My Pillow Reviews

Name: My Pillow
Rating: 1.53

1.5 Rating 238 Reviews

10 %

of reviewers recommend My Pillow

Company Reviews

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Metrics

1.5

Based on 238 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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My Pillow 1 star review on 7th March 2025

Denise Craig

My Pillow 1 star review on 3rd March 2025

Karla Charles

My Pillow 1 star review on 26th December 2024

Anonymous

Anonymous // 01/01/2019

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“Bought the towels they fade on to everything you wash with them. Have to put a fabric grabber thing that collects dye and turns out blue and still doing it after washing for 2 months now. One towel has a definite flaw line it. Now I know why they tried to sell me premium towels at twice the price of ones advertised on TV.”

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Posted 7 months ago

“Place an order April 5th and the product has not been shipped. Every time I call they say it is being shipped. Still no tracking number.”

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Posted 7 months ago

“My pillow SUCKS. Waste of money!!!! Thanks, my neck is now 10x worse!”

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Posted 7 months ago

“It has been 2 weeks since placing the order and it still has not shipped. Cant get in touch with anyone at customer service because they are always "experiencing a heavy call load" and the wait time is more than 30 minutes. All I want to do at this point is cancel this stupid order. Will never order from this company again and I recommend everyone just avoid this place. If I could give negative stars I would.”

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Posted 7 months ago

“13 days and still hasn't shipped. Glad in no hurry. Are they coming from China?.”

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Posted 7 months ago

“worst place to order anything. text me all day about great product, good savings. Finally ordered sheets, pillows and pillow cases. After 3 weeks, got a call telling me the pillow cases I ordered aren't available anymore so I picked another one. next day, another phone call telling me the ones I picked yesterday is not available also. So they advertise products they don't have then kept telling me to pick some other trash they couldn't sell as replacement. Almost a month later, still nothing shipped to me.”

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Posted 7 months ago

“Horrible. Lumpy and makes me sweat. I've gotten better pillows from TJMAX. At $100 Totally a scam. My dog plays with it now”

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Posted 7 months ago

“Long shipping time, pillow 2.0 overpriced and not nearly as good as original because it is way understuffed and doesn't hold its shape. Poor customer service, doesn't stand behind product, and is not interested in customer satisfaction.”

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Posted 7 months ago

“Take your money fast but delivery takes forever. I still haven't received my order and they blocked all my emails to them wanting to know when my order will finally ship. Very unhappy with my pillow will never order again”

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Posted 7 months ago

“Older pillows were GREAT! Latest purchase NOT! Typical corporate giving you less for more. Seems less stuffing that doesn't fluff as well.”

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Posted 7 months ago

“My neck got stiff after using my pillow products. I will never purchase my pillow again”

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Posted 7 months ago

“Bought my first 2 My Pillows in 2017, which I purchased from a retail store. They were great, and they remain so today. However, I decided to get new ones and ordered 2 standard pillows. They arrived....one was completely unusable (uneven fill, even after throwing in the drier for 15 minutes on high heat and "fluffing", per instructions). The other was OK, but "not really". Contacted customer service. The rep was very nice, and she sent one replacement. It's better than the one I'm going to return, but still not as good as the originals from 2017. I figured the reduced price I paid for these was due to cutting out the middleman, but no....these are simply inferior products. I'd rather pay more and get better quality and MADE IN THE USA (WHICH THESE ARE). I'll still return the one pillow as promised and will live with the other two, which I expect will have a life expectancy of 3 months or less.”

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Posted 7 months ago

“I have my pillow for at list 8 years .I wash it and dying it and is like new. I will buy it again.”

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Posted 7 months ago

“We purchased My Pillow pillows several years ago (when they were hand stuffed) and just replaced them. They’re not the same. When I opened them there were large flat spaces between the filler. After drying, they seemed good but the filling settles into the original shape when using. It appears, to sell them for a cheaper price, My Pillow sacrificed quality.”

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Posted 7 months ago

“Over rated pilows from a racist white owner!!!!!!!!”

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Posted 7 months ago

“I bought towels and pillows and it’s definitely great products worth the money. I’ll buy again”

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Posted 7 months ago

“Pleased with the service and love the products”

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Posted 8 months ago

“I ordered 2 pillows and neither I or my husband liked them, might as well been sleeping without a pillow”

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Posted 8 months ago

“they don't dry any better than any other towel I've ever had to smear the water around”

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Posted 8 months ago

“Purchased 2 original firm queen size pillows several years ago. Loved them! Easy to wash, fluffs up great after daily use, stopped the neck pain I received from previous pillow, however, they were not made with the cooling material that the newer ‘my pillow’2.0 is advertised to provide. I recently ordered 1 -“my pillow” 2.0 to check it out. For a USA company , I was extremely disappointed with the delivery process. It took a month to finally receive delivery. ( for 1 pillow) I have received items from china in less than half the time. For all the advertising they spend money on , they should have a much more efficient delivery process. The 2.0 pillow was also a disappointment. It wasn’t as firm as my original pillow,and wasn’t any cooler to the touch,as advertised. I’ll keep it as a spare, but I’m switching back to the original. I took a risk with the 2.0 and basically took a $40 bath”

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Posted 8 months ago

My Pillow is rated 1.5 based on 238 reviews