Myntra Reviews

Name: Myntra
Rating: 1.35

1.4 Rating 191 Reviews

7 %

of reviewers recommend Myntra

Company Reviews

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Metrics

1.4

Based on 191 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Myntra 1 star review on 10th November 2024

Anonymous

Anonymous // 01/01/2019

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“Choose Myntra only if you do COD If you make a purchase on Myntra, make sure you only do cash on delivery. Their call center agents are bad including manager. They have no idea of what they are saying. Their courier ekart is also very bad. They deliver half the products and then give no solutions. OTP is taken even before we can validate if all products are delivered. It's cheating the customers”

Helpful Report

Posted 1 week ago

“Myntra is the biggest scammer in Ecommerce world They fool customers mentioning easy return, Actually they do not really accept the return request, harass customers & at the end customer itself leaves to follow up. Have some shame Myntra... They deserve to be imprisoned for this kind of fraud”

Helpful Report

Posted 2 weeks ago

“They cancelled my order without informing me. The money was already paid. When I tried to login to my account they blocked me. And when i phoned them they said it was cancelled for "security" reasons. No other explanation given. They say they have initiated a process to refund my money by the 26 November. I'll have to wait and see if they keep to their undertaking of the refund. The lady I spoke to by the name of Anjali was totally unhelpful. Please don't deal with this company unless you want to be disappointed.”

Helpful Report

Posted 2 weeks ago

“Similar issues as others. Wanted to return the product. Some fake/ real pick-up SMS. But no one came to pick up. Next day, myntra app shows, my product didnt pass the quality check at doorstep. And hence, return rejected. I complained in help centre. And calling customer service everyday. But everyday, they send same scripted message- 24 hours time frame, complaints would be resolved; same sugary trained dialogues by their agents on call. Horrible experience. Never going to buy again.”

Helpful Report

Posted 3 weeks ago

“Doing fraud during delivery..don't buy from myntra. I ordered from myntra but didn't get product and refund amount was not received”

Helpful Report

Posted 3 weeks ago

“Absolutely pathetic...their return policy is very bad. Some scam calls and messages r sent intimating pick up. Then they cancell it on their own. This has been happening since 2 months. Customer service executives r untrained and just repeating words. Never again with Myntra”

Helpful Report

Posted 1 month ago

“Myntra selling fake products. I ordered a kurta which came with a lable of a different brand but has the tag of HERE&NOW. I ordered it considering it as a HERE&NOW product. To my surprise, the customer care team also agree that the two brands are different but still, they insist me to accept it, since it was checked by their quality team. This is ridiculous. I am going to sue them for selling fake products.”

Helpful Report

Posted 1 month ago

“Worst service, no customer problem resolution , delaying orders for like 10-15 days and stupid system.”

Helpful Report

Posted 1 month ago

“They take more money from us and while refund pay us back very less amount they are fraud scammer”

Helpful Report

Posted 1 month ago

“Toll Free: 8100-1242-16Online complain, 24/7) ,08100124216( Myntra..complaint customer service /credit card/ report Transaction),1800-2588-6161 (Report .”

Helpful Report

Posted 1 month ago

“Convinced fees charged … which is not right.”

Helpful Report

Posted 2 months ago

“MNYTRA FRAUD: I didn't expect this behaviour from MYNTRA. My return order was initiated, also the agent picked up the return but he didn't update the status and also did not initiate a refund. I called the customer care and also the escalation team several times but no use. Worst experience with Myntra. They don't even keep data and track of the agent who is attempting to pickup or deliver the product. WORST EXPERIENCE EVER..... Myntra Myntra Support Myntra Fashion Myntra Ads Myntra Fashion Incubator Myntra LookGood Attiitude Shop on Myntra MYNTRA IS FRAUD”

Helpful Report

Posted 3 months ago

“I received a completely different product so I requested a refund. Product was picked up after 3 days it was returned to me that I am a wrong product. I can return whatever I received from where am I supposed to return the right product?? Despite of multiple complaints no action was taken.”

Helpful Report

Posted 3 months ago

“Horrible experience. Pathetic customer service. Cheaters in the delivery chain. even the delivery person has been taught how to trick customers. we received a broken item. this is my last purchase from myntra. but the wayt hey are growing, they dont care.”

Helpful Report

Posted 3 months ago

“Myntra customer support 9798894358 Call this number 24*7 refund related Inquiry 9798894358....... fast customer support...9798894358.....”

Helpful Report

Posted 3 months ago

“I am writing this post with deep disappointment and dissatisfaction regarding my recent experience with Myntra. Over a month ago, I returned two products, and yet, the company has not processed my refund. Despite calling customer support more than 10 times, each time I was assured a resolution within 48 hours, but no action has been taken, and I received no further response. This is not the level of service one expects from a reputed platform like Myntra. It's essential to hold companies accountable for their commitments to their customers.”

Helpful Report

Posted 4 months ago

“Warning ⚠️ Wrong Product , Online Fraud Never ever buy from this app. This app is not trustworthy at all. I have received wrong product 3 rd time from this app , some not having price tag, some not having brand name, and one with different brand name and when I have put return request Myntra haven't accepted the return and have not refunded me the amount, this is absolutely FRAUD with their customers. Also have to chat, call support multiple times for follow up yet they only ask more and more time and do not resolve issues or say they have delivered right product without giving any proof to customer. I have also taken videos while opening the product yet return is not accepted. Also they don't have the service to open the product in front of the agent when he/she come to deliver the product. It's just the one way check when returning the product and not when receiving the product. Surely they are makeing online money by doing fraud with customer. I hope this company shuts down soon for they are doing so much Fraud.”

Helpful Report

Posted 4 months ago

“Very bad service is there after complaint my time no solution is provided i received the product without price tag but there no solution is provided”

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Posted 4 months ago

“😡😡😡 After Flipkart has taken over there has been lot of issues I have been facing with Myntra. It shows express delivery and the order shows out for delivery but it never gets delayed or not a single call saying. When call the delivery agent he is not picking up the phone. 😡😡😡😡😡 I use to trust Myntra but Flipkart has *uck badly and on top of that CS team keeps the call on hold and then discounted the call. 😡😡😡😡 Guys don't trust them they are layers 😡😡😡”

Helpful Report

Posted 4 months ago

“New fraud by myntra..! They send product WITHOUT PRICE TAG. Then refuce return due to that. Then register an incorrect complaint of "incorrect product recieved", which was never said anywhere. Cancel the return as they had send the right product. And thus you are forced to keep the product. Happened 4 times with me. I even had the VIDEO OF OPENING the product. Yet they totally ignored it. There customer service is beyond worst, they are all robots just repeat 1 thing on loop. Even if they understand the issue, they don't do anything.”

Helpful Report

Posted 4 months ago

Myntra is rated 1.4 based on 191 reviews