Myntra Reviews

Name: Myntra
Rating: 1.39

1.4 Rating 144 Reviews

8 %

of reviewers recommend Myntra

Company Reviews

Questions

Metrics

1.4

Based on 144 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 39%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Aditi Rajput

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Anonymous // 01/01/2019

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“I have placed the order on 7th of feb 2024 and they have cancel my product on 11th of February stating that they cannot deliver the product on my pin code. But as you know once you select your order, you need to put your pin code over there to confirm that seller deliver that product to your pin code or not. So I placed the order and the order get cancelled on 11th of February and then I contacted to the Myntra escalation team and then they told me that your order is cancelled because we do not deliver that product to your pin code, and the same day I placed the same order again and I was on the call with the agent of escalation team and they assured me that Your order will not get cancelled again on that call so I place the order. But today evening I receive SMS stating that your order has been cancelled my three my 3 order was cancelled today and then I contacted to Myntra customer care team. They have firstly transformer call to escalation team. Then there was a boy who put my call on hold for minimum 24 minutes and after that he transferred the call to her escalation manager Chetna and she told me the same thing that we could not deliver the product on your pin code. If they could not deliver the product on my pin code why they even allowing me to place the order it was a very worst customer service I have experience in my life. Myntra is very worst do not order anything from Myntra. Worst website ever and the customer care team is even worse than their website and the escalation team and their manager. They don’t even know how to handle the customer. I am dissatisfied with the customer service. They are not even listening, what I’m saying and they were on the repeat that they cannot help me a upfrontly they were saying they cannot help me.”