National Business Institute Reviews

Name: National Business Institute
Address: 1218, McCann Drive, 1218, McCann Drive, Altoona
Rating: 4.17

4.2 Rating 1,169 Reviews

77 %

of reviewers recommend National Business Institute

Company Reviews

Metrics

4.2

Based on 1,169 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

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“Topics are excellent. I can always find exactly what I’m looking for.”

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Posted 4 years ago

Thank you for taking the time to post, Cenaida. We appreciate your feedback!

Posted 4 years ago

“The actual presentations were very good and very timely. I had lots of technical issues getting into the presentations for two days and none on the third day. The Adobe Connection did not load into my computer, even with Lisa's great help. Finally I found an older version of the program for 32-bit online and it worked on my Windows 10 computer, but, it took time to resolve. The price I paid for the three presentations was just right for my budget.”

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Posted 4 years ago

Thanks for taking the time to provide us with your feedback, Erik. We are constantly striving to improve our customer experience.

Posted 4 years ago

“I enjoyed the Medical Record Analysis for Paralegals: Chronologies, Summaries and Expense Itemizations. It was presented professionally in a timely manor. I enjoyed all of the Information. Thank You!”

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Posted 4 years ago

Glad you liked the course, Sandy!

Posted 4 years ago

“Quality of presentation, presenter, and information covered was not worth the charge for it.”

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Posted 4 years ago

We're sorry you had this experience, Lyndsey. Your feedback is important to us and will help us improve our customer experience.

Posted 4 years ago

“very disappointing. to many replacements that did not follow the script. disorganized. The moderator was very pleasant. Not enough time spent on the anatomy and common complications.”

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Posted 4 years ago

We're sorry you had this experience, Fernando. Your feedback is important to us and will help us improve our customer experience.

Posted 4 years ago

“Due to a technical issue I was able to get in to the event about 10 minutes late, even after exactly following the directions provided. The Support person that I spoke to did not understand why there was a problem. The overall topic (Handling mental health issues) was misleading. there was a large focus on Special Education rather than dealing with Mental health issues. There was quite a bit of time spent on mandatory reporting, with no new information provided. School administrators know about mandatory reporting. I placed a few questions in the Q & A section that were not answered, at least not directly. Why have a means to submit questions that do not get answered. Some of Mr. Mueller's presentation was very informative. However, the volume on his presentation was terrible. I had to find external speakers to use to amplify the sound to a greater extend, and still could only hear about 60%-75% of what he said. He also laughed a lot during his sessions. The laughing was at the very least awkward, but made it difficult to believe that he was extremely knowledgeable on his topics. Overall, there seemed to be more of a focus on special education and other general items related to education (mandatory reporting, the importance of documenting communications, etc.). I do not feel that I am significantly more knowledgeable on the legal issues surrounding mental health issues today than I was before the seminar.”

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Posted 4 years ago

We're sorry you had this experience, Terry. Your feedback is important to us and will help us improve our customer experience.

Posted 4 years ago

“The change from teleconference to the webinar format foreclosed the ability call in on a head set and move around during the conference. Now I am stuck in front of a computer listening to sometimes choppy audio feed. That change degraded use of the service.”

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Posted 4 years ago

Thank you for this feedback, George! We have passed this along to the relevant internal team.

Posted 4 years ago

“I paid for an unlimited subscription and then ordered on demand courses but the website doesn’t work. It doesn’t acknowledge my subscription or the courses I’ve ordered”

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Posted 4 years ago

Thank you for this feedback, Brent. We’re sorry this was your experience. We have passed this along to the relevant internal team.

Posted 4 years ago

“Thank you the webinar was very informative.”

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Posted 4 years ago

Thank you, Stephanie!

Posted 4 years ago

“love the on demand webinar feature!”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“I’m not sure which recent purchase NBI wants reviewed. However, the problem I’m encountering with many of these NBI videos is that the speakers don’t have enough content, stamina, and organization to keep me interested for six hours. That’s a lot of time to spend on listening to the speakers’ irrelevant anecdotes, political opinions, and trite comments. Editing is needed.”

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Posted 4 years ago

Thank you for this feedback, David! We have passed this along to the relevant internal team.

Posted 4 years ago

“Great presentations - very professional”

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Posted 4 years ago

Thank you, Craig!

Posted 4 years ago

“Well done...Good presenters......Too many case reviews for one day..... The presenters did not respect the time agenda....??”

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Posted 4 years ago

Thank you for this feedback, Miller! We have passed this along to the relevant internal team.

Posted 4 years ago

“So tired of receiving garbage emails from NBI. I have requested you fix it on numerous occasions but you seem unable to take care of business in a professional manner. What do I think about companies who routinely send out these emails? Not much! Get it together NBI! You can afford to get this fixed. It’s been going on at least a year. Sad. NBI Email ========================================= Dear Robert, The following OnDemand course is now available in your online account. The following link will take you to your online user account: My AccountProgram Info:The Life of a TrustCopyright Date: September, 2020Course Access Expiration Date: April 15, 2021We invite you to browse our website, www.nbi-sems.com where you will find the largest, most diverse catalog of continuing legal education.Explore Courses | Live Online Seminars | Live WebinarsOnDemand & Downloads | CDs, DVDs, & Books | Unlimited CLEQuestions? We are happy to help! Please contact our Customer Service Department at 877-624-7707.Thank you!877-624-7707 ==============”

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Posted 4 years ago

Thanks for taking the time to provide us your feedback. We are constantly striving to improving our customer experience.

Posted 4 years ago

“I love the ease in ordering webinars. I feel the area of digital forensics should be broadened, allowing for more webinar options. My only critique after having attended several seminars is that between the presenters topics are being duplicated and seem somewhat repetitive. One individual on my most recent webinar had a bullet list of items to cover and she only covered 4/6 due to being long winded. I was very happy with the continued service after lunch/breaks.”

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Posted 4 years ago

Thank you for this feedback, Amy! We have passed this along to the relevant internal team.

Posted 4 years ago

“NBI has a very good selection of continuing legal education courses. The on demand option is great for flexible scheduling. I wish NBI had an app for iPhones, which would simplify log in and listening on the go.”

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Posted 4 years ago

Thank you for this feedback! We have passed this along to the relevant internal team.

Posted 4 years ago

“Speaker was clear and knowledgeable. Class was insightful.”

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Posted 4 years ago

Thank you, Ashley!

Posted 4 years ago

“I like that they have hundreds and hundreds of topics to choose from. You can find exactly the course that you need. Plus it is very easy to use. From searching and ordering to viewing your seminar and submitting credit, NBI makes it simple and fast.”

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Posted 4 years ago

Thank you, Amanda!

Posted 4 years ago

“Great offerings”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“My Customer Service Representative, Kirsten, was most helpful and accomodating.”

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Posted 4 years ago

Thank you, Michael!

Posted 4 years ago

National Business Institute is rated 4.2 based on 1,169 reviews