National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 12,942 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 12,942 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

rafal@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 11th May 2025

1119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just had my box spring delivered and I was not happy with how rude the delivery person was over the phone.”

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Posted 3 months ago

“Overall ok. Delivery man got my mattress wrong. He quickly revisited my house and made it right after I told him.”

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Posted 3 months ago

“lowish prices good selection”

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Posted 3 months ago

“I bought a low profile box spring. The online ordering was easy and the delivery was very smooth and on time. One complaint and the reason for the lower rating is that the box spring I ordered was not the correct height as advertised.”

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Posted 3 months ago

“It is generally accepted and was received in good conditions. The only thing is that it was described as firm while it was a bit softer which makes a difference.”

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Posted 4 months ago

“The in store service was terrible, we got no help from the staff and left the store. The online service was easy and the delivery was quick.”

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Posted 4 months ago

“Good selection. Finally found a couple that i liked but ran into issues with my size not being in stock and associate not knowing how long it will take to receive. So its a mystery. So stock is limited and hit or miss on some mattresses. I am hoping the mattress i paid for gets delivered within a few weeks and this doesnt drag into months. But again, its a mystery and i have no idea when i will get my order.”

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Posted 4 months ago

“We are waiting for the matress to arrive. However we orderd Tuesday and said estimated delivery on Wednesday. So we are waiting to see. We only got the mail of placing the order.”

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Posted 5 months ago

“national mattress outlet met my needs, and i knew what to expect. Its an outlet. so no fancy showroom, etc. they have a few options of various price ranges for some top rated brands. Price beat other places i checked on line before, and that was my #1 thing. the sales rep explained the layout and let us go about our business and when we needed help, he did and was quite knowledgable of the items we asked about. we made our purchase and free shipping was arranged for a week later.”

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Posted 5 months ago

“I had a good experience with the store staff but the delivery man ruined my day and I was not happy with the shipping service. The mattress I purchased is a pocket coil spring that sometimes I can feel the springs poking my body. Maybe that's because its new. I will wait and see if this resolves by the time.”

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Posted 6 months ago

“The price was right and the customer service online was fast via email. Disappointed during drop off. I was 5 minutes away from my home and they left the boxspring laying up against my garage instead of waiting till I got there. I understand they have a schedule they need to keep, but they should have waited to at least bring the boxsprings inside. They were also rude on the phone.”

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Posted 6 months ago

“I selected a meduim firmance materess , but when I got the delivery was , wrong spring boxs they have to correct that, and then the mattress is Firm not meduim. so some time what you select is something and what you get is what they have not what you want.”

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Posted 6 months ago

“First experience with National mattress was not good. Our box spring broke and they wouldn't exchange. Second experience is good so far.”

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Posted 6 months ago

“Mattress delivery was great. Very professional and on time. Was not happy with the box Springwall box spring, looked cheaply made and the dimensions were off. Its was 79” not the stated 80””

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Posted 6 months ago

“Delivery is not good, bad contact experience. The mattress is not compacted, too large to move.”

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Posted 6 months ago

“Overall, this was a decent mattress-buying experience, although some things could have been better. The mattress itself is great and came at a nice price. But the customer experience and communication could certainly have been a bit better. Initially, we were quite frustrated with the delivery process, as they didn't curb our old mattress and forgot to deliver the protector. However, they did come back the same day with the protector and refunded us for not curbing our existing mattress.”

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Posted 7 months ago

“Slept one night on Boxspring. Seems fine. But why did delivery men leave on the plastic cover? And how is an 80 year old supposed to get it off?”

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Posted 7 months ago

“Good range of products at fair prices. But their personal mattress brand, NM, is of very poor quality.”

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Posted 7 months ago

“Bought the pillows set but when i reached home, one of the pillows stiching was wear out. I even didn’t open the transparent packet and i noticed from outside.”

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Posted 7 months ago

“My box spring was not ready the day it was scheduled to be”

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Posted 7 months ago

National Mattress Canada is rated 4.8 based on 12,942 reviews