Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gave one star because zero was not an option. Two different deliveries just left in front of my door which is a few feet from the street. I could of added a safe place if they had sent me an email but it turned up after the delivery. Currently waiting for another parcel, I have a 4 hour slot for delivery but that was two days ago. No way to contact anyone at this company. They must be really cheap as there can be no other reason to use them.”

Helpful Report

Posted 6 years ago

“Paid for next day delivery and got a message from Hermes to say there was a problem but would get my parcel on the move again in the next 24hours, 6 days I have been waiting for my parcel with no further updates, impossible to speak to any Human at Hermes, total disgrace of a company, reading reviews no idea why this company is still operating, hopefully they will put out of business, consumers deserve better”

Helpful Report

Posted 6 years ago

“3 delivery attempts failed all 3 times I was home no card left by the delivery driver because nobody actually attempted delivery. My parcel was then sent back to where I had ordered from I just hope that I don’t have to use Hermes again EVER!”

Helpful Report

Posted 6 years ago

“I always have a feeling of dread when I see that hermes is involved. The latest has a message from there tracking system that says "There was an issue whilst your package was in transit" and then it hasn't moved in a week from their original depot. It's probably a euphemism for lost or more likely damaged,. Only one in the last 5 transactions involving Hermes has been without issues. DPD is streets ahead”

Helpful Report

Posted 6 years ago

“Hermes courier fraudulently signed for my parcel and said it was delivered when it wasn't! The signature given is not mine this is illegal!”

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Posted 6 years ago

“Awful. Unreliable. Shambolic”

Helpful Report

Posted 6 years ago

“Did not receive the dolls house That was ordered for my granddaughter this Christmas it was her main present said they had left it in porch.Do not have porch to leave it in also was at home when it was supposed to have been delivered.Customer service is bad.Will not get refund off company we bought it from till Hermes has investigated.I suggest the company read the reviews on here.My granddaughter will not be getting her dolls house because studio are now out of stock and we haven’t the money to buy again.Who does that at Christmas.Disgusted”

Helpful Report

Posted 6 years ago

“Two parcels, containing Christmas presents, lost. Previously parcel sent, not delivered and left on my doorstep without a word of explanation. Hermes are UNCONTACTABLE. Waited 55 min on friendly chatline to get message "your chat has been terminated". Before you leave a parcel with Hermes be certain that you are not bothered if it never arrives.”

Helpful Report

Posted 6 years ago

“I paid for next day delivery... without realising the courier was Hermes. True to form I have waited in all day and nothing has been delivered. I haven't heard a good word about Hermes and this is the second occasion in as many weeks they have failed to deliver.”

Helpful Report

Posted 6 years ago

“Appalling company. Delivery signature faked and FatFace parcel left outside. No one buzzed or knocked the door. The fortnight before, Hermes failed to pick up a return collection for 7 working days running (despite Amazon repeatedly arranging it). Impossible to talk to anyone at the company. Their automated telephone number tells you to use live chat or email. Live chat is an automated bot that states the same scripted messages over and over. The email address listed online bounced back as it was no longer in use. I would give this company zero stars if I could.”

Helpful Report

Posted 6 years ago

“Worst courier ever. I distinctly avoid using and company that opts to use them for delivery. Every single time they don’t deliver, despite me PAYING FOR NEXT DAY DELIVERY! no apology, no reason why it wasn’t delivered, just generic message that there’s been a problem with the order! Also, they charge to deliver to a local shop. I work in the week so pay for weekend delivery, if they fail to make that delivery without any good reason then the very least they should offer is to drop the parcel to a local shop, free of charge, so that I can go out of my way to collect it during the week. There have been many occasions where I’ve waited in all day and have not had my parcel delivered. I’d say over 9 out of 10 times. It’s mentioned, I now avoid using companies who opt to use Hermes, and accidentally made the mistake for an order supposedly being delivered today... it hasn’t turned up... shock. Avoid Hermes at all costs and hopefully they will go bust through lack Of custom.”

Helpful Report

Posted 6 years ago

“I’ve cancelled my simply be account soley because of your delivery service. If I ask for home delivery I’m always home. The parcel isn’t delivered but I get an email saying they missed me. Lies! I change and order the parcel to my work address which is open from 8.30am until 8pm. Email always says they will deliver between 7pm and 9pm. TO A BUSINESS ADDRESS! Needless to say I dont get my parcel. I had to wait a week and a half to finally get my parcel at work! Today I’m home and wanted to order a few extras fir Christmas. It’s 22nd December and I’m home. Delivery email states 3pm until 5pm. I call simply be at 5pm-as there’s no way to speak to anyone at Hermes-they call Hermes. Apparently there was a ‘major incident’ in Erith and they couldn’t deliver! A major incident that the internet and local bus company knows nothing about as the main road the courier would need to drive down to get to my house still has buses running along it! So-because of your company Simply Be loses me as a customer. I will never knowingly use you so you lose a customer. I put an honest review on trustpilot which I sincerely hope loses you more customers! They could have delivered the parcel to the local pick up point which is Londis at Alford Road Erith. I could have got off the bus after work tomorrow-admittedly a pain which is why I didn’t do it-but it’s all too much trouble. I’ve told Simply Be to get the courier to return the parcel to them. Credit my account and then close it. I will take my money and have to go shopping to replace the items I’d ordered. Sort your lying couriers out Hermes! The estate I live on isn’t well signposted and people hate delivering here but you know what? I’m a customer and I pay money and the signage isn’t my fault. If they’d just called me I could have given directions or come outside to meet the courier. This is a lose lose situation. But you need to sort this out. Good service gets you a few compliments. Bad service? People tell EVERYONE!! And after all these problems that’s exactly what I’ll do! Merry Christmas Hermes you’ve increased ASDA and Marks and Spencer’s profits cos that’s where I’ll be taking my money to replace the goods I ordered that your courier COULDNT BR BOTHERED TO DELIVER!!!!!!!!”

Helpful Report

Posted 6 years ago

“Worst delivery company ever. Had two parcels go missing. Most recently they have had my parcel since Monday, apparently attempted delivery on FRIDAY (lies - I have CCTV and they didn’t) and still no parcel. That you have to wait for 30+ to chat to a human via a web app adds insult to injury. No idea how they’re still in business.”

Helpful Report

Posted 6 years ago

“The carrier is Hermes via Parcels2Go. Tracked my parcels through the P2G site to find a message, "Failed-Query with Address" Had many parcels delivered to my address previously with DPD and P2Go and other companies. Never before had an address query or failure. Seems Hermes are using this message when their system is overloaded, to delay delivery? Phoned the P2Go help centre and was told the driver couldn't find my address. Strange that, as our house and road are almost 100 years old. Our Christmas presents etc will probably now not arrive until after the 25th of December 2019. Not Impressed by Hermes.”

Helpful Report

Posted 6 years ago

“Have been waiting a week for a parcel the driver not only delivered to wrong address but also signed for the parcel thank goodness the occupant came round to my house”

Helpful Report

Posted 6 years ago

“Two deliveries have gone missing. One was apparently signed for and delivered to me and the other was attempted to be delivered. We have CCTV and this show no deliveries or attempted deliveries on the days concerned. Also no calling card left for the supposed attempted delivery. Cannot speak to an actual person so am waiting for emails to be replied to.”

Helpful Report

Posted 6 years ago

“I live in a block of flats and we're not supposed to let delivery people in for security reasons. I've had one or two issues before with this so I try to be careful. I asked him politely how he managed to get in and he took offence and became rude, and gave me a really nasty glare, then told me huffily that someone had let him in. He's an idiot. His attitude made me laugh. He must have a miserable life with such a negative outlook.”

Helpful Report

Posted 6 years ago

“Absolute joke of a delivery company. Ordered an item online, on day of delivery by Hermes I was home, they never even tried knocking on the door and dumped the parcel in our driveway. On opening the parcel found the item was broken. As per instructions from the company I ordered from I returned the broken item to their store. They sent a replacement out a few days later... again, I was home, no knock on the door, dumped in driveway, broken product. Returned item yet again and this time refused to be sent another item instead requesting a refund. I’m now out of pocket due to cost of having to return two items (had to catch bus to nearest store to return on two occasions) and waiting for the refund to appear in my account just days before Christmas when I need to by an alternative item. Hermes customer service have been completely useless other than saying my complaint has been referred to the drivers “area manager” to speak with the driver. It’s clear the driver has no care for customers items and no amount of “talking to then” will resolve anything”

Helpful Report

Posted 6 years ago

“Had an email to say my parcel had been delivered. I had been in all day and it wasn't delivered. Had to ring the company I'd ordered my parcel from. Waiting for a refund now but I wanted item which is now out of stock. Hermes are liars they did not deliver it at all!!!”

Helpful Report

Posted 6 years ago

“Rubbish delivery firm. Twice now my wife's parcel's have been delivered to the wrong address on our road. When contact was made with company we bought the stuff from WE had to do the chasing while they waited to hear from Hermes about where it had been delivered. Took 2 weeks for Hermes to confirm the parcel was LOST. It wasnt, your muppet drivers delivered to wrong address. Came home today to find my wife's Christmas present which was a very expensive coat had been left in my landfill waste bin with all my stinking rubbish. Customer service is also non existent as you cant speak to anyone. Surprised this company is still in business as they are rubbish at what they are paid to do.”

Helpful Report

Posted 6 years ago

Myhermes is rated 1.2 based on 7,030 reviews