Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company like the plague. Never deliver when they say, the couriers lie about trying to deliver saying recipient is not in when they are. DO NOT USE THIS COMPANY THEY ARE ****”

Helpful Report

Posted 6 years ago

“Dreadful. No customer service whatsoever - no telephone number, just a "holly chat" where all you ever get is " We're expecting your parcel". The customer feedback audaciously assumes they have delivered your parcel - there is no option to say you have no idea what happened to it and have no way of finding out either. The Computer Says No. Avoid them like the plague!”

Helpful Report

Posted 6 years ago

“To anyone reading this review DO NOT USE HERMES.If you are buying on line check the courier the company is using.If they use hermes do not buy!”

Helpful Report

Posted 6 years ago

“I am beyond angry with Hermes you have ruined my Xmas 5 parcels have gone missing and proof of some dodgy signatures in the middle of the day when me and my partner are at work.I am contacting the press as this is absolutely daylight thieving and Hermes must be ware this is happening as there is no way of contacting them.i need someone from Hermes to contact me ASAP we live in a very quiet village with no thieves except for Hermes and parcels from other organisations are always safely received except from Hermes no phone for Hermes to contact the chat line confirms delivery by showing you the scribbled signature This company should be banned and I will not rest until I have a proper explanation of the Hermes person forging a non existent signature You have ruined my Xmas and left me out of pocket Bunch of thieves😡”

Helpful Report

Posted 6 years ago

“I received an email saying that my parcel had been delivered after a week waiting. My family and I were in at the time and I rushed downstairs to see where it had been delivered. There was no note. The email said it had been delivered to a safe place even though I hadn’t stated there was a safe place. There’s no way to contact Hermes and I’ve been in a call queue with John Lewis for over an hour. Very very frustrating.”

Helpful Report

Posted 6 years ago

“Driver forged my signature and items marked as delivered when not. The items were from Debenhams.”

Helpful Report

Posted 6 years ago

“I have been waiting over a week now for my deliveries, apparently one was signed for and delivered....(forged signature) 4 times i have had the same email to say they are out for delivery, I have been home each time and nothing has appeared. Within these packages are Christmas gifts for my family which i will not have on time or at all. Hermes are the worst delivery company out there, do not use!”

Helpful Report

Posted 6 years ago

“Absolute joke of a company. Courier has had parcel since 14/12/2019. Keep getting told to wait another 24 hours every day while they investigate. Customer service is the worst I have ever encountered. The only way to speak to some one is by lengthy automated chat and once finally through to a human you just get told to wait 24 hours. I honestly don't know how this company is still in business. They are basically parcel theives.”

Helpful Report

Posted 6 years ago

“Ordered and payed for next day delivery and was given a time slot for today 12:00 - 2:00pm, half 4 and it still hasn’t arrived. I understand it’s a busy period but as I payed for next day delivery it should be here?”

Helpful Report

Posted 6 years ago

“I sent a parcel on 12/12/19 on tracking it today I find it's been sitting at the local depot near address for 8 days and dont know when it's going to be delivered Its disgusting that you are unable to speak to anyone but fobbed off with an automatic chat line which is useless”

Helpful Report

Posted 6 years ago

“Hermes say they delivered my parcel but it has not been delivered. They do not have anyone to talk to and they have a live chat service with people that can not help as they are reading of cue cards. They are now telling me they will launch another investigation and i will have result in 72 hours. this is the second time i have had to do this. they have no idea what they are doing there service is beyond bad and there customers mean nothing to the. DO NOT USE THIS COMPANY !!!!!!”

Helpful Report

Posted 6 years ago

“Hermes admit losing Liz Earle Handwash yet won’t pay compensation. They say it’s a tracked service but have no idea where the item went missing. The list of items they won’t compensate for is ridiculous see below. Items What you can and can't send We have listed below Non Compensation Items and Prohibited Items. Non Compensation Items We have listed below Non Compensation Items. Non Compensation Items are goods which Hermes will carry but, are sent at your own risk. Hermes will not compensate you for loss, damage or late delivery of Non Compensation Items. Badly packaged BADLY PACKAGED China CHINA Furniture FURNITURE Glass GLASS ITEMS Instruments INSTRUMENTS Electronics TV'S AND MONITORS Negotiable Documents NEGOTIABLE DOCUMENTS Strapped items STRAPPED ITEMS Jewellery JEWELLERY OVER £250 VIEW FULL LIST OF EXCLUDED ITEMS Prohibited items We have listed below Prohibited Items. Prohibited Items are goods which Hermes will not carry. Hermes will not compensate you for loss, damage or late delivery of Prohibited Items. If any Prohibited Items are found in our delivery network we will dispose of them. Please refer to our Terms and Conditions. Dangerous goods DANGEROUS GOODS Batteries BATTERIES Explosives EXPLOSIVES Explosives DRUGS Filth FILTH Live animals LIVE ANIMALS Fragrance FRAGRANCE Vehicle parts VEHICLE PARTS Sharp instruments SHARP INSTRUMENTS Paint PAINT Weapons WEAPONS Liquids LIQUIDS VIEW FULL LIST OF PROHIBITED ITEMS Full list of excluded items Excluded Items are goods which Hermes will carry but, are sent at your own risk. Hermes will not compensate you for loss, damage or late delivery of Non Compensation Items. All items that have been badly packaged All tickets or passes (e.g. for travel or events) Antiques (objects over 100 years old) Any dangerous, hazardous, perishable or prohibited goods Articles made largely or wholly of gold, silver or other precious metals Bankers' drafts Bearer securities including share warrants Bonds or relative coupons un-franked postage or revenue stamps (except a revenue stamp embossed or impressed on an instrument which has been executed) Cameras and lenses Ceramic or composite items of any description including without limitation mirrored items, crystal, ceramics, porcelain, plaster, marble, china, stone, slate, resin, granite, concrete (or any item containing these materials) Cheques or dividend warrants which are uncrossed and made payable to the bearer Chilled and frozen food Coupons, vouchers, tokens or stamps Credit cards and debit cards Currency notes or coins Diamonds and other precious stones with a value in excess of £250 Documentation (such as medical, employment, property or commercial records) Fossils, stones, stoneware Furniture (unless flat packed and safely packaged) Glass items or fragile items that contain glass parts (including kitchen appliances) Human and animal remains (including, without limitation, ashes) Items which can be exchanged by themselves or with any other item for money or goods or services Items which have been strapped together Jewellery with a value over £250 or antique items Kitchen appliances (e.g. white goods or electronic equipment with fragile/glass parts) Laptops Lighting equipment and light bulbs Liquids or items contained in glass or ceramics – Please note ALL liquids are prohibited Lottery tickets, scratch cards or similar Marble or any stone derivative Memorabilia, photographs, signed items and vinyl records Musical instruments (including their cases or suitcases when used as external packaging) National insurance stamps Negotiable and Identification documents (including passports, driving licenses etc.) Paintings, prints or canvases Perishable food/goods Plants, seeds, flowers and plant derivatives Real fur Resin, amber and composite items Scripts or subscription certificates SIM cards Spectacles and optical equipment (e.g. telescopes or binoculars) Tobacco and tobacco products TVs and monitors Uncrossed postal orders which do not state to whom they are to be paid Watches over £250 or antique items Full list of prohibited items Prohibited Items are goods which Hermes will not carry. Hermes will not compensate you for loss, damage or late delivery of Prohibited Items. If any of the following items are found in our delivery network we will dispose of them. Please refer to our Terms & Conditions All Toxic Substances are prohibited – Such as Arsenic; Beryllium; Cyanide; Fluorine; Hydrogen Selenide; Infectious Substances containing Micro-Organisms or their Toxins which are known to cause (or are suspected of causing) disease: Mercury; Mercury Salts; Mustard Gas; Nitrobenzene; Nitrogen Dioxide; Pesticides; Serum and Vaccines All liquids are prohibited – Including Gels, Creams, Pastes, Lotions and Oils Batteries (such as lithium batteries) – Unless included with the equipment they power Drugs – Any medicinal, narcotic or psychoactive substance controlled under the UK’s current Misuse of Drugs legislations Gardening and household tools – Unless they are properly protected Illegal items – Goods which are illegal, the carriage of which is illegal, or the supply of which to the recipient is illegal Magnetised material – With a magnetic field strength of 0.159A/m or more at a distance of 2.1m from the outside of the package Miscellaneous manufactured articles – Goods made in foreign prisons, except those imported for non-commercial purpose of a kind not manufactured in the United Kingdom, or those in transit Misleading endorsements – Parcels must not bear words, marks or designs which are unauthorised and which may reasonably lead the recipient to believe it has been sent On Her Majesty's Service Oxidising substances and organic peroxide – These are substances such as disinfectants and may cause or contribute to combustion of other substances. They may also be liable to explosive decomposition, react dangerously with other substances and injure health. For example: Bromides; Chlorates; Components of Fibreglass Repair Kits; Disinfectants; Nitrates; Per Chlorates; Permanganates and Peroxides Paints and inks – Both solvent and water-based products are prohibited, this also includes varnishes (including nail varnish), enamels and similar substances Pathogens – Things that can cause disease, such as a virus. Pathogens in the Risk Group 4 and selected Risk Group 3 listed in Schedule 9, Part 5 of the latest edition of the Control of Substances Hazardous to Health Regulations are prohibited. For example: Clinical; Environmental and Medical Waste; Ebola and Anthrax Perfumes and aftershaves – As well as being classed as liquids, these are flammable and are prohibited Pesticides – Any chemical that is used to kill pests and insects. Poisonous (toxic) and infectious substances – Substances that are liable to cause death or injury if swallowed or inhaled, or by skin contact Pressurised containers – Such Aerosols, Oxygen Tanks or Fire Extinguishers Radioactive materials – Radioactive materials and samples that are classified as radioactive using Table 2–12 of the latest edition of the International Civil Aviation Organisations' (ICAO) Technical Instructions. For example: Fissile Material; (Uranium 235, etc); Radioactive Waste Material; Thorium or Uranium Ores, etc. Sharp instruments – Including Knives, Scissors and Axes UN2814 or UN2900 Infectious substances – These are classified at Division 6.2 of the 2005–2006 Edition Technical Instructions for the Safe Transport of Dangerous Goods by Air published by International Civil Aviation Organisation, (ICAO) Vehicle parts – Parts which are over our weight limit (15kg) or that are outside of our dimension limits. We also exclude any parts that contain liquids Weapons and replica weapons – Including decorative, deactivated or air powered weapons”

Helpful Report

Posted 6 years ago

“They have no solutions, only problems.”

Helpful Report

Posted 6 years ago

“If I could give No stars I would. This is really the worst delivery company in the UK. I am surprised that ASOS continue to use them when they never deliver on time even though its meant to be next day delivery. I had a delivery due on Friday that contained christmas presents for my family and it has still not been delivered and now I am concerned I wpn't have it for Christmas. I just spent hours trying to talk to someone who cannot give me a contact number for the hub as "they dont have one". A lot of nonsense. Companies really need to stop using Hermes as a delivery company.”

Helpful Report

Posted 6 years ago

“If I could rate this delivery service no stars, I would. Absolutely appalling customer service and the couriers and online advisors might as well not go to work. I waited 55mins to speak to an online advisor and once connected the advisor closed the chat straight away. Deliveries are never on time and just an over all disgrace of a company.”

Helpful Report

Posted 6 years ago

“Absolute sham my parcel was 3 days out for delivery and then it has been delivered to someone else goodness knows where so thanks alot Hermes my kids now don't have their Christmas Eve presents as someone else has them. I phoned and gave my number for courier to call when near and also extra address details and you still fudged it up. If you want your package forget it. Customer service is a waste of time as the chat bot decides whether or not to connect you. Appalling service. Now I have to battle to either get my items or a refund. Avoid Hermes couriers if you can”

Helpful Report

Posted 6 years ago

“This is the worst delivery courier in the UK. I was waiting for my orders (from 2 separate companies) to be delivered on 22/12/19 (paid for next day delivery). The tracking states 'It's with us', but no further update until now (23/12). I understand this is a busy period and would accept the delay, but to lie about the delivery update is something else...!!!The courier contacted me on 1 of the orders on 23/12 and stated they attempted to deliver, but they did not want to leave the parcel unattended (there was no requirement for a signature!). This is nonsense, as I was in all day waiting for a delivery, there was no update on the tracking (none until now) and no calling card! So when did you actually attempt to deliver when other times you are more than happy to throw the parcel in a bin or on a wet grass when not in. Why lie?!”

Helpful Report

Posted 6 years ago

“What went wrong ? Every thing.. this must be the most cowboy delivery service in the world.. I've had nothing but false dawns, from there lying fictitious tracking number to them saying it was delivered on 21st December at 13.00hrs absolutely lies as played back cctv not a Christian past the door.. AVOID THIS OUTFIT AT ALL TIMES !!”

Helpful Report

Posted 6 years ago

“Sent a return parcel on 27 November 2019 via Hermes local collection point. Receipt Acknowledged on same day that return was on its way with courier. Still with the courier 23rd December 2019 nearly 4 weeks later.Still awaiting delivery. Diabolical service. Avoid at all costs.”

Helpful Report

Posted 6 years ago

“Had an email from Hermes saying parcel was delivered at 21.28 on Sunday. I read the email at 21.30 so went to check the front door and the back porch for the parcel - nothing. Hermes customer service number just keeps referring me back to the website and their digital assistant is just as useless. Currently on hold with Kurt Geiger (21 minutes so far).”

Helpful Report

Posted 6 years ago

Myhermes is rated 1.2 based on 7,030 reviews