National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 14,188 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 14,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

rafal@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 10th August 2025

1163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online store rejected order twice due to incorrect fraud alert, with no message that my order was canceled. Drove one hour the store, but credit card terminal was broken. Had to come back another time the next day.”

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Posted 3 months ago

“Product ended up coming at 11 pm when it was initially set to come at 3 pm. I stayed home from work that day and had to stay up late to receive the order. When I called in the first guy said someone would call back they didn’t I had to call back and get head office to call me. The driver did bring it up to my apartment but still overall not a good experience.”

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Posted 3 months ago

“I got damaged mattress and when I called the store where I bought, guy said we were not going to help you and you should email to support. And I did and it was very tedious process makes me disappointed”

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Posted 4 months ago

“I haven't received my mattress. The website indicated I would get delivery on the 23rd before I ordered and I would get confirmation within 24hrs... I received confirmation 4 days later, I had to call in twice.. it is now the 27th still no mattress... there is definitely something wrong with your website and details.”

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Posted 4 months ago

“I have always wrote a very good review (this is the 3rd mattress I bought from here, 5th from the family) but this time my experience was frustrating. I bought a mattress at 2:17 pm, the sales roll out the mattress and load it in my car. Then we went home to unload the mattress however we noticed there was a hold in the mattress. So we drove back to the store and ask them for an exchange. The sales said we can't exchange at the store and had to reach out to customer service for a replacement. So we went back home and file for a request with customer service at 3:39 pm. It was only 1 hour and 20 mins between buying the mattress and asking for an exchange. I simply do not understand why I can't exchange then and had to do this whole process of reaching out to customer service for a replacement. It is very frustrating. I could have enjoyed the mattress then instead of waiting back and forth email exchanges for a replacement delivery.”

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Posted 4 months ago

“I am really disappointed with the service. I must say that national matress customer support staff are useless. They don't even know their own policies. Peter better learn more about your policies. Requested a return/exchange on a product and I received an email stating it's not possible. Then another member of the customer team sent a review request 2 weeks after the exchange eligible date and acknowledged the issue but clearly stating that they won't do anything about it. Even though we clearly initiated the process within the eligibility period. I simply can't trust the service.”

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Posted 5 months ago

“Customer care team guy named Arnold W was very rude. He didn't have etiquette how to handle the customers. He was least interested in answering the questions and didn't care less if you buy it or not.”

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Posted 6 months ago

“BEWARE of purchasing a mattress in a box. They sell mattresses that have been condensed for longer than the manufacturer recommends resulting in a mattress that does not expand to full size. When asked to remedy the situation I'm told to contact the manufacturer. The manufacturer says contact retailer. What a headache. I purchase a King Tuft & Needle Mint Hybrid and it has expanded to 76" in length, whereas, is should be 80". I am waiting to see if National Mattress will resolve this issue. Will update review as needed.”

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Posted 6 months ago

“Mattress is a bit too soft. Did not really support my back and I’m still having bad back pain.”

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Posted 7 months ago

“Purchased a Bed Frame... staff is friendly and knowledgeable . However with no tax bed frame should have been $176.00 and charged $cdn 200.00 which is not appreciated.. Taken advantage of the tax and raise up the price .. no honesty”

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Posted 7 months ago

“The mattress I purchased last week is complete junk! The springs that are in it will go through your back if you unfortuante enough to lye down on it. I would never purchase a mattress from National Mattress again. Better off going to Leons's, Sleep Country or the Brick.”

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Posted 7 months ago

“I ordered and paid for almost a week. But nothing keep me posted about the shipping and when I will receive my purchased.”

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Posted 8 months ago

“The purchase experience, on time delivery and price is great. However the mattress was defective on delivery and was smaller than my king bed. We reported immediately and the customer support declined replacement. They said it us usual and they can't do anything about it. It's a total disappointment...now we would have to live with a defective product for which we paid a full price...!!!!!!”

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Posted 8 months ago

“went to the location to purchased the mattress and felt like the employees doesn’t want to help u out , felt like they won’t even bother to ask you ur needs unless u r willing to spend good chunk of money.”

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Posted 8 months ago

“You don’t care about customers delivery time.totally bad idea.you should understand order with your business.I because of only one mattress.”

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Posted 8 months ago

“lol your driver took out my cable line after crashing into a tree”

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Posted 8 months ago

“Horrible Experience using National Mattress' in room delivery service. The drivers were agressive and violent. We paid 2.3K for 3 mattresses, and 1 came damaged with the plastic bag wide open at the bottom. When we refused the mattresses, one of the drivers started yelling at us inside our house, and used STFU. We were absolutely shocked and asked numberously the drivers to leave our house. To make things worse the aggressive driver pushed us on his way out of our house, and left scratches on our walls. The remedies that we got from NM is only a full refund on the order and a free inside-room delivery for a new order. This is just laughable. Stay away from their delivery services!”

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Posted 8 months ago

“queen mattress was 4 inches short of length. Contacted customer support...as usual giving hard time. should have gone with Costco..worst purchase”

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Posted 9 months ago

“Very rude sales person. Never imagined this kind of customer service”

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Posted 9 months ago

“Don't expect them to honor their exchange policy. Received an item and it was damaged on delivery but we didn't notice until we went to move the item into place. Due to it being more then 24 hrs, they didn't exchange for a new item even though it was unopened and in the original packaging . Sent them pictures to prove our case as requested but they still didn't help. Emailed and called but nobody was helpful for a simple exchange.”

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Posted 9 months ago

National Mattress Canada is rated 4.8 based on 14,188 reviews