My Pillow Reviews

Name: My Pillow
Rating: 1.52

1.5 Rating 254 Reviews

9 %

of reviewers recommend My Pillow

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1.5

Based on 254 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat

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My Pillow 1 star review on 7th March 2025

Denise Craig

My Pillow 1 star review on 3rd March 2025

Karla Charles

My Pillow 1 star review on 26th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took two tries but I did find a pillow that works great for me. I gave only 4 stars because my initial order directly with My Pillow took almost a month to get to me. I used their guideline for ordering, and followed the chart which indicated as a small, 5'4", 120 lb person who wears a small sized T-shirt, I should order the second from the bottom pillow loft. It was way too thin and didn't have enough fill to keep my head propped up appropriately. I called and they sent out my free replacement pillow (the next size up for loft, with 30% more fill) and it shipped within a day! Can't figure out why the original order took over three weeks. I got it quickly and it is perfect! The return was easy. I printed the form, packed it up, and shipped it back via USPS. No credit needed, as I was never charged for the replacement. Now on to comfort. I have major neck issues and was waking up every hour. I was using a $100 Tempurpedic pillow but it was too hard. Even my ear would go numb while side sleeping. Then I tried a softer foam pillow that had a rounded edge. Still not perfect and neck pain returned most days. I felt worse when I woke up than when I went to bed. I don't know how they do it, but my the My Pillow technology is a game changer. Clearly it's not just "a bunch of cut up foam" in a case. I have had zero neck pain since using this pillow! Something I never thought possible. And I've tried so many different and very expensive pillows in the past. I haven't changed anything else, so I know this pillow somehow gives me the proper alignment for my neck and back. But, don't necessarily follow their chart when deciding which pillow to order. I needed more fill than my "size" indicated. They let you sleep on it for 30 days, and will replace/exchange it for free, so what's not to like.”

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Posted 9 months ago

“Ordered some bed sheets and pillows and somehow got a subscription to some kind of energy drink for $50 a month. Did not get it canceled in time and had to pay for the first one. I am surprised that my pillow stooped to levels like this. When I called customer service, they adamantly said it was in plain view, however, it is not. Be alert when you're buying from my pillow. I had four previous orders. However, there will never be another one.”

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Posted 9 months ago

“Got a free gift that ended up with a secret subscription to 50$ 12 pack of disgusting energy drinks. Totally duped me. And the website is all pop ups and fake deals. I supported him and bought these way over priced pillows because of his values. Never again”

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Posted 9 months ago

“I ordered the wrong size pillow . Attempted to return the pillow but UPS wanted to charge $11.33 dollars for a return label . I contacted Amazon who contacted the company . No return label sent from company . I contacted AMAZON again and they contacted the company once again . The same response . They will email a label . Not holding my breath ! I will not order My PILLOWS again . Poor customer service .”

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Posted 9 months ago

“Don’t order my Pillow from this website I ordered on aug 13 and still not received them. I called they said they don’t ship out until 17 business days not counting weekends and holidays. So they made me pay 20.00 to receive in 5 days. Never again. Also customer service loves to tell you it’s not 17 days yet. It sounds like they have joy in telling you.”

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Posted 9 months ago

“My Pillow has had my order (and my money) for over two weeks and the best they can offer is "soon "and that "they will let me know." What a mistake on my part. Never again.”

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Posted 9 months ago

“Got the wrong pillows after waiting a month for them to get here one is fine the other had hardly no loft and was the wrong pillow very over priced and I’m very unhappy with the quality”

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Posted 9 months ago

“Bought one 15 years ago. Best pillow I ever had! Just got my new one.....HORRIBLE! Barely anything in it. DO NOT waste your money! A cheapy pillow ranks better than this.”

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Posted 9 months ago

“My Pillow 2.0 are awful. Followed all instructions and never fluffed up correctly. Kept thinking they would get better, but sadly no. Not enough fill in the firm and big chunks of uncomfortable fill in the extra firm. Not worth the price and do not recommend.”

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Posted 9 months ago

“My pillow wasn’t even half full. I washed it and dried it thinking it would help. It didn’t not happy at all. It is like sleeping with it in a ball just to have some softness. I am very dissatisfied”

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Posted 9 months ago

“Why would you sell sheets and not make pillow case not big enough for your pillow. Bought 3 sets all cases way too small. I don't get it. 🤔”

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Posted 9 months ago

“Garbage! Half filled and took a month to ship. They did send me a email at two weeks telling how the are "diligently" working to get it shipped. There must a total of 3 employees working there.”

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Posted 9 months ago

“Don’t buy mypillow. He never pays his employees. A horrible company.”

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Posted 9 months ago

“Why would it take 17 day to ship this is not exceptable .Do you make them to order i could live with 7 day but not 17.”

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Posted 9 months ago

“They didn't fluff up”

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Posted 10 months ago

“Do not waste your money on these pillows. Over a month to ship; absolutely no head support, your head sinks to the bottom of the pillow; very lumpy; the less expensive ones are exactly the same as the higher priced ones. These pillows are NOT the same as the original ones (which were excellent). Huge disappointment.”

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Posted 10 months ago

“I bought a MyPillow 15 years ago. Best pillow ever! I know over time, it is not as firm so I just took an older pillowcase and sewed it smaller to make the pillow firmer as suggested when I bought that first MyPillow. Now 15 years later and many other pillows I have invested in, I decided to order 3 more MyPillows. Still waiting for them to be shipped: that was 17 days ago and still waiting! Customer service sucks!!! 17 days and my pillows are still "processing"!!”

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Posted 10 months ago

“These are by far thethe worst pillows we have ever had at our B&B! Many complaints!”

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Posted 10 months ago

“Since my purchase 2 weeks ago, I’ve been receiving about 4-5 emails daily with all their specials. I have yet to even receive the product.”

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Posted 10 months ago

“Unfortunately, before purchasing I only read the reviews on their own website, which are overwhelmingly positive. If you go outside of the My Pillow website, the reviews on different sites are mixed or overwhelmingly negative, and now I understand why. We ordered three of these in three different firmness types and the less firm you go the worse they are. Especially the lowest loft. It literally feels like it's about half full of the weird little hundreds of individual foam squares that the pillow is made up of. Kind of like buying a bag of potato chips these days where the bags are literally only about halfway full or less! Anyway, every night before you lay down you have to fluff the pillow back up to recenter all of the odd little squares. If you don't, most of the time they're all squished out to the sides of the pillows, even on the firmer ones. Once you do that on the firmer ones they are pretty comfortable again, but the big problem is that all the odd little squares get pushed out to the sides during the night on most nights, depending on how restlessly you sleep. Would I buy them again? MAYBE for what we paid (about 20 bucks each, on sale), but more than that, NO way. I expected better because of how much these are hyped up in the promotions! On second thought, NO, I would NOT buy these again! The only real positive was supporting a fellow conservative in this divided US we live in these days.”

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Posted 10 months ago

My Pillow is rated 1.5 based on 254 reviews