National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 16,082 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 16,082 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

support@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 29th December 2025

1232

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The spring box I received is completely faulty and I called the customer care support and they said if the box is open, you cannot return it. Is this my fault that your product is faulty?”

Helpful Report

Posted 1 week ago

“Our package did not arrive on time. There is no tracking number and can not contact a person to speak to. Poor customer service.”

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Posted 2 weeks ago

“Rude delivery”

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Posted 2 weeks ago

“I found they have terrible customer service and once you make the purchase they dont really care anymore. I made my purchase and set up a delivery date which shows on my invoice. I got a random email a couple days before from a third party saying its now going to be the next Monday. Whenever I called national mattress I had to wait on hold for quite sometime before someone would answer. When they did they acted very concerned like they wanted to help. First call- " oh let me figure this out for you ill call you back right away!" 6 hours later when I called back. " oh that's no good let me figure this out for you" instantly transfers me to a line that non stop ringing. Third time I call - " sorry to here this sir, I want to help you so I need you to email support, and then im going to call support and have them reach out to you right away" Confused by this i said if youre going to call them anyway why cant you the employee contact them and tell them what's going on you have the invoice, you have the dates, you hired the third party not me and youre going to contact support anyway seems silly I too have to email them. "Sorry sir I understand your frustration im just an employee you have to contact support " im so happy they understand your frustration because when I asked if he could just transfer me to a manager after that he said "yes sir I will transfer you" and then just hung up. When i emailed support like I was told to all they did was tell me to email the third party, acted like they cared by saying stuff like " im sorry you were not satisfied with our reply," and all they really did was delay the week until my mattress was delivered. In conclusion my complaint did nothing, my mattress still came a week late. Nothing was done by.national mattress except make me do more work and email support, who did nothing but delay the week, and tried to get me to do even more work and email the third party while just creating more upset by saying stuff like "we are sorry this is happening," and " we are sorry you weren't happy with our response," because nothing they said was helpful and they sure didnt do anything helpful, and they literally did nothing to try and rectify this in anyway what so ever. The Brick will actually refund some of.your purchase but not national mattress they only care about your money and not the customer that's 100% garuntee right there”

Helpful Report

Posted 2 weeks ago

“We placed an order for a queen mattress and a matching boxspring through National Mattresses. However, they delivered only the mattress and not the boxspring. When I asked about the missing boxspring, which was clearly listed on the invoice (Order no: order #000313693) they claimed that it does not come with one (lie). I explained that I had compared prices across multiple vendors and chose them specifically because the order included a boxspring. Unfortunately, National Mattresses proved to be unreliable. What they advertise on their website does not match what they deliver, and they were not truthful about what was included in the invoice. They made promises they did not fulfill. They deliver only the Mattresses not the Matching BoxSpring mentioned in the invoice. I highly recommend choosing a different vendor, as National Mattresses is not trustworthy. I would not recommend them to anyone.”

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Posted 3 weeks ago

“Unable To complete The purchase”

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Posted 1 month ago

“Originally, I was impressed with the price, quality and service when I first bought a mattress for my youngest son when he moved out a few months ago, that I just purchased a second one for my eldest who is moving out this week. Unfortunately, within an hour of delivery, my son determined the box spring was too high and disproportionate to the bed frame and decided not to use it. I called to ask if we could return it. They refused because he had taken the plastic packaging off it. This was within an hour of delivery!!! I can't see how they can possibly take back a mattress with their 100 night sleep trial guarantee... so this must be a scam. Do they really expect you would keep the plastic wrapping on a mattress to sleep on??? It's not like we wanted a refund on the boxspring, just an exchange for a low profiile one. I will never do business with this company again.”

Helpful Report

Posted 1 month ago

“I recently made a purchase, never heard anything regarding the delivery. I’ve had to call several times and still there is no eta on the delivery of a product after weeks of purchase. Now the price of the product has dropped and I still haven’t even been contacted by your third party “gobolt” for delivery. I’m not happy about his experience at all. I’m still in limbo…”

Helpful Report

Posted 1 month ago

“I purchased a mattress recently. which came damaged. I wrote to them to inform the issue and never heard back from them. Never going to purchase from them again. I was returning customer and even earlier referred about them but very dissapointed this time.”

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Posted 1 month ago

“Terrible website platform, and even worse customer service. Management seems to be incompetent and Driver was extremely rude”

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Posted 1 month ago

“The pilling on the brand new mattress has not been sorted out by the head office. When one buys a new mattress you donot expect pilling when it is opened. If this is normal according to them then replace it as it will not make a difference to you but to me it does!”

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Posted 2 months ago

“I bought a mattress that was a lot firmer than in store, then when i asked for a refund i was told i had to buy another mattress and i could only exchange. I was told to send pictures of the mattress and my exchange was approved but i was told my refund was conditional on inspection and i had to wait 3 days to get it not when i handed back the mattress and that was also upon inspection. So basically if the inspector deemed this not mint condition they would only “partially” refund whatever that means When i went to the store, i was told i had BUY the mattress bag ($8) seriously after a customer has already had a bad experience you charge them an adoption $8 for a bag Never shopping here again”

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Posted 2 months ago

“Delivery was great. Product was not. National mattress assistant claimed the slats would be typically 3 inches or less in spacing but was actually 5&1/2 inches apart. Foam mattresses require 3 inches or less for slat spacing or the mattress will sag. What was advertised as a 2 inch foundation was actually 1&1/2 inches.”

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Posted 2 months ago

“Terrible Service and Zero Customer Support I bought a mattress and paid extra for the white glove delivery, which clearly included removal of the old mattress. However, when the delivery people arrived, they said they don’t provide that service. The store then refused to refund the delivery fee, and customer support has completely ignored my email. Extremely disappointing experience — I would never purchase from this company again.”

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Posted 2 months ago

“Worst customer/delivery service I have ever received. Mattress delivery simply left the mattress outside of house then drove away. I thought after signing the receipt they would put the Mattress inside the house, when I ask them, they mumble something then went to their truck and drove away. I had to move the mattress inside myself. Frustrating!!”

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Posted 2 months ago

“Sold me a mattress that had stains and cat urine on it!! Terrible”

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Posted 2 months ago

“Never provided my refund. It has been nearly 2 weeks since the original mattress was returned. I have followed up multiple times and feel like at this point I’ve just been scammed into buying 2 mattresses. I am now out $2700 for a mattress I returned. This is unacceptable.”

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Posted 2 months ago

“This company is very unprofessional and dishonest. Ordered a mattress for delivery to my elderly mother at her retirement home. In order to bring the mattress into her suite and remove the old mattress and box spring, they added a charge which they only accept in cash. When the retirement home requested a receipt the delivery people said: “we don’t give receipts”. How a company functions with dishonest employees is beyond me. The delivery guys were very rude, saying things like “hey buddy, this is how it’s done!”. I would expect more from a Canadian company. Will have to order from somewhere else…”

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Posted 2 months ago

“I had a very disappointing experience with this store. I accidentally ordered the wrong size mattress box and reached out immediately via email and phone, but received no response. I then went to the store in person and purchased the correct size. The staff assured me that if I paid for the new order, I would be refunded for the previous one. However, I have not received any refund confirmation or the actual refund to date. I’ve tried calling multiple times with no one answering, and my emails have gone unanswered as well. Extremely poor customer service — I feel ignored and let down.”

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Posted 3 months ago

“Our experience with Ben at your Mississauga North location was great. However delivery was less than ideal. Our bathroom cabinets were damaged by the delivery agents. The cabinet hinge was completely ripped off and the door hangs crooked.”

Helpful Report

Posted 3 months ago

National Mattress Canada is rated 4.8 based on 16,082 reviews