Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most disgraceful. 3 parcels collected and 3 parcels not even processed yet and customers complaining that they are already 1 day late. You have lost a loyal business customer, i will be moving to Royal Mail. Dont even think of sending anything, because if your parcel goes missing they have no one to chat to or phone. You can only talk to a live chat bot that will never connect you to a live agent. Below standard in this day and age. At least Royal Mail will be reliable! ***UPDATE*** Waited over 35 minutes 4 times and cut off from the call without being spoken to. I have sent 3 emails and not one has been answered either! A complete shambles of a company! They simply do not care about anything. I send around 200+ parcels a week and only the last week tried them with 5 parcels and all of them are late or lost. SO TRUST ME - They will lose your parcel or it will be delivered VERY late! It was the same last year when i tried them and i had to claim which was not made easy to get my money back. Pay the extra 5 or 10p for Royal Mail, they are reliable or Collect Plus.”

Helpful Report

Posted 5 years ago

“Package has gone missing. Not the first time this has happened.”

Helpful Report

Posted 5 years ago

“i took 41 parcels to a drop shop, labelled as provided by hermes online. next day they emailed saying they had issue wrong labels, expect delay.14 days later they start to be delivered, they relabelled with a 3-5 day label, not 1-2 days, or the 1-2days labell i paid for. i lost nearly £2000 of small plants, and had to refund most of my customers. use these again? tell others not to also.... be warned, spread the word - this is myhermes”

Helpful Report

Posted 5 years ago

“Sent the goods to address in another county. A new one was delivered and the next day the original one was received. Refused twice to return a mirror to Next. Said it was too big but he was the driver that dropped it off, Third delivery was lost. I would never recommend them and will try to avoid using them if possible”

Helpful Report

Posted 5 years ago

“None of the live channels work and they are only focused on tracking. It has been made as difficult as possible to get an insurance form for goods that have been badly damaged in transit. I have tired all three suggested methods of communication with no response other than automated nonsense.”

Helpful Report

Posted 5 years ago

“Two recent experiences: Ordered a collection for last Tuesday for something I sold on eBay. Tuesday came and went with no contact, then Wednesday... Finally gave up and took it to a drop-off point on the Thursday afternoon, which then took another 4 days to arrive at the buyer. Not bad for a 24 hour delivery service. Then bought something from Amazon with Prime next-day delivery. Just had a notification it had been received at the wrong distribution depot, so there are likely to be delays. If I never have to use this shambles of a company again it will be too soon. Don't be fooled by the lower parcel prices, pay a couple of quid more for someone else, that is a small price to pay for peace of mind and better service.”

Helpful Report

Posted 5 years ago

“According to Hermes they have had my parcel since 11th June but no delivery. Is this the norm for this company?”

Helpful Report

Posted 5 years ago

“Terrible company, beware! My parcel was due to be delivered. Throughout the day the time of this kept changing until eventually the delivery driver ran out of time. The tracking was updated saying the parcel would be delivered next day. This was not the case. Nor was it delivered the day after. Nor the day after. In fact there has been not even ONE attempted delivery of my package. Every time you want to contact them you have to go through their ridiculous Holly online assistant who just parrots back information that you already know. I had to contact Hermes five times in order to get any response. First they said they would look into it and get back to me. Then, finally, a week later, and only after me emailing again and again, they said the package was lost and I would just have to go back to the sender. Tough, there's nothing they can do. With the recent expose of Hermes selling packages at auction I find it interesting that a package can go from sitting in a van to be delivered to "lost". While, I accept that the pandemic has meant that response etc are slower it should not take multiple emails (many of which were ignored as it shows on the email chain they respond on) to get an answer. Nor should the pandemic magically cause packages to disappear from vans. Hermes are shoddy and if you have any choice (you often don't if you are the receiver) go for someone more reliable.”

Helpful Report

Posted 5 years ago

“would like to have given them no stars at all if i could. Can agree with every other comment but can add my courier refuses to deliver because we are a "security threat." Cant get any sort of response from HERMES or any explanation as to why. Seems wrong that a courier who is just too lazy to do her job can say things such as this. Why would big high street stores give their business to these people is just beyond me.”

Helpful Report

Posted 5 years ago

“I have had serious problems 5 times with Hermes. Parcel from USA of rare CD never arrived and hung around in Hermes warehouse for weeks. Twice people in the Netherlands tried to send parcel and never arrived. REcently UK firm tried to send and never arrived. Local Hermes rep maintains he doesnt know the address but its very clear; he lives nearby. . Hopeless; why use them?”

Helpful Report

Posted 5 years ago

“OMG so frustrating. Recieved email 2 different days to say parcel would be delivered. Nothing waited in both times. Phoned customer service just an automated message of no help what so ever. Put me off ordering online again. Shocking service.”

Helpful Report

Posted 5 years ago

“This is the most shocking service around. No way of contacting them. Emails online are no longer in use. Telephone number online is not in use. Found a number then spoke to a robot who does not allow you to speak to anyone and just gives you info on your parcel which you already know. Digital assistant doesn't launch on app or Web page and I've now not received my parcel for weeks and no way of getting hold of them. Shocking”

Helpful Report

Posted 5 years ago

“Avoid. Touch wood I've not yet had a parcel go missing, but I've had every other problem with them. The drivers sign for your parcels (pre-covid-19) Drivers dump parcels outside a block of flats. Drivers dump the sorry we missed you cards on the floor, in post box for wrong address or in the stairwell. Drivers rude or unresponsive to simple questions. There is one driver however who is good, and unfortunately I never got his name... He delivered on time, actually early, made sure I picked it up myself from outside my flat, and even smiled and joked about keeping distances. He's something of a rarity in that he worked for myhermes and is actually good at his job. But the rest of them... Appalling arse heads, the lot of them.”

Helpful Report

Posted 5 years ago

“Another (3rd in a row) Monday when Hermes courier decides to not deliver the parcel to my neighbourhood (Chiswick, London) It happens with the 2 previous ASOS parcel and today, another one from COS. They are not bothered to deliver anything on Sundays, even if they send an email with confirmation. But then you always receive the email: "we have missed you". Liars. The big problem are Mondays Always (if the package is scheduled to deliver on Monday) I receive a message at 12 am: Your friendly local courier will try to deliver between 19:00 and 21:00 today. After that there is an update after 9pm: "There's been a slight delay with your delivery, we'll get your parcel to you as soon as possible". Stop lying. Its so frustrating. 3rd week in a row the same issue !”

Helpful Report

Posted 5 years ago

“Absolutely diabolical! Just wanted to add my own bad review to all the rest for all the same reasons. I go know they go belly up and take their appalling employees with them.”

Helpful Report

Posted 5 years ago

“Worst company ever avoid. They tell you your parcel has been delivered and signed for which is an out right lie. Waited all day looking at my front window and no delivery even arrived let alone me signing for it. You can’t get hold of them Has they never pick up the phone and if they do you end up speaking to a robot. Same with the email they tell you they will respond to your query within 24 hours but nothing really happens”

Helpful Report

Posted 5 years ago

“Rubbish. Said they attempted delivery but they didn’t. Now can’t get hold of anyone to give a delivery day. Amazon tried but are being told by Hermes delivery was attempted. Now tracking just says on hold. Terrible service.”

Helpful Report

Posted 5 years ago

“Shocking company. They have stated that parcel was delivered. I sat and waited watching my front door and no parcel was delivered. Seems now they don't need to get a signature they just don't bother to deliver. This is the 3rd time this has happened to me”

Helpful Report

Posted 5 years ago

“Hermes are not delivering my parcels as they have childish couriers who cannot overcome their insecurities and grow up. A couriers job is to deliver parcels not hold grudges. If they can’t move on they shouldn’t be doing this job.”

Helpful Report

Posted 5 years ago

“Do not use them. Very unprofessional customer service. I have 5 orders problems, not even 1 has been solved.”

Helpful Report

Posted 5 years ago

Myhermes is rated 1.2 based on 7,030 reviews