National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 17,823 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 17,823 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

support@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 25th July 2026

1261

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made purchase on a Wednesday because availability said Friday delivery. Specifically narrowed my selection of items to those that would deliver Friday (may have selected other mattress if time was no issue). Delivery date confirmed for Friday. Friday morning no tracking. Delivery rescheduled to Saturday. Saturday delivery cancelled. Delivery rescheduled to only mattress on Monday, and adjustable king frame in two weeks. Monday delivery arrives of both bed and frame.”

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Posted 2 weeks ago

“Haven’t received mattress yet, was told will take 4-6 weeks to deliver”

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Posted 2 weeks ago

“The first store I called said they didn't deliver to my area and when asked, they told me no other store does. I found another store and they said yes we deliver, so first not so good experience. Ordered and promised 13 matresses and only showed up with 12. Was difficult to find out the details about why this was. Friendly service and quick delivery, we have yet to see how comfortable and durable these will be.”

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Posted 2 weeks ago

“Need to do quality check on all mattresses before ship to the customer my mattress had a manufactured defect had to had it return and deliver another one it was an inconvenience. Need to get it right the first time.”

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Posted 4 weeks ago

“This was my first time shopping at National Mattress. As soon as I walked in, Arnold proactively introduced the products and helped me choose the mattress that best suited my needs. He was professional, objective, and never put any pressure on me, which made it easy for me to find a mattress and pillow that I really liked and make my decision with confidence. I’m very happy with my purchase and truly appreciate Arnold’s professional service. I’m looking forward to receiving my new mattress next week, and I hope the delivery arrangement and service will be just as excellent as the in-store experience. 29 June 2026: I would like to add an additional comment regarding the delivery service. While I was extremely satisfied with the in-store experience, I was very disappointed with the delivery process. I originally gave National Mattress a 5-star rating based on my excellent in-store experience. Unfortunately, because of the delivery experience, I have decided to deduct 2 stars. My original estimated delivery time was 1:55 p.m., but it kept getting pushed back throughout the day until I was finally notified that the delivery would be around 6:53p.m. I called the customer service hotline twice to check on the status, but unfortunately, the situation did not improve. I live in a condo, where deliveries and mattress disposal must be completed before 6:00 p.m. I repeatedly contacted my building management to extend my elevator reservation, but they could not allow deliveries or mattress disposal after 6:00 p.m. As a result, I had no choice but to cancel the delivery. I had taken the entire day off work and waited at home all day, only to have the delivery cancelled. It was a complete waste of a vacation day. When I called to reschedule to July 6, which means I now have to take another day off work. I asked whether a delivery window between 4:00 p.m. and 6:00 p.m. on July 4 could be arranged, as I would have preferred to receive the mattress after work. However, I was told that no delivery time could be guaranteed and that I would need to stay home all day. I understand that the customer service representatives were polite and courteous, and I do not blame them personally. The issue is with the company’s delivery system, not its staff. While they were professional, they were unable to offer any practical solution to my situation. I sincerely hope that my rescheduled delivery on July 6 will arrive before 6:00 p.m. so that the old mattress can also be removed as planned. After such a positive in-store experience, I truly hope the delivery service can match the same standard.”

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Posted 1 month ago

“Met with a young gentleman in your Barrie office - was helpful in assisting with our selection of mattress. NOW THE BIG THING is how you as a company handle the rest of this transaction will greatly affect the final report of this survey in delivering my purchase with it being on time and in excellent condition. I cannot and will not give you a rating until the complete transaction is finished. Trust you understand this. Dan Ward.”

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Posted 1 month ago

“Matress was suppose to come rolled up, it came flat, not sure if it was used, not happy.”

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Posted 1 month ago

“We had a mixed experience. Our first visit to the shop was great. We had great advice. Because of travel we couldn't buy then. A few months later our visit was so unpleasant. Three guys all three refusing to give any advice other than try the mattresses. When I asked specific questions they brushed them off. I felt really unwelcome and would have left if I didn't really need a mattress. As for delivery they need to give some idea if part of the day in advance. We wasted a whole day. All that aside for now we like the mattress.”

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Posted 1 month ago

“I had a great experience at the store, trying out mattresses and ultimately deciding on one. However, the mattress I chose was out of stock. Restocking took longer than expected and so was delivery. There was no communication from the store and I found out about the restocking issue after calling. I have now been using the mattress for 4 days and I like it so far.”

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Posted 1 month ago

“Good prices. Communication could be better. Especially when the website isn't updated to show that the mattress is actually out of stock.”

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Posted 2 months ago

“Good price for a decent box spring, ordered on line but no indication that item was not in stock and could not be delivered on time, 2 phone calls needed to follow up, item was delivered 4 days later.”

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Posted 2 months ago

“Friendly staff and great communication however there were hiccups along the way. Mattress delivery was suppose to be on Friday and then cancelled because of stock issues, reschueduled to Sunday (not ideal as it was Mother's Day) , we missed them and I don't think they knocked on the door (Our fault as our doorbell was broken, and calls missed), I called right after and was told it would be rescheduled to Monday. I called on Monday to confirm and was told I was not put on the schedule and it would be delivered the next day. Finally it is delivered the next day but the delivery person knocked over a lamp and broke it. Accidents happen, however it would be nice if there was some sort of compensation for the multiple days I took off work and broken lamp. Not the smoothest of services.”

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Posted 2 months ago

“After i spoke with customer service department regarding my mattress i specifically told them to have white glove service be delivered to my room instead it was left upstairs in the middle of the hallway in my house awkawrd way of putting it not acceptable service. i give it 3 stars becasue of the white glove mattress and 3 stars quality of the mattress not so good and i feel more back pain do i get a refund or exchange well once you open the damn mattress cover no refund or any policy can help you so thats these guys any location thats there pathetic policy excuse first time buyer not happy.”

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Posted 2 months ago

“SO far we are happy with the matress, we did have issues with delievery and are still waiting to hear back on our inquiry to head office. I was happy with the help i received over the phone prior to our pruchase and its too soon to say if this is the right matress for us.”

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Posted 2 months ago

“Prices are reasonable and the soon b experience was quick... Was annoyed that the model that was advertised on sale wasn't in stock so I had to pay $25 more than I thought going in.”

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Posted 2 months ago

“I was asked to pay the delivery people 40$ cash to take the matress and boxapring into my condo, or they were going to leave them in the lobby. They also left the plastic on the matress.”

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Posted 2 months ago

“Quality is good”

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Posted 3 months ago

“I had problems with delivery. Second delivery was scheduled for Sunday but was not sent out. Had to wait for the following weekend. Third delivery was accidently sent on Friday, but we received it on Saturday. However Customer service was very kind.”

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Posted 3 months ago

“Warehouse staff was friendly and not pressuring which was nice. However we were given incorrect information regarding the return policy of some items. We were also given incorrect information on shipping of items so we delayed shipping by a week so we could accommodate everything at once on a weekend. When the delivery came, one of the mattresses was missing. The delivery staff was not helpful or friendly, and told us that they didn't load the bed in the truck for whatever reason, and it's our issue to deal with and to call support. I would understand if this was UPS or FedEx, but it was presumably national mattress employees driving a national mattress truck, surely they could have been more helpful then that. I called and emailed about the issue, and was told they would try to resolve asap and provide me with an update when they heard of the resolution. No follow up email or phone call was made. The only notification I received was a text the next morning that I had a delivery scheduled. I didn't want to drag this out any longer so I had to stay home instead of going to work in order to receive the delivery. I understand it's an "outlet" store, but I did still spend $6000 and would expect a bit more from a customer service perspective. I would still recommend this store because of the no pressure shopping experience and exchange policy (assuming it would be a smooth process if I decide to use it), but I would warn friends of my experience.”

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Posted 3 months ago

“The store was fine but the mattress’s were different when delivered. Support said they were the same but two different names on the mattress ?”

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Posted 3 months ago

National Mattress Canada is rated 4.8 based on 17,823 reviews