Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

Write Your review

Tell us how Myhermes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They failed to deliver when I paid £5 for overnight delivery. 6 days on I’m still waiting. Tracking tells me it’s delayed. Where why when????”

Myhermes 1 star review on 23rd December 2021

Helpful Report

Posted 4 years ago

“Delivery drivers can't read addresses. Multiple parcels delivered to wrong addresses, company impossible to get hold of. Worse company ever.”

Helpful Report

Posted 4 years ago

“Worst company ever. Someone tell me how they still in business.”

Helpful Report

Posted 4 years ago

“Dreadful service, lost parcels and a kack tracking system.”

Helpful Report

Posted 4 years ago

“This is the first and positively the last time that I'll use this business. Having paid great attention to the size and weight limits detailed on the Hermes website, I put my parcel on the back seat of my car and delivered it to my nearest drop-off point. Next day, the Hermes tracking tool reported that my parcel was 'out for delivery' and that my parcel was 'bigger than expected' and needed a specialist Hermes courier. Utter tripe and nonsense. The website provides absolutely no help, the virtual assistant can only send me back to where I started with the online tracking tool and it's impossible to contact or speak to anyone. The tracking message is unchanged after 4 days. I've had a few poor customer service experiences in my time but nothing that comes close to the appalling experience with Hermes. I made a huge error to use Hermes and if you're still reading my comment, I sincerely hope it's not too late for you to avoid making the same mistake.”

Helpful Report

Posted 4 years ago

“Unfortunately my son’s Christmas present a PlayStation Vr disappeared in their depo! I purchased this nice and early so that I could get one in time for Christmas but that wasn’t to be. So did a expensive watch also lost! Yet the non expensive clothing items I have bought have been delivered without any issues, strange! I can’t help but think that It is not safe to send any expensive items because these items just vanish without a trace. I did get my money back but no apologies or explanation to the whereabouts of my items, I would have preferred Hermes to investigate this and track my missing items but that didn’t happen. I do think Hermes needs to look into the conduct of staff working for them and put in place a better customer support network because you can not speak to anyone apart from a robot who has a problem understanding numbers given to it when you are asked for your tracking number. Thanks a lot Hermes for the disappointment you have caused to my son on Christmas Day.”

Helpful Report

Posted 4 years ago

“Some Road Incident ! Hermes tracker states they could not deliver due to a ‘ road incident ‘ That was 4 days ago. Parcel is now 10 days late despite me having paid extra for 2 day delivery. Avoid like the plague and any sellers using them. Re-ordered my purchase with another seller and arrived by DHL within 2 days ! - saved my Christmas. Well done DHL !”

Helpful Report

Posted 4 years ago

“I got an order as part of a Christmas present which was ordered 12/12 and had no further info provided. I don't mind delays but being told they're happening is a good step to take, and I never heard anything from Hermes for a week. After contacting the seller out of hours I was provided an update saying delivery would be attempted between 19:00 - 21:00 on 20/12. Delivery was apparently attempted twice while I was in the house so I don't know if they've employed members of the USS Enterprise to phase into my house without noticing, only to find out they had told me they were unable to deliver at 21:17 the same day. I've had no further word and I'm looking to cancel my order. Please do yourself a favour and avoid them like the bubonic plague.”

Myhermes 1 star review on 22nd December 2021

Helpful Report

Posted 4 years ago

“Just joined a fb group of over 12k people who have/are having problems with Hermes- especially right now around xmas. It seems plenty of xmas presents won’t be delivered in time including mine- been left on a delayed note. I hope this year more people will say something so the company will change! Avoid! And sellers please stop using Hermes!!”

Helpful Report

Posted 4 years ago

“Local driver, WR7 4RR tells us that he has tried to deliver but nobody in. Several of us have CCTV . He has been nowhere near. Whst id happening to our parcels?”

Helpful Report

Posted 4 years ago

“Bad experience is putting it mildly. The business model and operation of this company is so bad I don’t know how they haven’t been forcibly shut down. Customer service is mostly bots, if you do manage to speak to someone (you’ll have to do the legwork to get a number because they don’t publish it on their website- warning sign!) you won’t get very far. There is no telecommunications between departments, everything done via email- so good luck with an urgent complaint! They constantly need badgering to get their finger out and even when they finally do they fail to deliver (literally) and you’re back to square one. They have had my parcel for 2 weeks - it was on a next day delivery- do they care? Of course not, the company is so disjointed there is no accountability. Heading into their official complaints procedure but if its dealt with the Hermes way, I imagine I will need to take my complaint to the Postal redress service. Cannot stress enough how much you should avoid this company!”

Helpful Report

Posted 4 years ago

“Gutted I had to give them even 1 star ... waited 4 days now for a next day delivery .. dont give me rubbish that it's Christmas and your busy cos its 52 weeks in the making you knew it was coming ... it happens all the time your a joke of a courier company and should be put out of business that would save a lot of people the heartache of having to deal with you company”

Helpful Report

Posted 4 years ago

“It is my opinion that 2 parcels I sent on 7th Dec 2021 were stolen by Hermes or their representative. Hermes Customers Services are just as culpable and are useless to say the least. Please stop using Hermes. I will never buy from sellers who ship with this company.”

Helpful Report

Posted 4 years ago

“Woeful. Been at the depot for 6 days now.”

Helpful Report

Posted 4 years ago

“Driver did not ring or knock, left a card which had not been filled in. Card No. not recognosed by Hermes. Can not contact. Previous problems too. No card, parcel left randomly a few doors away. Also a parcel for a neighbour containing restricted items (kitchen Knives) left on the door step to our shop in the middle of town! Delivery for a neighbour (2 large & heavy boxes) left on my doorstep when I was out even though the neighbour was in. Completly irresponsible & incompedent bumbling idiots!”

Helpful Report

Posted 4 years ago

“WORST DELIVERY COMPANY!!! PARCEL DELAY, OK! Trying to get help and find why it’s been delayed but you can only chat to the s***** digital agent repeating exactly the same thing. -10 ⭐️”

Helpful Report

Posted 4 years ago

“As always, they cannot handle the workload around Christmas time. It's been 4 days since they collected from the local pick-up point. The shop isn't taking anymore parcels until the backlog is cleared as it's a fire and safety hazard for them. They maybe cheaper, but cheap is not always best. Ridiculous and very unprofessional company.”

Helpful Report

Posted 4 years ago

“i dont got my parcel , and i checked the entire building , i was home at that hour but nobody use the intercom or the door, never use them service's ever”

Helpful Report

Posted 4 years ago

“Hermes UK ... how can 1 of your drivers say i wasnt home when i watched him sat in his car taking pictures of my parcels with my fence CLEARLY in the picture then turn around and drive off, your an absolute joke and i intend to take this to higher places, its about time you lost ya license and got shut down !!!!!!!! The only reason you have 1 star is that 0 isnt an option”

Helpful Report

Posted 4 years ago

“The worst delivery company I have ever had the pleasure to deal with. Being told they have tried to deliver a parcel 4 Times now and no one has been there when the delivery address is to a business centre with a receptionist until late. Then you try get hold of them and You can't.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,030 reviews