National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 14,192 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 14,192 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

rafal@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 10th August 2025

1163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New pillow with a yellow stain ,and they refused to return or exchange.”

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Posted 1 year ago

“We were sold a refurbished metal bed frame and was not told it was a refurbished product. I called to advise the item was defective and was told they could not help me. I was directed to send an email to customer care”

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Posted 1 year ago

“Horrible customer service. Driver said we were not home and left. They refuse to bring back order today. We have been in all day waiting”

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Posted 1 year ago

“Creaky sounds are coming from the mattress... It is unbelievable!!!!!”

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Posted 1 year ago

“No response to my 3 email follow ups whatsoever. called in and learned my order was never delivered. refused to offer compensation or immediate delivery. had to connect 3 times with customer service via phones to finally set up a delivery date.”

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Posted 1 year ago

“Very bad experience from purchase from the national mattress. In just less than few minutes of delivery of mattress, i found that The quilted cover was ripped from few places and immediately i contacted to support team regarding that but team told that we cant do any thing.”

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Posted 1 year ago

“Not happy that unable to return for refund the mattress and the box spring - I was not informed that the bed is a collapsable otherwise I would have not ordered from your store. I went online thinking it was a good thing but it is not.”

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Posted 1 year ago

“They have a fast service, but the mattress was not what we expected. It is not firm, and our backs are suffering a lot.”

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Posted 1 year ago

“Poor customer service. Mattress was delivered damaged and "Donnie" from support said we can give you $30 off and there's nothing else they can do for me when I asked about a return. Not impressed to say the least won't buy from them again. I'm sure you can find same cheap priced mattresses else where.”

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Posted 1 year ago

“Springbox plastic cover had grease on it and it spoiled my new carpet.”

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Posted 1 year ago

“It was my first time at National mattress and it will be last time, horrible experience at the hamilton barton road location, i have called and emailed my complaint, i hope someone looks into that !!”

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Posted 1 year ago

“I didn’t receive an orthopedic mattress which is what I had ordered. The quality of the mattress is extremely poor. I ordered it for my dad who has back issues and turns out its a very basic mattress just like a 100$ one on amazon. Very bad experience with the product.”

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Posted 1 year ago

“I received a torn mattress and after I alerted National mattress I was told that I should have inspected the mattress before opening the patch not have opened the package😪. No one told me beforehand. I feel cheated to be honest”

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Posted 1 year ago

“The box spring very poor quality doesn't hold the heavy mattress like the previous one we had I was going to call yu this weekend to return it.no coils like the one we had.Thanks”

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Posted 1 year ago

“I bought a matress in a box but when its open the mattress is loewer from the head side and also lower from the foot side and higher from the bottom so basically the matress is uneven.its been 6 weeks still they r not take matress from us very baad service.there is no phone option only we can talk with them by email.”

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Posted 1 year ago

“I ordered a 6" box spring. When the paperwrk arrived it listed both 5" and 6" models. I called your company and informed them I wanted the 6" box spring. The agent assured me he'd sort it and promised a phone call to confirm. No phone call was received. The next set of paperwork only listed a 5" box spring. When the delivery arrived it was (as expected) a 5" box spring. I refused to accept and contacted your company yet again. I spoke to a 'manager' called Arnold who, after two phone calls promised to send me the required 6" box spring. Later in the day he called me back to tell me that you don't actually sell 6" box springs, despite your web site advertising several of them. I informed Arnold that I would be writing a poor report on social media and he pleaded with hme not to do that. I informed him that when I receive good service I give good feedback but when I receive poor service I report that also. Your company failed to deliver as pormised, told me lies (several) and completely let me down. I hope and trust that somebody in your company reads this report and gets back to me with an apology - but I doubt it very much. My contact details are 519 546 7069. I hope but don't expect to hear from you”

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Posted 1 year ago

“They are trying, unfortyunatelly wrong web for information, ( confirmed verbally: Oh yes, I know. ...) and 2 incomentent people at the end of chain destroyed impression. No more.”

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Posted 1 year ago

“Terrible customer service with regards to talking about returns. No opportunity to even speak to someone on an escalation. Positive. Made every effort to accommodate the delivery of the mattress. However it's interesting to note that deliveries are made out only on certain days. So, from order to delivery took about 10 days. Never purchasing from here again.”

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Posted 1 year ago

“I live in the building, I am disabled, I can not pickup item from the lobby. I paid for delivery 'to the door', delivery people refused the delivery if I not pay extra $35. Not acceptable.”

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Posted 1 year ago

“Be aware of Online order!! It might be different from What Displaying store. I was disappointed of the discrepancy between online order and in-store products; Basically, I visited the store to check and the Markham store agent was very nice gentleman. He told me that the mattress will be compressed. It is very easy for me to bring to the second Floor of my house. And I realize there is a promo code for me to order online, so I placed the order online however, what I received is an inflated mattress Which I could not bring up upstairs. This is not what I saw in the store; I am not sure if somebody use it and return it before me. And the factory just simply put a plastic cover and resell it I have no Choice but refund. I have also to pay the fee to pick up a mattress. It is a waste of time and energy.”

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Posted 1 year ago

National Mattress Canada is rated 4.8 based on 14,192 reviews