National Mattress Reviews

Name: National Mattress
Address: 33, Belvia Road,, Toronto
Rating: 4.77

4.8 Rating 7,917 Reviews

96 %

of reviewers recommend National Mattress

4.8

Based on 7,917 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

800-631-4883

Email:

info@nationalmattress.ca

Location:

33, Belvia Road,
Toronto
M8W 3R2

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National Mattress 5 star review on 30th April 2024

597

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sales must explain more about the mattress”

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Posted 3 months ago

“My order was great. Everything that was ordered came. Unfortunately it was delivered to the wrong address. Fortunately the person it was delivered to contacted me and I was able to retrieve my order.”

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Posted 3 months ago

“I havent received my order yet so I can't really give a review about that. I did order online because of the delivery and NM offers this.”

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Posted 3 months ago

“so far so good”

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Posted 4 months ago

“Good service with information, refer frns to visit .wanna to visit again.”

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Posted 4 months ago

“I’m absolutely satisfied with the product thank you national mattress.”

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Posted 4 months ago

“Good price for the best mattress and a nice service as well”

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Posted 4 months ago

“Mattress is good, value for money. Option to schedule delivery could have made experience better”

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Posted 4 months ago

“I bought the mattress online, delivered 3 or 4 days later with a super rude driver. As for quality it's too soon to speak. I hope it worth $ 500 spent on it.”

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Posted 4 months ago

“Service was averagely okay”

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Posted 4 months ago

“It's alright.”

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Posted 4 months ago

“The service at the store and on the phone was great. The employees at the store were very helpful, quick, and attentive. However, the delivery people yelled at me on the phone and gave me a lot of attitude. I told them that security will let them in the building. He said that there was no one there. I asked them if security was there and he yelled "NO I told you to meet me downstairs!" He didn't even tell me that in the first place. When I met them downstairs, they were already let in by security. They couldn't even take the elevator to go to my unit. Such a bitter and disgusted look on their face with lots of bad attitude. Terrible delivery service. I would recommend National Mattress to people, but because of the terrible delivery service I'm not sure anymore.”

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Posted 5 months ago

“Haven’t received my mattress This is a replacement order since the previous Sealy mattress cannot be expanded properly”

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Posted 5 months ago

“Fortunately, the mattress itself is good. I chose a firm one to help my back pain. BUT I am so disappointed because I thought that I was buying a Posturepedic mattress just because next to the picture of the mattress that I bought (SEALY Mix-Match Pocket Coil Firm Eurotop Mattress) there was a Posturepedic sign which means that it is so I assume. I hope that this is not intentional.”

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Posted 5 months ago

“Purchasing experience was good. Very well explained about the product with details but delivery experience was pathetic. I have been told that I will get notification atleast 1 hour before however received just 20 mins before.Delivery guy was nice with language and attitude. In short, Dissatisfied with delivery.”

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Posted 5 months ago

“It was pleasure ordering it online unfortunately driver did made a call and inform he is on the way. It was freezing rain and he not bothered to ring a bell & left the mattress at our house door without updating us.”

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Posted 5 months ago

“not the best experience”

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Posted 5 months ago

“Purchase was easy delivery guy just left it on the porch”

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Posted 6 months ago

“Came into national Mattress Kitchener and was looking for a specific serta pro platform. Asked a couple questions about the platform, including if it folded. The person seemed bewildered i was asking such a question and insisted it didn’t fold and why would it fold it’s meant to be assembled 1 time. I got down on the floor to look and point at the hinge that obviously implies it can be folded. After a short back and forth we both looked online and found it definitely can be folded to store away. The person let me use a measuring tape and offered to bring it out to my vehicle. Not terrible but maybe could have been a bit more informed.”

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Posted 6 months ago

“The purchase was quick and smooth. The app or web was interactive and has no issues with that. Delivery was average, i delivery was scheduled between 8:30-10:30 AM, but was delivered at 11:00 AM. Therefore, I wasn’t in my apartment when it was delivered, I had to go back to my work. And no apologies or side note that delivery will delayed, understandably traffic and other circumstances happen, but No communication, I didn’t appreciate that. Other than that everything went well.”

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Posted 6 months ago

National Mattress is rated 4.8 based on 7,917 reviews