Name: Myhermes
Rating: 1.19

“This company is ridiculous, firstly last year, this company suspiciously managed to 'lose' one of my parcels after it arrived at my local depot and went out for delivery,after trying to find it with Hermes they said it couldnt be found and ended it up having to issue a full refund to the seller. How can you lose a parcel thats out for delivery??? Second time was a couple of weeks ago, I stupidly sent a parcel back to a buyer which was faulty before I received any refund. After paying for next day delivery with insurance and signature, I called Hermes to return the parcel back to me as I hadn't received a single penny of my refund. I was told this delivery was out for delivery between 2-4pm, the driver got a message to return it to me at 2:09pm,and by 4pm the app tracking had updated to show that this was being returned to me. Then at 6pm the app further updated to show it had been delivered. For what reason???? Not only have I now lost the parcel,but I havent got any refund for it and Hermes are refusing to take responsibility for this re-attempted delivery, now telling me that it's not covered under insurance as it was 'Fragile electronics' and that a signature wasnt even taken because of COVID, so I paid for all the extras for nothing. This company is a WASTE of time. I now pay for all my parcels to go via Royal Mail as I've never had a parcel issue with them. Don't be fooled by myHermes prices, theres a reason it's cheap.”

Helpful Report

Posted 5 years ago

“This company is ridiculous, firstly last year, this company suspiciously managed to 'lose' one of my parcels after it arrived at my local depot and went out for delivery,after trying to find it with Hermes they said it couldnt be found and ended it up having to issue a full refund to the seller. How can you lose a parcel thats out for delivery??? Second time was a couple of weeks ago, I stupidly sent a parcel back to a buyer which was faulty before I received any refund. After paying for next day delivery with insurance and signature, I called Hermes to return the parcel back to me as I hadn't received a single penny of my refund. I was told this delivery was out for delivery between 2-4pm, the driver got a message to return it to me at 2:09pm,and by 4pm the app tracking had updated to show that this was being returned to me. Then at 6pm the app further updated to show it had been delivered. For what reason???? Not only have I now lost the parcel,but I havent got any refund for it and Hermes are refusing to take responsibility for this re-attempted delivery, now telling me that it's not covered under insurance as it was 'Fragile electronics' and that a signature wasnt even taken because of COVID, so I paid for all the extras for nothing. This company is a WASTE of time. I now pay for all my parcels to go via Royal Mail as I've never had a parcel issue with them. Don't be fooled by myHermes prices, theres a reason it's cheap.”

Helpful Report

Posted 5 years ago

“Hermes is worst delivery company I ever come across paid extra for next day delivery service it's 4th day and I still not received it on they tracking site it shows they have it somewhere. Will never use again this rubbish company”

Helpful Report

Posted 5 years ago

“I was informed by tracker parcel that my parcel has been delivered. I waited in all day to listen out for any deliveries ( My flat as it's own doorbell) the driver did not ring it! It only realised that apparently it had been delivered when checking my tracking as the delivery was late , only to find it allegedly had been delivered! Can only presume it had just been left in an outside area to my flat .Not able to contact anyone plus digital ' holly ' does not understand my complaint.”

Myhermes 1 star review on 27th June 2020

Helpful Report

Posted 5 years ago

“We believe one parcel of two was going to be 'lifted' Beware of this company. We were waiting for two separate parcels to be delivered on the same day. One for me and one for my partner. The same week that Hermes featured on Radio 4's 'You and Yours' consumer programme. It featured a business woman who had lost 14 (!) packages in one month! Hermes allegedly produced proof of delivery but this was refuted by any of the 14. She had had to fork out thousands because she could not allow her business to risk 14 poor reviews. On our delivery the driver placed one of the two packages on the doorstep - and proceeded to photograph it. He then proceeded to photograph a 'sorry you weren't in' card - as 'proof' - and THEN PLACED IT BACK INTO HIS POCKET WITHOUT PUTTING IT THROUGH THE LETTER BOX! All the while the other 'boxed' parcel was clearly in his delivery bag. He only rang the bell on departing swiftly. We have no doubt that the 'Sorry you weren't in' card and the two photos would be used as 'proof' of delivery of the second parcel. The driver had prepared all the necessary elements then pressed the bell as the very last action before departing swiftly without waiting. All the while the other package which was clearly visible in his bag stayed in his bag. My partner opened the door to find one of the parcels on the doorstep so she ran barefooted to chase him - only intercepting him because a stranger interceded 6 or 7 doors away. On returning to speak to her she advised him that the second package hadn't been delivered whereupon the deliverer proceeded to rummage around in his bag (just two small packages besides the large box) avoiding the large thin box. She placed her hand on the box and tapped it saying that was the one - and he sheepishly pulled it out and read the barcode with his reader. It was such an obvious ploy - and we believe he was going to claim it had been delivered using the other package photo as 'proof'. We knew the valuable clothing item (a leather jacket) was delivered in a box that size because it was a repeat order. This is what is known as the two parcel disappearing trick. The packages were clearly visible as being from a well known men's (and women's) clothing company - with their logo plastered all over the sealed packaging. How do we claim that this was what we believe as downright fraud? Because we have a 4k resolution recording cctv camera in the lobby and his actions were clearly recorded as he prepared everything on the wheelie bin alongside the lobby. Most deliverers ring first to absorb waiting time - as he did in the later delivery. The photo of the completed 'sorry you weren't in' card - photographing it - then putting it in his pocket is compelling for believing this was fraud. (He had carefully moved the other package away from his camera angle when he photographed the first parcel.) He prepared everything only ringing the bell and departing swiftly as a last action - which was different from how he delivered a package - an ironing board - a few doors up. Don't buy stuff which allows a delivery company to deliver two packages on the same day. We have learnt our lesson. And beware Hermes.”

Helpful Report

Posted 5 years ago

“Tracking showed my parcel was at 1st stage after the expected delivery date. Contacted seller who said it had been delivered weeks before. Tracking showed no picture, signature or other evidence that it had been delivered. Impossible to contact Hermes. How can a gate costing me £64 go missing? E bay concierge have closed the case so no where to go. Avoid Hermes as you would Covid.”

Helpful Report

Posted 5 years ago

“And AGAIN parcel was left in a building lobby, without contacting me. "Delivered- signed by household" Really ?? . Luckilly i was going out so i spotted my parcel sitting on the floor, where anyone can take it . Hermes is a joke !!”

Helpful Report

Posted 5 years ago

“Seriously Hermes how do you still get business when you literally can’t deliver. Every time! Every bl00dy time you fail! I just know when it says via Hermes I’m screwed and might as well regard it as never coming! I hate this company with a passion, and based on all of the reviews so does everyone else. Why do retailers keep them? It’s such bad service.”

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Posted 5 years ago

“Parcel not delivered. Impossible to get hold of anyone and when you do get hold of someone, they do not take any responsibility and keep your money and your goods.”

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Posted 5 years ago

“If shops would advise in advance who they use as courier, I would possibly avoid buying from anywhere where they use Hermes!! EVERY single time the tracking is not working and there are delays! Day one "we will deliver today" day 2 "we will deliver today" and this can go on for a week if not longer. I have really had enough :(”

Helpful Report

Posted 5 years ago

“The service was easy to use from my local newsagent, very much appreciated in these days of virus difficulties. I tracked the parcel and saw it was delivered, but had been left without being signed for and without any customer contact 'in the porch'. However, when the customer checked the parcel was not there. After making enquiries of the neighbours etc, as a last resort they checked the waste bins and found the parcel in the bottom of the bin. As it was due to be emptied the next day, it was extremely fortunate that the parcel was discovered in time. I appreciate that the delivery drivers wish to have as little contact as possible and to be as quick on their rounds as they can, but to leave an erroneous message was extremely unhelpful. As the parcel had been left in the bin, a card to say this posted through the door would have alleviated ensuing problems.”

Helpful Report

Posted 5 years ago

“Says they've had my parcel since 2nd June and it's now 26th June. Cannot get in touch with them to see what the delay is. Absolutely discusting service.”

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Posted 5 years ago

“Still waiting, still waiting, still waiting. How bad is Hermes? Impossible to contact, and having read so many reviews complaining, it’s obviously not just me who is thoroughly p....d off. I have really had enough and have requested a full refund from the seller, although it was a same day despatch. All these sellers must be as fed up as their customers. Answer.... NEVER USE HERMES.”

Helpful Report

Posted 5 years ago

“Left a card saying the missed me and despite not authorising to be left with a neighbour or a safe place the card said they had left it with a neighbour. When I went to the neighbour they did not leave it with him. I tried to contact them however only robots on the phone and online chat I requested a CALL BACK through the website said be within in 48 hours. 5 days later I got an email saying my issue was resolved as the driver said it was delivered to the correct address .... how can this be possible when I have no parcel and a missed you card Clearly the driver stole the parcel or gave it to some one who did as it was am expensive pair of trainers sold out and the drivers can see where the parcel is from This company is digusting do not want to deal with complaints and do not help hopefully sellers and retailers will get sick of refunding all missing parcels and use a company not filled with cow boys.”

Helpful Report

Posted 5 years ago

“The drivers are thieves reported missing item and all I got was the parcel has been sign for and case resolved. I NEVER received my parcel. Hermes CANNOT be trusted customer service is non existent. Worst delivery company ever WARNING DO NOT USE MY HERMES they are a bunch of w#*#ers”

Helpful Report

Posted 5 years ago

“Delivery nearly 10 days late, says its delivered but no sign of it, and we were in the house when it was supposed to have been delivered at 12.15pm. No photo either. Can't get anywhere on the website. Absolute joke of a company, avoid at all costs.”

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Posted 5 years ago

“Terrible awful company every time I get some thing delivered through them it always goes wrong, says attempted a delivery at 13:58 when I’ve been home almost sat by the door and no one attempted anything, companies need to stop using Hermes!!!”

Helpful Report

Posted 5 years ago

“Having ordered an alternator for my car, and booking my car into the garage expecting it to be delivered on time, you can imagine my horror, upon contacting the seller today to find out why it hasn't arrived, the couriers are Hermes! The seller provided me with a tracking number and upon checking, my parcel has been collected by Hermes but 4 days later it still hasn't even arrived at their depot. I have had so many bad experiences with them already, children's birthday & Xmas presents that haven't arrived on time. Now I have no working car, had to cancel the garage & lose my booking. I'm having to borrow a car to pick my daughter up tomorrow as she is 15 miles away - Tell you what Hermes don't worry about the people that are wasting their money and lives waiting on a joke of a company that have NO customers service and i mean F all!! You cannot talk to anybody, you cannot complain, you cannot find out anything. All you can do is hope that your parcel eventually turns up! How is a company allowed to run in this day and age when they are so bad? Why do companies use Hermes to send our bloody goods? Because they are cheap, well they definitely aren't cheerful! I bet the people that work for Hermes don't even use them because they know what a shower of s**** service they provide. Parcel2go was used & they give options for couriers, the tracking is then done through them but they do nothing to contact Hermes and have advised that if nothing has changed on the tracking tomorrow then I need to get the seller to make a claim. In the meantime we will all pop our lives on hold for those scum bags! When i tried calling Hermes (yeah I know, even though I'd done this previously and know it doesn't exist I still tried) there was an automated message that said there 'was some issues with labelling on some parcels and please allow an extra couple of days for delivery.' doesn't sound promising if they've managed to screw it up at that stage, I dread to think where my parcel will end up!”

Helpful Report

Posted 5 years ago

“I have had many bad past experiences with Hermes deliveries, but this week Hermes has excelled itself in the poor service category. On Monday I was notified by Hermes to expect a parcel between 2 and 4 pm and so we rearranged our entire day accordingly. At 12.47 The doorbell rang and as I opened the door the delivery man was driving away, having left my parcel on the front step. No note was left. Yesterday we spent the entire afternoon relaxing in the back garden, but when I opened the front door at around 6 pm to water my plants, I found another parcel on my front step. It was fortunate that I had opened the door as no note was left and the parcel would probably have been there all night and possibly stolen. When I later looked at the tracking details, I was informed that my parcel had been delivered at 9:47 pm! Unbelievable! It is pointless attempting to complain to Hermes directly as their website does not facilitate it. Basically they do not want to know about complaints. Hermes was the mythological Greek messenger of the gods. How unfortunate that Hermes the company choose that name but cannot live up to the reputation of its Greek namesake!”

Helpful Report

Posted 5 years ago

“Terrible company, item stolen and no customer support whatsoever to solve the issue. Avoid at all costs.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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