Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are frequently unreliable, don’t deliver on the day they say they will, deliver to a neighbour but leave no card and my favourite; state they tried to deliver and that nobody was in when they have never been to the premises. I buy elsewhere when I know a retailer uses MyHermes.”

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Posted 4 years ago

“Lost a £50 parcel. Stupid people with stupid attitude and batty boys. I don't know what business they think they're running but they need to shut this bumbaclart down.”

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Posted 4 years ago

“I am very sick about my experience with Hermes. I ordered a collection from my address to be delivered to the receiver because I was returning and item. It was supposed tjj ohh be collected on the 7th of December. I sat at home all day waiting for the collection and nothing , I did the same thing on the 8th still no one came. I called on the 9th and spoke to someone who send a driver to come collection later on that day. It was a Thursday. On the Friday I tracked the parcel it said they didn’t receive it yet. So I called again and asked why I wasn’t getting updated. The person I spoke to said I was going to get a message within 24/48 hours. I understood it was a week end and today Monday the 13th of December I called again because the tracker isn’t still updated. I SPOKE TO SOME VERY RUDE AND SCARCASTIC. From the beginning I felt like he didn’t want to speak to me or something. His answers were very blant . I wish someone could listen to call and see how calm I was. I calmly waited for him to tell me that the parcel has gone missing. I asked him how come because it was collected late in the first place and it isn’t fair on me if my parcel is gone missing given the fact that I have been chasing them from the beginning. He said they were going to open an investigation. I asked to him to speak to a manager he said” THERE IS NO MANAGER OR SUPERVISOR FOR YOU SPEAK TO” I asked him he said I am going to hang up because I am repeating myself. I was like what do you mean I just want to understand what is going on. Hermes is real disappointment. A BIG DISAPPOINTMENT.THEY DONT EVEN DESERVE THE ONE START”

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Posted 4 years ago

“They are rubbish, absolutely useless!! They had 10 delivwry attempts and they still cant gwt inside de building, makes u laught of how stupid these couriers are!”

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Posted 4 years ago

“I have now had 3 Hermes deliveries recently all arriving later than expected and just deposited outside the door of my block of flats without ringing the flat bell or notifying me when the delivery was coming.The last delivery was supposed to be express and took 7 days to get to me.I have got to the stage that I don't want to order from companies that use Hermes.The service from them is abysmal”

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Posted 4 years ago

“They are a total joke. I paid for next day delivery and I needed my dress by Friday, they have delivered it to me on Sunday! Tried to contact them a million times to see where my parcel is, they only have a robot talking to you on the phone, no way to speak to a human being. I am so so so disappointed I will never use Hermes again. They kept my parcel in their hub for a few days with no way for me to find out why or maybe change delivery to collection because I really needed the dress for my Christmas party. I had to wear something else because of this. Unprofessional, unreliable, total disappointment. Do not use Hermes! You will get your parcel late or never! I would have given no stars at all!”

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Posted 4 years ago

“Sick of people using hermes. They just throw parcels anywhere . No card , no nothing . Can't find my parcel . My last parcel was inthe hedge 😡”

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Posted 4 years ago

“I never received my parcel while the status of the item has remained unchanged. I never had issues with other delivery companies. Customer service and live chat not useful too.”

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Posted 4 years ago

“Hermes delivery one of the worst delivery services in the UK do not trust them especially when you need next day delivery.”

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Posted 4 years ago

“They have had my parcel since 4th December and still no sign. Their app is useless and trying to contact them a waste of time - why any company uses them I don’t know . Not first time have had issues and when you get an email saying Hermes are delivering know 50/50 chance of it even arriving”

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Posted 4 years ago

“Always always delayed no excuses. Other couriers manage to be on time or early - not Hermes!”

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Posted 4 years ago

“Absolutely appalling. I get a notification saying Hermes has delivered my parcel and left it with a neighbour. The photo of the 'neighbour' is the courier's own house. He keeps my parcels until he's coming out my way to deliver to other customers. It happens constantly. Apparently it's too far for him to drive to me - a further 2 miles on from his nearest customer. Says I can always collect it from his house if I need it in a hurry! Gave him a parcel to return once, it was never delivered back to seller and I never saw the refund.”

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Posted 4 years ago

“As usual, after waiting many days, I found out that my item had been lost "lost in transit". Very bad company.”

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Posted 4 years ago

“Quite possibly the worst delivery company going. How they're still ik business I don't know, especially with all the videos of how badly their workers treat the parcels and how they are never able to keep proper track of their items even with their tracking services.”

Helpful Report

Posted 4 years ago

“This company is so bad. Always either deliver it to the wrong house or the parcel is lost. Can you not take the time to look at the address properly?? Also they lost my expensive and quite big parcel somewhere at their hub, get a few extra parcels during Christmas and lose their minds. They weren’t helpful about it either, you lost my parcel but I have to make enquiries and chase people about refunds and replacements ?? A mess.”

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Posted 4 years ago

“Two days in a row I have booked a return via Hermes as they were recommended by John Lewis. Two days in a row my Hermes driver has "collected" the parcel, without knocking at my door (and certainly hasn't taken the parcel). Absolutely unnecessary stress meaning I now have to book and wait for a 3rd collection with another company. Impossible to get hold of a real person to talk to, and the options they have on their website magically don't exist once you reach their chat bot, it just gives you tracking status. Strange that they have almost 5* reviews on trustpilot, however when you look at other websites they have 1*! Hermes need investigating and shutting down”

Helpful Report

Posted 4 years ago

“Received my package on the 1st December, attempted delivery 4 times including today, still no sign of package despite us apparently “not being home” and them posting a black photograph prooving they attempted delivery. They are full of sh*t and can’t be trusted. Website is an absolute joke with no direct way of getting in touch to complain or get updates. Pathetic”

Myhermes 1 star review on 10th December 2021

Helpful Report

Posted 4 years ago

“Where’s my parcels Hermes? Company needs investigation by a higher authority. No point repeating what others have said.”

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Posted 4 years ago

“Always packages going missing awful do not use useless no customer service no explanation awful do not use”

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Posted 4 years ago

“Easily the worst delivery company in the uk.why companies continue to use them is beyond my imagination.”

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Posted 4 years ago

Myhermes is rated 1.2 based on 7,030 reviews