National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 13,471 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 13,471 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

rafal@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 15th June 2025

1153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you”

Helpful Report

Posted 5 hours ago

“Mattress in a box should be Mattress in a Bag.”

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Posted 3 days ago

“Please be careful when you go to Steeles Avenue outlet, Yaman showed me one mattress that was in clearance and told me the same would be delivered but i got the delivery of a different mattress. It was the worst experience I ever had.”

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Posted 1 week ago

“Poor service”

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Posted 1 week ago

“Prices are good, but they did not follow order instructions.”

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Posted 2 weeks ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

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Posted 3 weeks ago

“Torn mattress / Unresponsive customer service Bought one king size mattress asking delivery guys to put it upstairs. Yes they put but by a torn on surface. Not a big deal maybe but CUSTOMER SERVICE DIDN'T RESPOND WHEN I REPORTED IT WITH PICTURES AS PROOF.. DISAPPOINTED..”

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Posted 3 weeks ago

“I purchased a king-size mattress on May 9th from National Mattress at their Woodbine location. The in-store experience was smooth—Henry was courteous, informative, and helpful. Since the king size wasn’t in stock, the mattress was delivered the very next morning, which I appreciated. However, the mattress delivered was smaller than the standard king size (should be 80x76"), measuring around 76–77" in length, including the stitched edges. I reported the issue the same day, but getting through to customer service was frustrating. After multiple calls with long wait times, I finally reached Henry again. I was asked to wait several hours for it to expand, but there was no noticeable change. I was then instructed to email a central address and send photos. I complied, only to be asked to resend the photos with a measuring tape, even though I had already confirmed my bed frame was a standard king size from a reputable Amazon seller (4.5 stars with 50k units sold, so no issue with bed measurements). I included pictures of the Amazon bed dimensions, clearly showing the mattress was significantly short of the edges—this was undeniable proof of the issue. At one point, I was told the mattress might have been placed incorrectly—horizontally instead of vertically. Of course, I checked and tried before complaining, but I did reposition the mattress, took pictures, and shared them as I told the measurements still showed it was undersized. The biggest frustration is the lack of urgency. The last email shared with them was 40 hours back with measurement pictures, followed by a reminder after 24 hours finally I heard back from them, and the answer I received is absolutely outrageous and unacceptable. They reached out to the manufacturers, and as per them, it can sometimes take up to a week for the mattress to expand. First, I was told it would take 4 hours, then 24 hours, and now it’s 7 days. So, it’s my duty to monitor the mattress, send more pictures, and that it might be fine in a few days—and if not, I can reach back out. It’s a vicious circle. It’s the 6th day days since I made the purchase, and I’ve received no resolution. No phone calls, no action taken to replace the mattress. This is especially disappointing because the mattress is for my elderly parents, who have spine issues, and National Mattress team is aware of this. This experience is a clear sign of sellers who are only interested in making the sale and couldn’t care less once the transaction is complete. A faulty product can be tolerated if the service is strong, but when both fail, you feel unheard and stuck. For such a high-price purchase like a mattress, I expected far better customer care, faster responses, and more responsibility. I hope this helps others make a more informed decision.”

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Posted 1 month ago

“I drove down from Orangeville to Mississauga to pick up my boxspring, and was very disappointed when I got home and unwrapped it. There is damage to the one corner exposing the wood, the black fabric on the bottom all the way around isn’t even attached. Most of the staples just went through and it’s flapping, hanging on by a couple staples, one of the pieces of wood inside is broken, and one of the plastic corner pieces is broken as well. I don’t know whether you can bring me a new one free of charge (ideally before Wednesday as I'm moving and need a boxspring by then), or just refund this one and I’ll go elsewhere. My mind is blown at the quality of this boxspring.”

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Posted 1 month ago

“The delivery was late and the package was full of grease”

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Posted 1 month ago

“Online store rejected order twice due to incorrect fraud alert, with no message that my order was canceled. Drove one hour the store, but credit card terminal was broken. Had to come back another time the next day.”

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Posted 1 month ago

“Product ended up coming at 11 pm when it was initially set to come at 3 pm. I stayed home from work that day and had to stay up late to receive the order. When I called in the first guy said someone would call back they didn’t I had to call back and get head office to call me. The driver did bring it up to my apartment but still overall not a good experience.”

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Posted 2 months ago

“I got damaged mattress and when I called the store where I bought, guy said we were not going to help you and you should email to support. And I did and it was very tedious process makes me disappointed”

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Posted 2 months ago

“I haven't received my mattress. The website indicated I would get delivery on the 23rd before I ordered and I would get confirmation within 24hrs... I received confirmation 4 days later, I had to call in twice.. it is now the 27th still no mattress... there is definitely something wrong with your website and details.”

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Posted 2 months ago

“I have always wrote a very good review (this is the 3rd mattress I bought from here, 5th from the family) but this time my experience was frustrating. I bought a mattress at 2:17 pm, the sales roll out the mattress and load it in my car. Then we went home to unload the mattress however we noticed there was a hold in the mattress. So we drove back to the store and ask them for an exchange. The sales said we can't exchange at the store and had to reach out to customer service for a replacement. So we went back home and file for a request with customer service at 3:39 pm. It was only 1 hour and 20 mins between buying the mattress and asking for an exchange. I simply do not understand why I can't exchange then and had to do this whole process of reaching out to customer service for a replacement. It is very frustrating. I could have enjoyed the mattress then instead of waiting back and forth email exchanges for a replacement delivery.”

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Posted 3 months ago

“I am really disappointed with the service. I must say that national matress customer support staff are useless. They don't even know their own policies. Peter better learn more about your policies. Requested a return/exchange on a product and I received an email stating it's not possible. Then another member of the customer team sent a review request 2 weeks after the exchange eligible date and acknowledged the issue but clearly stating that they won't do anything about it. Even though we clearly initiated the process within the eligibility period. I simply can't trust the service.”

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Posted 3 months ago

“Customer care team guy named Arnold W was very rude. He didn't have etiquette how to handle the customers. He was least interested in answering the questions and didn't care less if you buy it or not.”

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Posted 4 months ago

“BEWARE of purchasing a mattress in a box. They sell mattresses that have been condensed for longer than the manufacturer recommends resulting in a mattress that does not expand to full size. When asked to remedy the situation I'm told to contact the manufacturer. The manufacturer says contact retailer. What a headache. I purchase a King Tuft & Needle Mint Hybrid and it has expanded to 76" in length, whereas, is should be 80". I am waiting to see if National Mattress will resolve this issue. Will update review as needed.”

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Posted 4 months ago

“Mattress is a bit too soft. Did not really support my back and I’m still having bad back pain.”

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Posted 5 months ago

“Purchased a Bed Frame... staff is friendly and knowledgeable . However with no tax bed frame should have been $176.00 and charged $cdn 200.00 which is not appreciated.. Taken advantage of the tax and raise up the price .. no honesty”

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Posted 6 months ago

National Mattress Canada is rated 4.8 based on 13,471 reviews