ago

“Absolutely zero support when things go wrong! Had a delivery scheduled but didn’t arrive - message said driver had problem delivering to address?? Tried emailing just get standard response. No way of actually speaking to someone just referred to app if you call their number.”

Helpful Report

Posted 4 years ago

“11 parcels didn’t arrive. Complained to Hermes, 4 weeks later they said ‘terribly sorry but our self employed driver refuses to drive down your road, so we’ve arranged for your parcels to be delivered by one of our vans within 48 hours’. 2 weeks later, still no parcels, response from Hermes ‘terribly sorry but we’ve lost all your parcels please go back to the retailers to claim a refund’ (all 11!!). And it now appears that any parcels shipped via Hermes will not get delivered and I’ll have to wait 3 weeks before I can get a refund. Shocking service and shocking customer service.”

Helpful Report

Posted 4 years ago

“I used this company to return an item of clothing, purchased online. Parcel sent 22nd February, Hermes tracking then did not recognise the number on the Hermes receipt. The clothing item did not reach its destination until 3rd March and I found that it had arrived, finally, by ringing the recipient company. Absolutely dreadful service. No explanation, or apology from Hermes for all the time it seemed lost in transit. I will avoid Hermes and any company that uses them, in future and suggest you do, likewise.”

Helpful Report

Posted 4 years ago

“I ordered a package of Amazon on the 28 February got next day free delivery for the 1st of march the package still hasn’t been delivered it’s still at the depot I read the tracking part and the delay is to do with external factors it would be nice if they can explain hopefully Amazon will refunded the £39.00 soon”

Helpful Report

Posted 4 years ago

“Like everyone else on here I wanted to give them zero but its not n option. I Have now lost 7 parcels to this shower of xxxx over 3 years. There is a petition at change.org to have them investigated so PLEASE PLEASE go and sign it so we can eradicate them from our lives. "Left with neighbour" but guess what? I dont have any fxxxxxx neighbours!!! If I ever met the CEO or MD I would gladly go to jail for assault!!!!”

Helpful Report

Posted 4 years ago

“WORST COMPANY!!! STOLE OR LOST MY PARCEL WORTH 200£! HERMES IS THE WORST COURIER COMPANY! Do not believe their fake good reviews, as they probably bought them. I have posted my parcel (200£ worth mobile phone I sold on ebay) with them 2 weeks ago and it still has not been delivered. After a painful process waiting in a queue and talking to their useless assistant Holly - I finally got connected to a real (although not helpful) customer support. My claim has been registered. 4 days after - when I called hermes (and yes, you have to chase for your lost or undelivered parcel yourself, as Hermes has no interest in informing you regarding your lost/stolen parcel). As I feared - Hermes has lost my parcel. My parcel has been collected from a Hermes drop-off point and reached their sorting depot. It has never moved from there - and has not been found since. Very unhelpful and unsympathetic customer support. The best I can hope now is 20£ refund. I am surprised how nobody sued this scam company for negligence. I will NEVER be using this company again and suggest you do the same (unless you want your parcels being lost/stolen by this company). I would give them 0 stars if I could. Disgusting company!!!”

Helpful Report

Posted 4 years ago

“My parcel was delivered to a different address. The photo of delivery was sent to me of some stranger receiving the parcel at some other address. Still waiting for them to resolve it. No way of contacting this company as all the help is automated. Horrible experience.”

Helpful Report

Posted 4 years ago

“Disgraceful customer service. A small parcel to return has been on my doorstep for a week waiting for Hermes to collect. The website states that a courier tried to collect it, but there was no reply. That is false. We are 'shielding' and do not leave the house. The parcel is also in clear view. It then states they will return the next working day. 4 working days later and the parcel is still on the doorstep. A phone call to Hermes resulted in a conversation with a 'robot' who told me, word for word, what was stated on the Hermes website. There is no possibility to speak with any person in order to resolve this problem. Absolutely disgraceful customer service, if you can call it a 'service' at all. It should be noted that MyHermes and Hermes are the same company.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,030 reviews