Name: Myhermes
Rating: 1.19

“When it goes wrong there is absolutely no help or means of contact. I sent a parcel and it was misrouted to the wrong depot where it’s been for 3 weeks, the automated system says it will be on the move within 24hrs and when the system finally lets you email, the reply from a real person they tell you “it’s been misrouted 3 weeks ago” Well done Hermes tell me when you are going to deliver it.”

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Posted 5 years ago

“I have waited in 2 days for hermes putting all activities on hold, whilst waiting yesterday they postponed delivery & today they claimed they attempted delivery saying I was not in (lie), now they send item back to sender claiming 3 attempts .....wow wow wow I'm gobsmacked.”

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Posted 5 years ago

“If I could give it a zero I would Parcels saying they are being delivered but aren't. Which in the current climate is a perfect excuse to steal parcels and not deliver them as they are saying they aren't accepting signatures I have now initiated a theft from property with the Police and pointed the figure directly to Hermes. It makes my blood boil that these companies have no recourse in their poor service. No customer service just some jumped up computer generated "Holly" why sellers still use this service I have no idea. In future I will ensure any purchase I make if they use Hermes I will take my custom elsewhere”

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Posted 5 years ago

“I ordered some items on-line. According to the Hermes tracking the parcel was out for delivery by their courier - for several days - but it never arrived. I contacted the company who I had ordered the items from. They contacted Hermes to be told my parcel was damaged. The company sent a second package. According to a Hermes e-mail to me the package was delivered this evening; according to the Hermes tracking it was delivered yesterday evening - needless to say neither is the truth! No sign of my package anywhere and no knock on the door either evening at times when I have never seen our regular Hermes courier in the area.”

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Posted 5 years ago

“They hold onto return parcels for wks and wks. Which means you dont get a refund from a company for ages... would never use them for my own personal parcels.”

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Posted 5 years ago

“Never deliver on time Terrible”

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Posted 5 years ago

“Appalling service! Hermes indicated that they had delivered a parcel on 2 separate occasions when they had not. The photos taken of the delivery location were just coloured rectangles, with no picture. It is impossible to speak to anyone at Hermes to follow up such a botched delivery. I do not recommend their service at all.”

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Posted 5 years ago

“I ordered poster frame on Amazon, which meant to be delivered by Hermes. The first time it came, the glass was cracked, therefore I requested a replacement and returned it. Few days later, the replacement frame came, with all the glass totally smashed in pieces. Avoid Hermes by any cost if you want your parcel to be handled well.”

Myhermes 1 star review on 18th June 2020

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Posted 5 years ago

“AWFUL NON EXISTENT CUSTOMER SERVICE for some reason Hermes cannot deliver to my address, everyone else manages! They need extra info, so I have been trying to contact them all morning. But do not give an option to speak to someone by call or online chat. Ridiculous that they wont allow customers to talk to them.”

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Posted 5 years ago

“Hermes are bad the courier picked my parcel up on the 7th April and it never got delivered it was a very important parcel it was my family bible I was sending to my friend who is a book binder he was going to restore it for me but there’s no chance of that now I sent loads of emails to Hermes and got nothing back I feel betrayed by them they can’t be bothered to look for my parcel iv been told they are keeping parcels and selling them on auction sites I feel that’s we’re my bible will end up Iam so upset and angry I trusted this company but now I don’t I will never use Hermes again”

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Posted 5 years ago

“Awful, certain staff are thieves. Management are in the dark ages. Cannot be contacted.”

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Posted 5 years ago

“Return sent via Hermes to Amazon (£123 package). Never arrived. Mailed Hermes customer support who advised wrong dept, called Amazon who immediately refunded to my account. Item still not arrived (22/5- 18/6). Next door neighbour has had multiple items 'signed for by customer' & allegedly left at property!. (Signature from driver used instead). Call me a cynic but I suspect foul play afoot with Hermes!!!. Seriously, 1 star is 1 star too much. Never had a good experience with Hermes & by the other reviews sounds like a common thread here. Get the impression that the '1.43' score is bumped up by false or fake reviews. Abysmal service & slow to return/update. Wish the retailers would just use DPD, UPS , Yodel or good old Royal Mail...unable to soeak to anyone people...you should definitely not use Hermes!!!.”

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Posted 5 years ago

“Organised them to collect a parcel from on Monday 15th of June, nobody came, website states they were unable to collect and will try again on Tuesday, it stated that the courier has my parcel and is out for delivery, what parcel am not due any parcel, anyway Tuesday and Wednesday came and went nobody came, spent £7.61 for them to collect it on Monday, now Resolver are dealing with this case, have organised another company to collect it on Thursday, what a mess if I hear that name Holly again think I will get some and stick it up where the sun don’t shines, I know Holly is only the virtual assistant”

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Posted 5 years ago

“You have managed to lose 2 expensive parcels, containing 3 beautiful trees. How is thus possible? I am still awaiting my refunds as I have had to refund customers. I have lost 3 sales because of your incompetence.!!!!!!!”

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Posted 5 years ago

“Tracking states delivered Hermes know the driver was not at my address at that time Or date I know the driver NEVER delivered at my address out of pocket as tracking states delivered”

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Posted 5 years ago

“I was in hospital and thay said that thay delivered a parcel I ordered and my wife was with me so no one at my house and no parcel thay have said it was signed for so that’s it I’m out of pocket”

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Posted 5 years ago

“Ordered from a supplier on a Thursday, item being sent by Hermes stating parcel would be received by Saturday on their 24hr service. Tracking shows parcel is at my local depot and has been sat there since Friday (day after order placed) it is now the following Thursday so the 24hr service is actually going to be 7 days. I could drive to the depot and pick the parcel up myself, it’s that close!! Sort it out.....useless bunch of muppets. Can’t contact anyone in Hermes, way too difficult to actually speak to anyone.”

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Posted 5 years ago

“Parcel not delivered or signed for but Hermes are saying it was. I cannot speak to anyone at all and because their system is updated with the driver to say he’s delivered , all I get is It’s delivered! I have heard so many complaints about this company . Do not use them and if you do , don’t expect any replies. They couldn’t care less.”

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Posted 5 years ago

“Don’t bother claiming..... Early June 2020... Sent a package.... a shirt sold on eBay.... damaged in transit by a (deliberate?) cigarette burn. Through the plastic bag and through two layers of the lovely Ralph Lauren shirt. Put a claim in for £19.00 as you are covered free up to £20.00 with each parcel. So it says... I submitted several photographs sent to me by my customer, put a claim in... 2 weeks+ later no reply. Then, on chasing up, an email from Nadia. Stated that my claim was rejected as it was “not covered”. So, I’m out of pocket and I have wasted at least an hour of my time contacting them, compiling the claim form and submitting 5 photos showing clear proof of wanton deliberate damage. This company is probably the most corrupt company in the UK and, judging by the amount of people complaining on here and other review websites, it rightly sums them up. Use at your peril. I am an ex customer from today”

Helpful Report

Posted 5 years ago

“Don’t bother claiming..... Early June 2020... Sent a package.... a shirt sold on eBay.... damaged in transit by a (deliberate?) cigarette burn. Through the plastic bag and through two layers of the lovely Ralph Lauren shirt. Put a claim in for £19.00 as you are covered free up to £20.00 with each parcel. So it says... I submitted several photographs sent to me by my customer, put a claim in... 2 weeks+ later no reply. Then, on chasing up, an email from Nadia. Stated that my claim was rejected as it was “not covered”. So, I’m out of pocket and I have wasted at least an hour of my time contacting them, compiling the claim form and submitting 5 photos showing clear proof of wanton deliberate damage. This company is probably the most corrupt company in the UK and, judging by the amount of people complaining on here and other review websites, it rightly sums them up. Use at your peril. I am an ex customer from today”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Myhermes Reviews

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