National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 14,151 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 14,151 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

rafal@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 8th August 2025

1165

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst purchase experience at this store . I paid $55 for them to deliver the new mattress and also removal old mattress from my place but they just left it there. They said they couldn’t take it with them but they never even said that when we paid to get rid of the bed ! We even called the company and they didn’t answer! Even the bed we bought already had stains,like isn’t it supposed to be new? Just a store of lies.I highly recommend other people not to go buy beds there. Extremely bad service. They don’t even deserve 1 star.”

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Posted 11 hours ago

“Incredibly frustrating ordering online. I had to rent a car to pick up the mattress myself after having my order cancelled twice because it was flagged by your 3rd party payment service.”

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Posted 2 days ago

“I had a terrible experience with National Mattress. I placed an online order with 3 items that include a mattress. I needed the items urgently and wanted to make sure it will arrive the next day. I called their hotline, the person who answered my call told me that the mattress is sold out as someone else already bought it online before I did. I told him that was their fault not updating their website, I already paid for the whole order online! I asked to speak to a manager who also confirmed the mattress has been sold out and there is no other way around except canceling the order and refunding me the total amount within 2-5 business days. Inconvenient, but I had no other choice. I agreed. The next day, I received a call from the courier saying he is 20 minutes away! Turns out the manager and the agent had no idea what they were saying and were both lying about the fact that it was sold out because it was IN STOCK!! I was not home because I had no idea they were coming since the manager confirmed the order will be canceled! I asked the courier to wait for me, he said no. I asked him to come back later when he's done delivering all the order, he said no. He hung up and marked the order as delivered!! I called their hotline again and they gave me the option to go to the store and get my items in person or deliver it the next day which was not an option for me because I would have slept on the floor. I did eventually go to the store only to find out that the mattress cannot be rolled so I can't take it in the car. I had to replace it with another mattress that can be rolled and had to wait for over 3 hours for this mattress to arrive from another branch! On the bright side, the person who was helping me in the store was very helpful and understanding, he also gave me a discount and refunded me the delivery fees. The mattress, pillows, and bed sheets are good as well. Overall, the whole experience was a disaster, I won't ever be going back to purchase anything from them and will not recommend them to anyone.”

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Posted 2 days ago

“Told me I was getting a new mattress. Bag sealed with packing tape. Obviously used. Don't trust these people. They will lie to you to get your money.”

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Posted 2 weeks ago

“Delivery was scheduled. Took time off work. Day arrives. No delivery. 'oh the shipment didn't come in. We will let you know when it does and contact you to reschedule.' The above play-by-play happened 3 times in total. Careless work to a shocking degree. Truly embarrassing. Grateful this experience is over. Have been repeating this story to everyone I know. National Mattress. Avoid.”

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Posted 3 weeks ago

“Terrible customer experience. The delivery driver backed his truck into my truck causing damage. I have been trying to get in contact with some at national mattress via call and email for 5 days and have not heard back. Terrible experience would not recommend”

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Posted 3 weeks ago

“Customer service at the store was good but we were supposed to get a receipt by email. No receipt was sent just this review email!”

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Posted 4 weeks ago

Please check your spam folder, our systems automatically send the invoice. We can always resend it if you have not received it.

Posted 4 weeks ago

“Thank you”

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Posted 1 month ago

“So far in regards to getting my mattress has been the worst experienced. The original mattress that was shipped was damaged and replacement was damaged too so since I paid for the removal of my old mattress I have been sleeping now on the couch for the last 3 days and waiting for supportmattress.ca to get back to me on another replacement/refund which probably means more sleepless nights on my couch”

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Posted 1 month ago

“My package came open? They told me it just expanded and everything is good. When i went in my garage after they left it had been open and yoy could see the mattress. I paid for seal new matteess not a unsealed mattres”

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Posted 1 month ago

“Thank you”

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Posted 1 month ago

“Mattress in a box should be Mattress in a Bag.”

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Posted 1 month ago

“Please be careful when you go to Steeles Avenue outlet, Yaman showed me one mattress that was in clearance and told me the same would be delivered but i got the delivery of a different mattress. It was the worst experience I ever had.”

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Posted 1 month ago

“Poor service”

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Posted 1 month ago

“Prices are good, but they did not follow order instructions.”

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Posted 2 months ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

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Posted 2 months ago

“Torn mattress / Unresponsive customer service Bought one king size mattress asking delivery guys to put it upstairs. Yes they put but by a torn on surface. Not a big deal maybe but CUSTOMER SERVICE DIDN'T RESPOND WHEN I REPORTED IT WITH PICTURES AS PROOF.. DISAPPOINTED..”

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Posted 2 months ago

“I purchased a king-size mattress on May 9th from National Mattress at their Woodbine location. The in-store experience was smooth—Henry was courteous, informative, and helpful. Since the king size wasn’t in stock, the mattress was delivered the very next morning, which I appreciated. However, the mattress delivered was smaller than the standard king size (should be 80x76"), measuring around 76–77" in length, including the stitched edges. I reported the issue the same day, but getting through to customer service was frustrating. After multiple calls with long wait times, I finally reached Henry again. I was asked to wait several hours for it to expand, but there was no noticeable change. I was then instructed to email a central address and send photos. I complied, only to be asked to resend the photos with a measuring tape, even though I had already confirmed my bed frame was a standard king size from a reputable Amazon seller (4.5 stars with 50k units sold, so no issue with bed measurements). I included pictures of the Amazon bed dimensions, clearly showing the mattress was significantly short of the edges—this was undeniable proof of the issue. At one point, I was told the mattress might have been placed incorrectly—horizontally instead of vertically. Of course, I checked and tried before complaining, but I did reposition the mattress, took pictures, and shared them as I told the measurements still showed it was undersized. The biggest frustration is the lack of urgency. The last email shared with them was 40 hours back with measurement pictures, followed by a reminder after 24 hours finally I heard back from them, and the answer I received is absolutely outrageous and unacceptable. They reached out to the manufacturers, and as per them, it can sometimes take up to a week for the mattress to expand. First, I was told it would take 4 hours, then 24 hours, and now it’s 7 days. So, it’s my duty to monitor the mattress, send more pictures, and that it might be fine in a few days—and if not, I can reach back out. It’s a vicious circle. It’s the 6th day days since I made the purchase, and I’ve received no resolution. No phone calls, no action taken to replace the mattress. This is especially disappointing because the mattress is for my elderly parents, who have spine issues, and National Mattress team is aware of this. This experience is a clear sign of sellers who are only interested in making the sale and couldn’t care less once the transaction is complete. A faulty product can be tolerated if the service is strong, but when both fail, you feel unheard and stuck. For such a high-price purchase like a mattress, I expected far better customer care, faster responses, and more responsibility. I hope this helps others make a more informed decision.”

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Posted 2 months ago

“I drove down from Orangeville to Mississauga to pick up my boxspring, and was very disappointed when I got home and unwrapped it. There is damage to the one corner exposing the wood, the black fabric on the bottom all the way around isn’t even attached. Most of the staples just went through and it’s flapping, hanging on by a couple staples, one of the pieces of wood inside is broken, and one of the plastic corner pieces is broken as well. I don’t know whether you can bring me a new one free of charge (ideally before Wednesday as I'm moving and need a boxspring by then), or just refund this one and I’ll go elsewhere. My mind is blown at the quality of this boxspring.”

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Posted 3 months ago

“The delivery was late and the package was full of grease”

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Posted 3 months ago

National Mattress Canada is rated 4.8 based on 14,151 reviews