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Myntra Reviews

1.4 Rating 160 Reviews

8 %

of reviewers recommend Myntra

Company Reviews

1.4

Based on 160 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Myntra 1 star review on 29th May 2024

Myntra 1 star review on 25th May 2024

Myntra 1 star review on 24th May 2024

Myntra 1 star review on 24th May 2024

Myntra 1 star review on 24th May 2024

Myntra 1 star review on 24th May 2024

Myntra 1 star review on 24th May 2024

37

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had ordered jockey assorted inners . I received completely wrong product . After calling 5 times also customer care people declined my request. They said it is not under our policy to return or refund I accept this but sending wrong and cheap product will fall under your policy? I’m writing this review because I’m helpless. Please do the needful. Thanks”

Posted 4 months ago

“Worst services provided by myntra. Never buy from them.”

Posted 4 months ago

“Customer support is worse. Had to return a product but they refused to give a refund for it repeating again and that we have quality assured the product which I’m pretty sure they didn’t through which I received a damaged product but they are adamant on providing the return and refund for something which we are not responsible for.”

Posted 4 months ago

“Hi, I bought couple of t shirts, Shirts and 2 jeans around Oct 2023 however I have just opened Roadster Men Green & White Striped Polo Collar Pure Cotton T-shirt - Size: S – However it looks like I have received large instead of small as size is very big then small for sure – as I frequently buy from Myntra and it has never happened before. Tag on the t shirt is “S” but it’s definitely not small and size is for Large. Original tags are still there – but company do not care. I sent couple of messages to the Myntra official but they refused to help me out and advise to go for legal or any other alternative and that is the reason I am submitting my complain here and will also request through public grievance ministry of consumer affairs to look into this and provide any resolution. Kind regards Bhavin parmar”

Posted 4 months ago

“Worst getting day by day . No customer centric and no bother about the customer. Opted another alternate online delivery app which is far more better than myntra. Requesting everyone to opt tha same and bycott and diacard myntra and flipkart as these are cheater and worst shopping portals now.”

Posted 4 months ago

“Myntra is fraud. I have ordered product from Myntra but I didn't receive the order and Myntra is showing delivered. I have complained about this multiple times but didn't get any solution. It's resolved the complained without informing me. I never get the refund.”

Posted 4 months ago

“I bought the product that delivered to me. but when i asked for exchange or return. they are saying that your area is not serviceable hence you have to ship the product youself”

Posted 4 months ago

“Very bad customer service also they promise the delivery date but always delayed. Pathetic and worst service please do not go by the date given for delivery. Do not ever buy from mantra.”

Posted 5 months ago

“Hello everyone This is to let you know that the Myntra delivery team has been seen to make phony attempts at deliveries. My five orders from last week were marked as undelivered because the executive didn't contact me before picking up the package from the delivery office, even though I was available to pick them up. The executive assumed that offices were closed for three days, so he didn't buy the parcel. Even after that, the orders were cancelled and a refund was initiated for my account without informing me. It is advisable not to rely on Myntra for verified orders. Regards Swapnil Kadam”

Posted 5 months ago

“Horrible Customer Service!!! I ordered a product for myself and after the delivery of the product, I had to plan a return because the size wouldn’t fit. I placed a return and it failed due to the product code not matching. After multiple issues being raised and investigations being done, Myntra customer care service explained to me, that the investigation has failed because the right product was delivered to you but the product has failed quality check because the product code isn’t matching!!! So now I’m stuck with a product that does not fit me, my money being wasted and Myntra being of least help to me here! I had read many reviews of other people facing this same issue before and I didn’t expect Myntra to get to such low levels!!! If you can’t manage a platform don’t fool people and steal from them!!”

Myntra 1 star review on 25th December 2023

Myntra 1 star review on 25th December 2023

Posted 5 months ago

“We ordered a shirt and it's not delivered to us. But they mentioned it's delivered. . despite repeated calling and messaging for 25 days. .they always replied saying we will get back in 24 to 48 hrs but never investigated. Atleast they closed the issue without any clarification and confirmation. Worst service”

Posted 5 months ago

“I recently placed an order with Myntra and unfortunately, my experience has been far from satisfactory. Despite the promised delivery timeframe, my order has been consistently delayed. What's even more disappointing is that, despite reaching out to customer service multiple times, the issue remains unresolved. I understand that unforeseen circumstances can lead to delays, but the lack of communication and a clear resolution plan is deeply concerning. The customer service representatives have been polite, but their inability to provide a concrete solution or expedite the delivery process is disheartening. I believe that a company's commitment to customer satisfaction is reflected in how it handles challenges. In this case, I feel let down and frustrated by the lack of transparency and the failure to fulfill a basic promise of timely delivery. I urge Myntra to prioritize improving its logistics and communication processes to prevent similar issues in the future. As a customer, I expect a certain level of service and accountability, and unfortunately, my recent experience falls short of those expectations. I sincerely hope that my concerns are taken seriously and that steps are taken to rectify these issues promptly. Until then, I cannot recommend Myntra to others based on my disappointing experience. Feel free to modify the template according to your specific situation and emotions. It's essential to be honest and specific about the problems you encountered while also leaving room for the company to address and rectify the issues.”

Posted 5 months ago

“Fraud site Customer care is pathetic Pls don't order from myntra”

Posted 5 months ago

“Don't purchase anything from myntra they are stolen the money and sending faulty items and rejecting to accpt the shoe and ear buds I would suggest you to please don't purchase from Myntra. Also they will delete my review from here and and they have deleted my numerous reviews from myntra app too. They are liers first they say we don't have managers and then they transfer the chat or call to another agents and they talk as a manager.”

Posted 5 months ago

“Horrible service..never care about customer..harassed by them”

Posted 5 months ago

“Mera to bahut ganda wala experience raha. Meri jacket me size issue tha 3000 ki jacket thi maine usko return dala or wo return nhi ho rhi pickup aane se pahle return on hold kar de raha quality check issue daal ke uske baad 4-5baar complain ki tb wo aaya or product le jane ke baad bhi hold pe daal diya uske baad fir customer service humari help hi ni karta without check the issue resolved kar ke ticket pe mention kar dete hai... Mai kya karu mera paisa fansa hua hai.. Jindgi me kisi ko myntra se shopping karne ke liye nhi bolungi,. Itna ganda experience”

Posted 5 months ago

“I have received wrong product. I have ordered formal shoes but received sports shoes. Its almost 10 days till now myntra is not taking back wrong product and not refunding my money. Thay are making @Mukesh/Nandita, This is very frustrating for me as myntra is not giving proper service. Expecting timely response from your end. No Regards Frustrating customer”

Myntra 1 star review on 9th December 2023

Posted 5 months ago

“Damaged product delivered 21.11 since then 7+ attempts to collect. Seniors managers make promise to collect 24/48 hours but nothing. They approve the refund but will not pick up return. Their philosophy is to steal from their customers..means YOU !!and use the money to pay their CEO and staff. Their staff are puppets who follow a written script , sorry for the issue , sorry for the inconvenience!!! . Their escalation managers cannot make a decision. Do not shop with them , they are thieves......Even their CEO Ms Sinha will not respond to email. This is a joke company ....BEWARE. spend your money with someone else !!!”

Posted 5 months ago

“Myntra is listing product to be sold by original brand such as Bata on their marketplace website. They do not disclose on the product page that Bata products are not covered under Bata's standard 90 day warranty policy. They have this agreement with Bata. I received this response from Bata when I reached them out to get warranty service for a defective product that Myntra purchases are not covered under 90 day warranty even though the product seller on Myntra is Bata India Limited. By not disclosing the warranty information on the product page while customer is making a purchase they are doing a fraud. This is even done when they list that the seller is Bata India Limited. Both Bata and Myntra are doing a fraud by selling defective inventory to customers.”

Myntra 1 star review on 23rd November 2023

Posted 6 months ago

“I returned a product on 10th November but the return status is not yet updated and today is 21st November. The logistic team is saying that they haven't got the product so the refund can't be processed. I filed complaint for 4 times but the response was same every time. Now in this whole scenario where is my faulty. This time I'm really very disappointed with myntra. This is the scam and now I'll rethink before doing shopping from myntra. I want to give zero star for this”

Posted 6 months ago

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Myntra is rated 1.4 based on 160 reviews