National Mattress Reviews

Name: National Mattress
Address: 33, Belvia Road,, Toronto
Rating: 4.77

4.8 Rating 7,742 Reviews

96 %

of reviewers recommend National Mattress

4.8

Based on 7,742 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

800-631-4883

Email:

info@nationalmattress.ca

Location:

33, Belvia Road,
Toronto
M8W 3R2

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National Mattress 5 star review on 19th April 2024

575

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its got tear. I have arelady raised complain about same.”

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Posted 4 days ago

“Normal service”

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Posted 1 week ago

“Just ok...nothing great even after buying such an expensive mattress.”

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Posted 1 week ago

“Good service”

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Posted 1 week ago

“I was super excited for this mattress; I bought the mattress for my low back pain specifically. However, it’s not firm enough. My low back pain probably got lessened a little bit, not recovered fully. Otherwise, it’s all good.”

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Posted 2 weeks ago

“Ordering was easy. However I was asked to confirm my delivery address, but NM included billing and delivery address in their confirmation email. So I'm not really sure why I was being asked to confirm my delivery address. I have yet to receive the product so I may adjust my stars based on the quality of the product itself and the delivery experience.”

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Posted 4 weeks ago

“Delivery was prompt but the delivery team did not help carry the item to the unit in an apartment. They required an extra charge which is ridiculous.”

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Posted 1 month ago

“They used to have specials deal for loyalty customers. But not anymore.”

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Posted 1 month ago

“Not delivered on time. When delivered at second attempt, one delivery person was rude to my son.”

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Posted 1 month ago

“The delivery service was quick and effective, they brought my mattress up to my room and took my old matress out. The matress does not seem as extra firm as stated and I have a feeling it will sag in a few years, but will see. I guess I should have bought an hybrid matress.”

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Posted 1 month ago

“Goo quality, trying to exchange a 4inch box spring for a 7inch, since there was some measurement issues. Exchange process has sucked. Everything else has been great.”

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Posted 1 month ago

“The process or ordering, delivery was excellent. Unfortunately, the mattress was damaged upon arrival so we had to send it back. Hoping the matter gets resolved soon.”

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Posted 1 month ago

“First time using them and won't be the last. I was pleased with my overall experience. It would have been 5 stars review if we didn't have to pay $35.00 to bring the matress where it belongs, the bedroom!”

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Posted 1 month ago

“Delivery and ordeing process was fantastic. The mattress unfortunately was not the quality we were looking for.”

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Posted 1 month ago

“I bought a 6" tight top foam mattress. Its a good mattress but i thought it to be more comfy . Sides of the mattress needs to be more cushioned”

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Posted 2 months ago

“The Queen size mattress is great compared to the one we bought last year. But they need to work on delivery and customer service, which is extremely necessary for the business going. Also, on the other hand their options are likely somehow limited to deliver.”

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Posted 2 months ago

“I am not happy with the mattress, I have to follow your regulations to sleep on the mattress for 2 weeks, and I'm not sure if I can exchange the mattress,( I was told that I have to give a good reason for exchange) and it depends on the person who works at your company. It's weird rules, anyway I will not deal with your business. I am a senior citizen, I saved the money to buy a mattress, and I have a bad back problem. Now I have to use the mattress that I purchased for the next few years until I can buy a new one by the time I die.”

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Posted 2 months ago

“It has a lot of options, and the store is ok, reasonable prices too. But we didn’t like the attitude of the guy who was there. We sign his email as Eden. When we tried to ask for help, he got upset. We don’t know about mattresses, and we needed to ask because he is the one who works in a specialized mattress store. On the other hand, when we bought the mattress and put it in the car, we noted it was scratched under, and we kindly asked him to change it, and his attitude wasn’t good. He was rude and asked to move the car to the door if we didn’t want our mattress scratched, which was insignificant to him. No, dude, after paying almost 800 for a mattress, everything is significant, and we paid for a perfect new mattress. Sorry if you need to do things carefully and go for another.”

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Posted 3 months ago

“The sales must explain more about the mattress”

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Posted 3 months ago

“My order was great. Everything that was ordered came. Unfortunately it was delivered to the wrong address. Fortunately the person it was delivered to contacted me and I was able to retrieve my order.”

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Posted 3 months ago

National Mattress is rated 4.8 based on 7,742 reviews