Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WORST COMPANY EVER. THEY STOLED MY GIRLFRIEND PARCEL AND NO ONE PICKS UP THE PHONE. NEVER EVER USE THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!NEVER EVER!”

Helpful Report

Posted 4 years ago

“Contents of the package despite a full solid cardboard outer must have been dropped or thrown with some force to damage the contents I've tried to get through to Hermes to claim on the insurance I paid extra for. There's no one there except a machine. You can phone them on their very iffy £6 a minute premium line. Will ne er use again.”

Helpful Report

Posted 4 years ago

“The agent decided to deliver the parcel to the doorstep of the wrong house, photographed it in the hope that the buyer or seller would not recognise their mistake - the door was blue, when the customers is brown. The parcel is now missing. Hermes insist it's delivered despite my protestations and keep telling me it is '100% resolved'. Well, it is 100%, not. The customer does not have it, as you left it unattended on the threshold of the door of your choosing and not mine. You cannot ring or email Customer services and after several rounds of Digital Dorothy I am no nearer getting someone to understand that Delivered, means to the Customer. Absolutely, disgraceful service. If you value your time, do not use as you will spend forever trying to get a refund.”

Helpful Report

Posted 4 years ago

“My parcel is on priority delivery, which I’ve paid for! So why is it sitting in a depot and not out for delivery? OK you have sent me a message saying my parcel is delayed, that doesn’t help, it only adds to the frustration as you have not updated when this is now due for delivery. No doubt you’ll blame it on covid and Christmas. Not good enough, you should employ more staff and deliver the service I’ve paid for.”

Helpful Report

Posted 4 years ago

“I spend around 250 parcel with in 2 weeks and spend around 800 pounds try to contact with customer service no response no one answers call no one give me details of my parcel I can't believe how they exist on trust mark unbelievable wrost services”

Helpful Report

Posted 4 years ago

“The best I can hope for with my local hermes is that stuff arrives very, very late, often after I've already had a refund from the seller. Latest "delivery" was "out for delivery" for 4 days then suddenly became "undeliverable". Other couriers have no problem delivering on time. Why is hermes incapable of doing it? I'm shocked that hermes is an approved courier for amazon. I'm looking for alternatives as I'm sick of relying on a totally unreliable courier.”

Helpful Report

Posted 4 years ago

“No delivery, of item for Xmas present - 3 days later no change of status or contact. Chat says it's ..on track.. call centre can't recognise track no., even though chat can. Proper couriers have a response system. Can't remember how many bad experiences I've had with Hermes. Rubbish.”

Helpful Report

Posted 4 years ago

“Worst service I have ever come across. Your drivers are liars. I am expecting a delivery to my house today only to receive an ema while waiting at home for the item to say you attempt delivery to 'my business' (it is residential address not a business) but the business is closed. I am absolutely disgusted by your service. I want this resolving today but I have better chance of winning the lottery than speaking to a human being at hermes.”

Helpful Report

Posted 4 years ago

“The worst company ever seen”

Helpful Report

Posted 4 years ago

“I’ve been waiting a month for a hot tub delivery. Still no hot tub. Very poor service.”

Helpful Report

Posted 4 years ago

“If companies said they were using Hermes i would not be ordering from them. Currently waiting on items being delivered and Hermes tracking has not budged for over 10 days now. Xmas presents and Xmas cards which are going to arrive too late if at all. Not the first time I have had problems with Hermes either, I have previously had them saying item delivered when no attempt has been made to deliver. I have had my letterbox smashed with them forcing a parcel through that obviously didnt fit and despite cctv evidence they denied the damage had been caused by their delivery driver and refused to take responsibility leaving me to foot the bill for a new letterbox. Not a reliable or trustworthy company with zero customer service. I will be asking companies in future who they use for delivery and will avoid if Hermes is their delivery service. Should be called Herpes and avoided like the plague”

Helpful Report

Posted 4 years ago

“This is a terrible service. If everything goes well, then fine, but if something goes wrong, as it often does, there is literally no one to available to contact through any means: phone, chat, social media, are all just loops with no human being to trouble shoot or problem solve. Most recent situation is my package has been lost by a parcel shop but Hermes says it was delivered four days ago and there's no way to file a complaint or lost item report or anything. I've also had packages sent to my parcel shop that mysteriously are returned to sender, even though I regularly go to the parcel shop to collect. Also have had items just lost in the ether and no one knows what happened and no one to complain to or report missing item too. Just appalling service. As you can see by their rating, which is 1 out of 5 and even that's more than they deserve!”

Helpful Report

Posted 4 years ago

“I personally wouldn’t give this company one star, they have regularly failed to deliver on time throughout the year, amazon have refunded many orders that were out of time for delivery and then about a week later the delivery is left outside the wrong address, I get notification of a delivery and it gets delivered a week after, if a company ever advises they use Hermes I now refuse to order unless they offer a different carrier, Hermes are truly terrible no idea why they continue in business”

Helpful Report

Posted 4 years ago

“Avoid ordering from any company that uses Hermes to deliver. We had 10 or more orders that have failed to be delivered despite Hermes saying they have the goods and someone being at home to take delivery. Each time our orders get cancelled and not by us”

Helpful Report

Posted 4 years ago

“Would give zero stars. You should be out of business, I’m leaving negative reviews on every site.”

Helpful Report

Posted 4 years ago

“2 orders placed with ASOS, both times tracking has said 'tried to deliver parcels but nobody at this address'. Complete lies as I have been at home both times (took time off work) its my Son's Xmas present. No way to speak to a human as its AI lead. No way to find out if they have gone to wrong address. ASOS just as bad, dreadful companies both of them.”

Helpful Report

Posted 4 years ago

“A NIGHTMARE...waiting for our 11 boxes since the end of July. Awful customer service impossible to speak to them. One week they open a claim for loss and the day after the close it saying the box have been found. Then they open the claim again, and again they close it. 5 months of hell, our family belongings....gone somewhere and the company doesn't even try to contact me to solve the problem. You book a call and they call you whenever they want or they don't call you at all. They never reply to my mails. DO NOT USE THEM!”

Helpful Report

Posted 4 years ago

“I had to return 2 parcels back to Amazon via Hermes and 1 parcel to eBay via Royal Mail. That day i was not home but my wife Your man who was asked to pick up 2 Amazon parcels came to my home and he picked up 3 parcels. The Amazon parcels returned. But i don't know what happened to eBay one I would like to get my 3rd parcel back as it was not belong to Hermes to return. It was belong to Royal Mail He left a card with 8 digit code: 59139738 Card is attached And eBay return label also”

Helpful Report

Posted 4 years ago

“This is without doubt the worst company I have ever come across. Customer service is NON existent. There is simply no way you can get in touch with anybody at all. Tracking a parcel is not informative or helpful. How on earth do these lot even survive? I have now stopped using any companies that use Hermes. Without doubt - the WORST company I have ever used!! Do NOT USE”

Helpful Report

Posted 4 years ago

“Avoid if you can. Always have an issue with hermes. Either delivering to the wrong place, or not at all. Countless 'lost in transit' packages. False delivery times, and ofcourse, extremely poor customer service.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,030 reviews