“Myntra is listing product to be sold by original brand such as Bata on their marketplace website. They do not disclose on the product page that Bata products are not covered under Bata's standard 90 day warranty policy. They have this agreement with Bata. I received this response from Bata when I reached them out to get warranty service for a defective product that Myntra purchases are not covered under 90 day warranty even though the product seller on Myntra is Bata India Limited.
By not disclosing the warranty information on the product page while customer is making a purchase they are doing a fraud. This is even done when they list that the seller is Bata India Limited. Both Bata and Myntra are doing a fraud by selling defective inventory to customers.”
“I returned a product on 10th November but the return status is not yet updated and today is 21st November. The logistic team is saying that they haven't got the product so the refund can't be processed. I filed complaint for 4 times but the response was same every time. Now in this whole scenario where is my faulty. This time I'm really very disappointed with myntra. This is the scam and now I'll rethink before doing shopping from myntra. I want to give zero star for this”
“This Mytra website is total fraud ! Their website says 30 days return but when contacted on 30 th day , saying I didn't receive the product completely, paid for 2, received 1; They said since it had gone beyond 72 hours , they can't help. I had delayed as I am NRI and I ordered items beforehand so that when I reach India , I get them as if there is any delay I won't receive my item.
After my repetitive requests, they just re-iterated it's NOT in policy, if not then STOP advertising 30 days RETURN on website.
MYNTRA is ABSOLUTE NO NO for anyone and DEFINITE NO NO for NRIs. I will spread the word about this scam!
If I could I would have given -5 rating, please AVOID these SCAMMERS”
“I am a myntra icon..you can understand by that that I did spend a lot that they made me an icon..I ordered a Biba dupatta worth RS.998, a convenience charge added for Rs.20 which they charge on all orders so total 1008…the package I received had a plastic bag with the dupatta label and a cheap cotton pant which is neither worth more than 150 nor looks good..I tried to return it. The first thing that happenes is the convenience charge is deducted. What was the convenience here when the whole thing is not even the customer’s mistake. The pickup person wouldn’t pick it saying it’s a different product..exactly that’s y I m returning it…several call, chats..no resolution and now the customer care don’t repond once thay know we are inquiring about the pickup of this particular order. Surprised that with such bad customer experience how the site still has customers..I am never buying anything from myntra again..in a way good coz I was addicted!”
“During sale period Myntra attract customers by offering low price of products n later on cancel the order with message that unfortunately we had to cancel your order as seller is not able to supply . My 40% orders were cancelled by Myntra . 4 products cancelled recently out of 10. So do not waste your time for shopping on Myntra.”
“I ordered small size by mistake and ask for exchange but these guys not exchange or return my product. Very very bad customer service . They have degraded the quality of brands and while asking for return or exchange the says the
return window has been closed just in two days. If the customer phone network is not accessible for two days or so then your product and money is wasted coz they will not return return your product and money as well. They are here just looting the money of customer by keeping such policies. I am never gonna shop from this site. Very bad experience.”
“Incompetent lot. Did not deliver my item and marked it as delivered. I called and called for over a month, i dont know where they pick up their agents and senior agents, but I think a monkey would have solved the issue by now. They conveniently mark the issue as closed. How many people's money has Myntra swallowed?
NEVER EVER USE MYNTRA. THEY ARE FRAUDS.”
“Return and refund fake they trapped you with bad poor quality products they cheated with me and forcefully give me the bad quality product and told me mam only exchange is available in this item although when I ordered that product it was showing me return available”
“Had such a bad experience with Myntra. First they did not deliver the exchange for 15 days and then cancelled from their side saying the return window is expired. meanwhile for these 15 days whenever i contacted their support I was given some stupid answer like it is shipped and in transit and what not. it was a mental torturer #myntra #mentaltorture”
“I have ordered a shirt from Mynatra, On 21 Sept it was showing as delivered to security but we didn't received the delivery, we have raised complain till now there no update from Mynatra side as well they have not refunded my money.. Worst Customer service I have ever seen
. please don't buy from Mynatra.”
“Myntra's products are really good ...and it's because of the brands and quality of the product (clothes or anything) But MYNTRA's customer service is really very frustrating. They don't have track record of anything. They will keep asking you the details. Will mark your query resolved without providing you with the solution. #myntra #badcustomersupport”
“I have conversation with an excutive her name was kiruba.
I request to change my delivery address she didn't solve my problem.
How she can send me sms via Myntra that query has resolved.
I have still issue
I ask her to give me solution and closed my query.
I am highly disappointed from her.”
“I didn't received the product I ordered.. Actually i ask for an exchange... The delivery agent picked up the product from my place.. And i didn't received the another one.. I am still waiting for the product. I spoke customer care.. They r just useless... My problem was to be resolved in a week and now they r asking me to wait for 2-3 days more.. This my humble request to everyone.. Plz don't buy any product from myntra... Their delivery service is pathetic”
“I returned my product and asked them to refund money as myntra credits. Money got credited in myntra account. But when I again ordered something they charged me convenience fee of 300 on a product of 800. Now my credit amount was 700. Means In order to get my money adjusted of rs 700 I have to pay 300 extra. Wow. What a brilliant thought these people have devised to make fool of people. Requesting them again and again to refund the money back to my bank account, no avail. Money minching. Scammers. Zero star from my side.no mail I'd to send issues. Just keep listening to IVR. And call is gone.”
“Be careful Myntra Lovers!!
I'm long time customer of Myntra. I trusted them completely. But recently I just woke up!! I ordered a sofa set cover which had fitting issue so I asked for return. Some Myntra agent came and picked up the product but I didn't get any refund. I raised complaint many times but nothing happened. They just kept denying the product has picked up when I shared every single details with customer service person. Hello Myntra, stop cheating your customers,
Provide them good service or else very soon you will loose your business. You forgot trust matters more than money.”
Myntra is one of the big e-commerce brands in India and hence hard to avoid. However, whenever there exists an option to do so, I would recommend you opt for an alternative platform.
I recently purchased football shoes worth over Rs. 8000 from Myntra and was delivered an incorrect product. Despite multiple follow ups and wasted time+energy, they refuse to return my money. They go on to say that they have conducted a detailed internal investigation which proves there exists no tampering on their end but refuse to provide any kind of report on the said investigation. This then indirectly places the blame for misconduct on my end.
As consumers, we don't have many options available given the friction involved in approaching the consumer court. Hence, it is best to opt for companies like Amazon who have proven track records in customer service and empathy.
Thank you! :)”