Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

Write Your review

Tell us how Myhermes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What can I say that hasn't already been said, quite simply the most incompetent delivery service in the UK, even our " local friendly delivery person" says she won't buy from any company that uses Hermes to deliver, she says they treat the parcels appalling , seen them drop kicked ect. They had one parcel of mine on the van for eleven days, guy turns up one evening with it, claiming not to work for Hermes but was a friend of the courier who asked him to bring it as a favour, my latest parcel seems lost in the system, even more annoying because it was a heavily discounted black Friday deal that I simply can't afford to replace with the refund money. Why do company's use Hermes ? Because they are cheap, you pay peanuts and you get monkeys.”

Helpful Report

Posted 4 years ago

“Terrible lost £200 worth of car parts, but its listed as being collected by me so now I have to take these idiots to court”

Helpful Report

Posted 4 years ago

“Terrible customer service:No proper notice given of when the parcel was to be delivered: email sent at 3pm informing me before the parcel was "delivered" at 3.30pm by leaving it on a desk in the lobby. Of course, by the time I got home it was gone. Who leaves a parcel in a lobby of a building g of 88 flats and thinks that's a delivery? 'Chat' option doesn't give any details of when complaint will be dealt with or allow you to ask any other questions except the scripted ones.Awful service. Will not be ordering from Blackwells again as they use this unprofessional excuse for a company .”

Helpful Report

Posted 4 years ago

“Need to look who delivered parcel and if Hermes will cancel order parcel received marked fragile. So box all bust open and soaking. And left at door and delivery person had run off”

Helpful Report

Posted 4 years ago

“I'm only giving Hermes a 1 because you can't give a zero. No surprise! My delivery from Hermes hasn't turned up My delivery from Asda is now 2 days late. The person from Asda has told me that they are re-ordering my Shirts, despite Hermes saying that they have them ('We've just received your parcel from ASDA' and 'We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and we'll let you know once it's out for delivery') The Hermes online and phone service is appalling. The phone service number is wrong on the website, the automated person didn't recognise the tracking number from my email. The online 'chat' will not let you ask any questions other than the ones they set. The only reason that Hermes hasn't let me down is because they are so well renowned for being this bad (See the Joe Lycett programme on it) I wasn't expecting to receive the parcel on time, if at all.”

Helpful Report

Posted 4 years ago

“My Hermes - Parcel never arrived, no comms, totally shoddy service. Eventually had to have the goods refunded because supplier couldn't even replace as they were out of stock. WHY DOES ANYONE USE THIS COMPANY????? I will avoid buying from a supplier who uses them.”

Helpful Report

Posted 4 years ago

“I wish you had a no star option , what a dreadful company amazingly they managed to lose two parcels within weeks of each other both parcels with a monetary value of more than £100 . I wish when you buy online that they would inform you which delivery company they use , as if it was Hermes I would not order. No body to complain to about there horrendous service.”

Helpful Report

Posted 4 years ago

“Told the parcel had been delivered, sat watching the door and nothing......turned up the next day absolutely battered. Complained to Hermes and they did nothing. Package was ordered from John Lewis, why would such a great brand use such an abysmal one?”

Helpful Report

Posted 4 years ago

“Tracking does not work. 2 day delivery took over a month. Zero customer service. Stay away if at all possible.”

Helpful Report

Posted 4 years ago

“They steal parcels, pretend to deliver and then customer has to try and get the retailer to refund which takes ages”

Helpful Report

Posted 4 years ago

“I hate them”

Helpful Report

Posted 4 years ago

“possibly the worst service ever. I dread deliveries made via Hermes. I don't think a single delivery has ever been delivered on time as shown in Hermes' own tracking data. Pitiful.”

Helpful Report

Posted 4 years ago

“I bought an item online and it get lost they want me to contact the seller no one send me email regardless of the item bought online have get damaged. Don't trust if you buy something online make sure don't use them they will still it.”

Helpful Report

Posted 4 years ago

“I’m still waiting 48 hours after making a order for next day delivery which I paid for & to make things worse I can’t even track the parcel also being told that can’t find my address in theory or physically system keeps saying due to a problem in your area & nothing is going on in my area!”

Helpful Report

Posted 4 years ago

“Woeful service. Took three apparent attempts to deliver to me. Except I was in for the first two. No "sorry I missed you' card left. Clearly Hermes are telling Porkie pies. When my parcel did eventually turn up it was wet and soggy. Even though it wasn't raining.”

Helpful Report

Posted 4 years ago

“The hermes driver couldn’t find my house and after giving them detailed directions and my phone number no attempt was made to redeliver my parcel. Instead I received an email telling me it had been returned to the sender. A very amateurish company do not use!!”

Helpful Report

Posted 4 years ago

“They never delivered my parcel, didn’t even attempt it, company kept it as soon as it arrived to their depot. It never made it to a delivery status, let alone to my door! They are thieves! This has happened to multiple customers! Renowned for stealing parcels. surprised they haven’t been reported to trading standards. HERMES ARE THE WORST COMPANY EVER!!!! Do not use them”

Myhermes 1 star review on 7th December 2021

Helpful Report

Posted 4 years ago

“One parcels not delivered at all, one parcel I don't know what on earth happened to it, one tracking said it had been delivered when it had not, this was at a very late date, it eventually came back to me very late and in other packaging. Had one delivery to me and the item was broken. Will never use again. This was all around about the same time.”

Helpful Report

Posted 4 years ago

“Absolutely diabolical the level of service, I’m sorry I cannot register a zero rating. I’ve decided that before I make more online purchases I will enquire who the preferred courier is and if it’s Hermes I’ll cancel my order. Suggest you do the same.”

Helpful Report

Posted 4 years ago

“Cardboard package damaged. Contents damaged.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,030 reviews