Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Said item delivered, very poor photo of my parcel in a letter box ,not mine . Cannot contact them to sort problem out.”

Helpful Report

Posted 5 years ago

“Several times, when checking on tracking my delivery, it has been noted as delivered, when it has not. Actual delivery is much later and just left beside door without ringing the bell. I assume they note it incorrectly to make it look as though delivery takes place when promised. Poor service.”

Helpful Report

Posted 5 years ago

“Be afraid, be very afraid! This is the worst company I have used for deliveries. I had a parcel uncollected by them and was unable to get anything intelligent from their 'tracking' system. It was a few days later when I kept asking about my parcels that they said they had not been collected. They advised I would have to cancel the order and then re-book their service for a collection to be made. I had endless frustrations with their chat bot and not getting proper answers. In the end I lost the items because the seller sold the items to other customers. The only compensation was my postage refunded. It'd say it was a joke company if only it was funny, but it's not and they don't seem to care or be accountable in any way.”

Helpful Report

Posted 5 years ago

“I paid extra money for next day delivery, hermes say that it will arrive the next day. I'm optimistic, it says it is with your courier and will be delivered today. Shock it wasn't delivered. Wasted my money on delivery.”

Helpful Report

Posted 5 years ago

“The worst delivery company in the world, what a joke, do not ever use them and if you buy something of the net ask before they send anything and if they use hermes don't buy it because you probably won't receive in a good condition or if ever and if you are lucky and get it, it will probably be 2 weeks late.”

Helpful Report

Posted 5 years ago

“Possible, NO it is the worst parcel delivery company in the world. 12 days to deliver a small envelope with paper gaskets in that would have been quicker to walk the 80 miles to pick up myself. In they had the audacity to charge £4.95 when first class letter would be cheaper and very much QUICKER. Jome of a company.”

Helpful Report

Posted 5 years ago

“Customer Service is dreadful. Tracking sometimes woeful. Why they call themselves a delivery company offering cover for damage/loss when they have a detailed list of 46 items that are no compensation items. ( The website has a large visual of erhaps 8 items. You have to physically look at the list to check.) Even if your item is on the list and you take the cover they are still happy to take your money. I can understand damage but lost in there systems is daylight robbery On positive side my courier is, sorry was (as I will not be sending items with then again) pleasant.”

Helpful Report

Posted 5 years ago

“2 weeks now they say it's at my local depot. Impossible to get in touch .have never received my parcel.do not use Hermes”

Helpful Report

Posted 5 years ago

“I would give - 5 stars if I could. Worst postal service ever used, I now have 2 parcels waiting for collection to be delivered and they have not bothered to turn up 2 days running. I paid for collection service because I am housebound and can not get out. This is not the first time this has happened. I will leave a review every time this happens.”

Helpful Report

Posted 5 years ago

“The worst couriers I have by far used! The parcel I had sent I paid for express they turned up a week late and in a terrible state! This upset me as I took my time and effort on my products for them to be destroyed.”

Myhermes 1 star review on 24th June 2020

Helpful Report

Posted 5 years ago

“Fing trash”

Helpful Report

Posted 5 years ago

“I live in a huge student accommodation so begged them to make the delivery guy call when he arrives. They didn't do s.h.i.t and missed my delivery three time in a row.”

Helpful Report

Posted 5 years ago

“Seriously appalling service. After a seven day delay and various promises that messages would be sent to explain issue (nothing received) Hermes tracking finally showed a fraudulent claim from Hermes that parcel was delivered, albeit showing blank photo. Next day, after explaining the issue to the seller, and the fact that this amounted to fraudulent misrepresentation by Hermes, this image and record of delivery was gone, and again tracking was updated to say the message that delivery was due on the day. Nevertheless, nothing was delivered - another apparent issue with delivery, but no opportunity to discuss or resolve with Hermes. No opportunity to actually speak to customer service, only a bizarre automated customer service system which sends you in loops. Will certainly not purchase items from any sellers that use Hermes from now on.”

Helpful Report

Posted 5 years ago

“Constantly send a generic EMail apologising for a delay and hope to get the delivery back on track within the next 24 hrs. Dreadful service.”

Helpful Report

Posted 5 years ago

“After taking the trouble to insure my parcel, which they lost with 30,000 others, I tried to claim on the insurance. My watch which was originally delivered by Hermes was on their extensive list of prohibited items. Before using Hermes, download and read their extended list of prohibited items. You Can't post anything!!!”

Helpful Report

Posted 5 years ago

“Received an email, at 12.16, saying that my parcel would be delivered between 12.00 and 16.00......advance notice? This was a signed-for parcel. Covid understandly means that parcels can't be physically signed for but should they be left on the doorstep, with no one at home. Additional to the above the parcel was 'bashed' on all corners. In future I shall enquire about the courier before buying and refuse to purchase if it is Hermes!”

Helpful Report

Posted 5 years ago

“Worst service ever, been asking for 10 days to get the package to recipient, told with sort within 48 hours, 5th time now, SO ANGRY NOW! No people just faceless email replies & no resolution. Had enough!”

Helpful Report

Posted 5 years ago

“I’ve always had issues with Hermes and I actually hate them and dread whenever they are delivering my stuff. I order over £150 worth of makeup, and they just threw the parcel over my gate!!!”

Helpful Report

Posted 5 years ago

“Hermes has a good business model but translate it into an absolutely terrible service. After sending over 40 parcels with Hermes I have given up. I have spent countless hours arguing with Holly and other electronic devices Designed to grind you down. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“Absolutely shocking service. In the past 2 months they have failed to deliver 2 Wilko orders, 2 eBay orders and 1 GardeningDirect order on time. The 1st Wilko order was eventually sent back and I was refunded despite the fact that I was present at the delivery address on 2 of the 3 occasions. The 2nd Wilko order finally arrived 3 weeks late with a nice glass vase in lots of pieces. I had again been present at the delivery address on 2 of the 3 occasions they "tried" to deliver. Same with the eBay orders, finally arrived 2 weeks late, delivered by a rather sheepish driver. Along with a load of dead lavenders that had clearly been sitting in their depot for some time. I'm still awaiting refunds from Wilko and GardeningDirect and have made it clear to Wilko that I will no longer buy from them as long as they continue to use such an inept delivery service as Hermes. Shame because I love Wilko stuff but there you go. To be fair the eBay stuff did arrive finally after 3 weeks and was not damaged but I still had to contact the sellers. The live chat is a joke. Doesn't tell you anything you don't already know. The average email response time is also a joke as it is an automated reply. What an absolute joke of a "delivery" company. I will never buy from anyone again who uses these clowns. I also have it on good authority that they have to throw parcels in the van as the conveyor belt at the local depot (Newmarket) is too fast. Please don't touch Hermes with a bargepole. If you need a bargepole please don't buy one from someone you uses Hermes to deliver.”

Helpful Report

Posted 5 years ago

Myhermes is rated 1.2 based on 7,030 reviews