National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 16,898 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 16,898 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

800-631-4883

Email:

support@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 18th April 2026

1239

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good Qualities n a lot to choose n a friendly employees 👍”

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Posted 11 months ago

“Excellent mattress, very comfortable and affordable, excellent customer service as well. I chose to pick up my mattress and the checkout was straight forward. I highly recommend National Mattress if you are looking to purchase a new mattress.”

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Posted 11 months ago

“Service was excellent. As per the mattress itself can’t comment yet just received it yesterday.”

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Posted 11 months ago

“Communication was precise. The mattress was delivered on time and we are happy with it!”

National Mattress Canada 5 star review on 15th May 2025

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Posted 11 months ago

“Went in to pick up a queen box spring. Gentleman at the front desk was very kind and efficient and carried it out to our car for us. Thank you very much!”

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Posted 11 months ago

“Suraj at the Mississauga store was as knowledgeable and friendly as it gets. I was so impressed with how he knew all the stats from the materials to the exact number of pocket coils and the thickness of those coils on all the mattresses we were interested in. He didn't try to upsell us to unnecessarily expensive models. I'm very happy with this purchase and look forward to getting them delivered this weekend and sleeping on our newly purchased mattresses for years to come.”

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Posted 11 months ago

“Prices are cheaper than most mattress stores and there's a lot of variety to choose from. At the store when choosing our mattress, it helped a lot that each mattress has its detailed description and not just the typical firmness detail. My order was on back order but once they got it, I was informed right away and was scheduled for delivery with no hassle. I also like that you can actually see the location/gps of the delivery car in real time once you are the next person for delivery.”

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Posted 11 months ago

“Great website, solid prices, free shipping is amazing”

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Posted 11 months ago

“Ben at the showroom was amazing. Very knowledgeable and helpful advice. No pressure to purchase. Prompt service. Pleasant and polite delivery guys. Highly recommend National Mattress.”

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Posted 11 months ago

“Best quality mattress offered at a very good price, good customer service experience at North York location.”

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Posted 11 months ago

“Great prices, excellent customer service! Lots of variety”

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Posted 11 months ago

“I found our experience to be extremely professional, representative was knowledgable and helpful.”

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Posted 11 months ago

“National Mattress has a large inventory of mattresses and a website that is easy to navigate. Once I placed my order, follow-up on the delivery information was clear, and the delivery team was quick and effiecient. Would recommend”

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Posted 11 months ago

“No nonsense, good mattresses, good prices, good staff.”

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Posted 11 months ago

“Best prices I've found anywhere, went to the store and was able to try a number of different mattresses. Delivery was fast, the day/time i requested, and was able to track by GPS where exactly my mattress was so i didn't have to sit around waiting/wondering. Excellent experience.”

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Posted 11 months ago

“I purchased a king-size mattress on May 9th from National Mattress at their Woodbine location. The in-store experience was smooth—Henry was courteous, informative, and helpful. Since the king size wasn’t in stock, the mattress was delivered the very next morning, which I appreciated. However, the mattress delivered was smaller than the standard king size (should be 80x76"), measuring around 76–77" in length, including the stitched edges. I reported the issue the same day, but getting through to customer service was frustrating. After multiple calls with long wait times, I finally reached Henry again. I was asked to wait several hours for it to expand, but there was no noticeable change. I was then instructed to email a central address and send photos. I complied, only to be asked to resend the photos with a measuring tape, even though I had already confirmed my bed frame was a standard king size from a reputable Amazon seller (4.5 stars with 50k units sold, so no issue with bed measurements). I included pictures of the Amazon bed dimensions, clearly showing the mattress was significantly short of the edges—this was undeniable proof of the issue. At one point, I was told the mattress might have been placed incorrectly—horizontally instead of vertically. Of course, I checked and tried before complaining, but I did reposition the mattress, took pictures, and shared them as I told the measurements still showed it was undersized. The biggest frustration is the lack of urgency. The last email shared with them was 40 hours back with measurement pictures, followed by a reminder after 24 hours finally I heard back from them, and the answer I received is absolutely outrageous and unacceptable. They reached out to the manufacturers, and as per them, it can sometimes take up to a week for the mattress to expand. First, I was told it would take 4 hours, then 24 hours, and now it’s 7 days. So, it’s my duty to monitor the mattress, send more pictures, and that it might be fine in a few days—and if not, I can reach back out. It’s a vicious circle. It’s the 6th day days since I made the purchase, and I’ve received no resolution. No phone calls, no action taken to replace the mattress. This is especially disappointing because the mattress is for my elderly parents, who have spine issues, and National Mattress team is aware of this. This experience is a clear sign of sellers who are only interested in making the sale and couldn’t care less once the transaction is complete. A faulty product can be tolerated if the service is strong, but when both fail, you feel unheard and stuck. For such a high-price purchase like a mattress, I expected far better customer care, faster responses, and more responsibility. I hope this helps others make a more informed decision.”

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Posted 11 months ago

“I ordered a bed board. It came on time, and is as described. I called about the order and the phone was answered quickly and politely. I will recommend this company.”

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Posted 11 months ago

“The team did a great job of asking all the right questions to help me pick a mattress and had it delivered the next day! Seamless, comfortable and affordable.”

National Mattress Canada 5 star review on 14th May 2025

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Posted 11 months ago

“Pease contact Greg at the Hamilton location for him to explain my concerns .Damaged packing and mark on box spring. I will keep it as I had family come to help me with moving my mattress etc so not going through this again. I think I should be compensated .”

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Posted 11 months ago

“I had purchased a mattress from National Mattress almost 10 years ago and it has lasted till now with absolutely no problem. This time i needed another mattress and National mattress was the obvious choice when it came to quality. Pleasantly this time the experience was much more awesome. I was able to shortlist various options and finalize online without having to even visit the store. The delivery was promised on the next day and the promise was kept. They even accomodated my last minute request to have the mattress delivered to my upper floor room. They are the best.”

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Posted 11 months ago

National Mattress Canada is rated 4.8 based on 16,898 reviews