Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.70

4.7 Rating 695 Reviews

92 %

of reviewers recommend Nathan James

4.7

Based on 695 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 11th May 2025

1974

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every item that I purchase from Nathan James has been GREAT!!! looking forward to my next purchase”

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Posted 2 years ago

“Easy to follow instructions. Was a breeze putting together and they look perfect in my home.”

Nathan James 5 star review on 27th July 2022

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Posted 2 years ago

“The package arrived with some damage from the shippers, but just a few dents on the back of the desk. I was very happy with the desk and how fast I received it. thank you!”

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Posted 2 years ago

“The set did not disappoint!!! It's adorable and fits perfect in my kitchen”

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Posted 2 years ago

“Quality is ok, but the shelves should be anchored in two spots to avoid any front/back wiggling. The shelves were advertised as "oak" and showed up as a grayish/brownish color - not really happy with that.”

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Posted 2 years ago

“Super cute entertainment center, goes well with our mid-century modern vibe. The only downside is the instructions weren’t super detailed. We accidentally built one part upside down and had to redo it. Overall the assembly still didn’t take very long and the piece is beautiful and sturdy!”

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Posted 2 years ago

“Absolutely the best customer service I have had in my life! Awesome communication! Top notch!”

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Posted 2 years ago

“sheek design! excellent customer service.”

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Posted 2 years ago

“The shelves arrived on time and were even better than expected! Great quality and value for the price!!”

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Posted 2 years ago

“Love this bookshelf. It's super solid. Shipping was incredibly fast and well packaged.”

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Posted 2 years ago

“Love my new cabinet and was able to assemble myself!”

Nathan James 5 star review on 26th July 2022

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Posted 2 years ago

“I liked the product I received but was unable to use it due to some inaccurate measuring. The customer service I received to facilitate the return was great-- they made it fast, easy and were very friendly! I would definitely buy more furniture from them in the future.”

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Posted 2 years ago

“Great customer service and great pieces. Would highly recommend them”

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Posted 2 years ago

“I was sent the wrong products. After I reached out, customer service said they will send me a replacement, but ghosted me after that. I'm pretty sure they are a scam company, who charge you $100 for a product and send you a $30 wrong product instead. BUYERS BEWARE!”

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Posted 2 years ago

Hi Aashita, we're so sorry you were sent incorrect products. We've refunded your order in full and reached out with more details about your order. Please let us know if there is anything else we can help with.

Posted 2 years ago

“Team was incredibly helpful in mediating a solution for a return. Will be back for more soon :)”

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Posted 2 years ago

Hey Mike, we're sorry that it took a bit longer than usual to respond to your request. We've reached out with a resolution and look forward to hearing back from you!

Posted 2 years ago

“We got two night stands and a media console, love love love it all! Fantastic quality for the price, absolute value for money!”

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Posted 2 years ago

“Item as described. Good value. Well protected for shipment. Easy to assemble. Love the bar stools.”

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Posted 2 years ago

“I order a media console and received it two days after ordering! While the delivery was fast there was some small damage to the product. Their customer service responded fast and took care of the issue with no hassle at all. Will definitely purchase again due to their fast response and help.”

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Posted 2 years ago

“Horrible. My item is not delivered, I reached out to the support email and no one has helped me. The delivery is taking 10x longer than it was supposed to.”

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Posted 2 years ago

Hi Bethany, I appreciate you sharing this and I'm sorry that your item was lost in transit! We reached out to you via email yesterday to help on this. You're also welcome to reach us at help@nathanjames.com or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 2 years ago

“This is a company I will buy with over and over again!! Their customer service is second to none!! They go above and beyond to make each customer happy!! Thank you ☺️”

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Posted 2 years ago

Nathan James is rated 4.7 based on 695 reviews