National Mattress Reviews

Name: National Mattress
Address: 33, Belvia Road,, Toronto
Rating: 4.77

4.8 Rating 7,814 Reviews

96 %

of reviewers recommend National Mattress

4.8

Based on 7,814 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

800-631-4883

Email:

info@nationalmattress.ca

Location:

33, Belvia Road,
Toronto
M8W 3R2

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National Mattress 5 star review on 23rd April 2024

Jiasheng

National Mattress 5 star review on 21st April 2024

Alfredo

Christopher C

National Mattress 5 star review on 20th April 2024

Margaret L

National Mattress 5 star review on 19th April 2024

Frank S

584

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the delivery guy showed up without any help and wanted me to help him take the mattress up the stairs this is after they charged me extra to take it up the stairs”

Helpful Report

Posted 3 days ago

“I stumbled upon this store 2 years ago offering 'made in Canada' mattresses at seemingly great prices. However, my shopping experiences thus far have left much to be desired. My initial order was abruptly cancelled just one day after placement due to the item being 'out of stock.' Curiously, shortly after the cancellation, I noticed the same mattress back in stock, but now at double the price. In another instance, I ordered a mattress base which arrived defective. Despite being assured of a replacement, I was left to deal with the hassle and expense of disposing of the faulty furniture myself. Feeling somewhat optimistic, I decided to give them another chance and ordered a mattress last month. Although the delivery was not as prompt as promised, I could live with it. However, my patience was tested again when I discovered the exact same mattress listed for $150 less on their website a mere five minutes after I finalized my purchase. Seeking resolution, I reached out to CS to request a price match or order cancellation. Their response was unsatisfactory, attributing the price difference to location-based shipping fees that were not indicated in the invoice. My further investigation revealed a separate website for customers in BC with the same lower pricing, confirming my suspicions. Despite my attempts to address the issue with CS, they have since ignored my messages. It's disappointing to encounter such lackluster service and questionable practices from a company claiming to offer quality Canadian-made products."”

Helpful Report

Posted 2 weeks ago

“The person that delivered my boxspring, Dwight must be one of the rudest people I've ever had to deal with. In our conversation over the phone he ended up screaming at me over the phone, who does that??? Absolutely unacceptable and this will make me think more thab twice about doing business with you again.”

Helpful Report

Posted 3 weeks ago

“I order size 39 in and the company send me 37 in It is so bad. I want change the size to 39 in”

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Posted 3 weeks ago

“Price of mattress is affordable and it arrived within a week or so (we were buying it from Kingston, ON). However, the mattress appears to have manufacturing defects. Gaps were found in the stitching at the bottom of the mattress and holes on the base as well. Very disappointed. Buyer beware.”

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Posted 3 weeks ago

“I haven’t got my mattress yet s as bd asking for review . Send first”

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Posted 4 weeks ago

“Purchased a duel king box spring online. Explained that both myself and my wife are disabled and would need the mattress removed to change out the old box spring with the new ones. Drivers would not do it explaining they cant touch anything unless its in plastic. So how am i supposed to put a king mattress in plastic when first i dont have plastic that size and second i have 1 good arm. They should have told me this right from the beginning and I would have ordered from a company that would do the service i needed. That is what we paid delivery for.”

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Posted 1 month ago

“The main problem respect when came in side the store very bad customer service take I never seen in Canada like the guy in side the store when came in side the store you help and respect the customer I was dissatisfied I hope you will fix the behavior”

Helpful Report

Posted 1 month ago

“Very, very disappointed. I can never recommend this company to anybody. The NM queen extra firm mattress has a toxic smell. I paid $592.00 to this kind of mattress, it was a rip off. I search and there are big stores selling better quality of mattress which is cheaper. Not like this, looks like no name brand mattress. I have mentioned the bad smell in my very first email to customer support but did not say any word about this complain. My allergy became worst cause of the bad smell and this mattress give me back pain and I only tried for 9 nights, just to give a try and suffering for the bad smell. My husband did not even want to sleep in the room cause of the smell. After giving a tried, we packed this mattress in the original bag, totally sealed with bad smell. It is standing in the foyer, ready to go. I even asked the customer support if he wants me to take picture and send to him, no answer from him. My few emails I asked Donnie questions, like if I will change this mattress to another one and let say, it will give me back pain again, what will be the next choice? Do you have anything in mind? I did not hear any answer about this question. I realized after they received my money seems they are ignoring customers. I even asked him to give back $400.00 and pick up this mattress for I already felt something about this company. I need to pay $95.00 to pick up and change for another mattress which I need to pay more money. I will end up of spending more which I can't afford. I even told him that I only borrowed money from my friend to pay my credit card inorder not to pay high interest. I was also in the business before but I did pay attention to my customers concern. You have to remember every customer is very important in the company. They are the one supporting your business and without customer you will end up of closing your business permanently. Customer is the back bone of your success in the business. Thank you very much. Please see below the reply of the customer support: As I've said before, I'm sorry, but there is nothing further we can do to help. I wish you the best in finding another solution. If there is a different matter I may be able to help you with, please let me know Thank you kindly.”

Helpful Report

Posted 1 month ago

“The products of this store are similar to low quality second-hand products and you will realize this when you unwrap the product. And what's worse is that when you want to return the product, you realize that this store is not like all the sleeping accessories stores in Canada and does not have a return policy. This is a clear fraud because they do not tell the costumers about this policy at the time of purchase, and there is only a small writing under the purchase invoice that he pays for it.”

Helpful Report

Posted 1 month ago

“The sales person at the store was NOT nice at all and supee rude. I told him we are furnishing three apartments and we will be returning back and he didn't care at all. Also they didn't describe the return policy about pillows to us and without even using the pillows we went in the day after to exchange and the same person was so rude. Fortunately there was another guy that helped us.”

Helpful Report

Posted 2 months ago

“lacking customer service for a return. Factory sealed item that was never used was refused because it would have been logistically difficult for them. It wasn't logistically difficult to take my money though”

Helpful Report

Posted 2 months ago

We appreciate your recent inquiry about returning the unopened boxspring you purchased from us in early October, over three and a half months ago. We understand the importance of customer satisfaction and regret any inconvenience this may have caused. After reviewing your request, we must inform you that our return policy extends up to 90 days from the date of purchase. Unfortunately, as the stated period has elapsed, we are unable to process a return for the boxspring in question. We understand that circumstances may vary, and we genuinely apologize for any frustration this may cause. Our return policy is designed to ensure the quality and satisfaction of our products, and adherence to these guidelines allows us to maintain the high standards our customers expect. If there are any issues with the boxspring or if you have any concerns, please feel free to contact our customer service team. They will be more than happy to assist you in exploring alternative solutions or addressing any specific issues you may be experiencing. Once again, we apologize for any inconvenience and appreciate your understanding.

Posted 2 months ago

“I bought matrix and not comfortable and i try to change it they request to me to pay 100$ it is not fair im not happy for that .”

Helpful Report

Posted 3 months ago

“Don't expect proper delivery. First delivery date was cancelled because they forgot to load mattress onto truck. New delivery date was post surgery for me, and I requested that masks be worn. This was noted on delivery invoice. Delivery people arrived and one refused to wear a mask. My husband had to help bring mattress upstairs. I paid for a service that was not completed properly, and I should be reimbursed. Mattress came in a dirty plastic covering, but is comfortable. A mattress tag at the side was torn and I wonder if this indicates it being a "second" in some way. Low price was great. Service was not.”

Helpful Report

Posted 3 months ago

“Paid for delivery to upstairs bedroom. Delivery drivers said they couldn’t and didn’t even try. I ended up doing it MYSELF! Lazy employees do the company more harm. AVOID”

Helpful Report

Posted 3 months ago

“please respond my request 15017 ASAP. new mattress sagged.”

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Posted 3 months ago

“Delivered a wrong mattress”

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Posted 3 months ago

“They are not clear on return policy. Whatever you are buying is final.”

Helpful Report

Posted 3 months ago

“They delivered a wrong mattress and would not respond back to my email.”

Helpful Report

Posted 4 months ago

“Very poor customer service. The guy who came to deliver was super arrogant and already angry at something. Rang the bell 6 times continously and barged in with the mattress the moment door was opened.”

Helpful Report

Posted 4 months ago

National Mattress is rated 4.8 based on 7,814 reviews