National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 13,469 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 13,469 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

rafal@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 15th June 2025

1153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not nearly as firm as I expected it to be”

Helpful Report

Posted 3 hours ago

“The sales staff in the store were extremely helpful but the delivery people did not know that I had paid extra to have the mattress put in the bedroom. They also left dirty marks on the walls. It is too soon to comment on the quality of the mattress.”

Helpful Report

Posted 1 week ago

“It took me like 5 days to make the purchase I wanted to due to a website error, definitely not getting picked to win my purchase lol. I ended up calling between multiple stores looking for a solution, since despite shipping to my province the mattress wasn't set up in their website backend as a nationwide ship even though it came up under my postal code and allowed me to put in all the transaction info. I think in the end one of the store reps I talked to got someone in management to make an exception for it so I could finally purchase after refreshing the page and retrying a bunch days later. There was genuine effort to help from some of the store employees, though one store when I asked if I could talk to a supervisor at the start of the call in hopes of solving my issue quickly after several days of no progress denied my request even after explaining the situation.”

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Posted 2 weeks ago

“Delivery was quick which was nice. Customer service on a whole has been good, I could have used a little more help regarding mattress choices based on ones I like in store and what ones are similar that aren't in that specific showroom but available online. That could have eased the overwhelming feeling I had when one online matched my price point but in show room it wasn't available. Had a hard time finding a showroom close by that had a mattress I was interested in. I'm going to exchange and still feeling overwhelmed especially since next purchase is final. I communicated via in person, phone, email and live chat.”

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Posted 2 weeks ago

“The person who works in the store is very helpful and tries his best to help us and answer our questions”

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Posted 2 weeks ago

“This is the first time buying from national mattress, customer service in the store is ok nothing special but the delivery is very fast and reliable”

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Posted 2 weeks ago

“Difficult to get a hold of for questions.”

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Posted 3 weeks ago

“I don’t like the material on the top of the mattress. I like the soft silky euro too better. That is what I thought I was getting.”

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Posted 3 weeks ago

“Pease contact Greg at the Hamilton location for him to explain my concerns .Damaged packing and mark on box spring. I will keep it as I had family come to help me with moving my mattress etc so not going through this again. I think I should be compensated .”

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Posted 1 month ago

“Only thing i am not able to know in first place is there are two different sites one to order local and one for canada wide orders”

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Posted 1 month ago

“Hi National Mattress, The reason for my low rating is due to two factors. 1. There was delay due to a damaged mattress for me to receive the mattress I would be sleeping on that night since I had already moved apartments. I was notified in the morning around 10:00 a.m. which was appreciated despite the disappointing news. 2. The discounts offered by email would not take the VIP code when I filled out my order. I am still waiting to receive the discount. I have been told by email that my request for the box springs discount has been forwarded to the refund department. If not for these two issues, I would have rated the experience five stars, which this process was is not. I may have rated it this experience one star, if it wasn't for certain employees that you have that made sincere efforts to bring me the services and products due to me as a customer looking for a good sleep. The quality of the mattress is good. Cheers, Josh”

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Posted 1 month ago

“Nice sales person but wrong mattress was sent.”

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Posted 1 month ago

“Had some misscomunication with the delivery driver but once I talked with customer service is was all fixed up!”

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Posted 1 month ago

“wasn't made clear that the delivery was only taken to the lobby rather than my front door. since it is labeled as 'front door delivery' on the site. it was very difficult to bring to my apt by myself.”

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Posted 1 month ago

“It's been a week and a half since I got the delivery. However, the mattress is firm, though the edges are not lined up straight. It's kinda tilted inside on the edges. Apart from till now it's good.”

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Posted 1 month ago

“Delivery was on time and product looked in good condition however it stinks of fragrance. It's like the whole thing has been sprayed with febreeze. I am extra sensitive to scent and I cannot sleep on it. It's disgusting.”

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Posted 2 months ago

“The website is easy to browse and prices are fair. Unfortunately when my mattress and boxspring were delivered, two corners of the boxspring were scuffed and the seams on the side of the mattress were already falling apart. If anyone saw a boxspring with scuffs like that in a store, no one would pay the full price for it. I paid for new items but didn't end up receiving them.”

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Posted 2 months ago

“It stated that the mattress was harder than normal but it’s soft . Giving me back pains”

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Posted 2 months ago

“It's a good firm mattress; very lightweight; but not for me”

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Posted 2 months ago

“Prices were great. Customer service was lacking”

Helpful Report

Posted 3 months ago

National Mattress Canada is rated 4.8 based on 13,469 reviews